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    • gives them a feeling of grandeur. dx  
    • yep they can be a bit like the TV licencing lot. for 4yrs ive been getting a series of about 8-10 diff letters that just go round a loop. currently upto 61
    • thread tidied. new thread for the court claim is here  
    • new thread created for this claimform please post here now for anything to do with it now . pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? lowell Solicitors : Overdales solicitors  How many defendant's  joint or self ? Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Do you recall how you entered into the agreement...On line /In branch/By post ? Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor? Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment? May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
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Stemologica - cancel here 08000148005 + Email addresses + return AD


jokearns1
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both i'll send you a PM

 

 

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Got 2 emails saying the same thing and

 

 

they are from [email protected]

 

 

and

 

 

[email protected].

 

 

Send proof of postage to

 

 

[email protected]

 

 

and

 

 

[email protected].

 

 

Even tho they sent both items in the same package

 

 

you have to send the same proof of postage to different addresses.

 

 

PS remove the spaces in all the email addresses.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

I am sorry to say that, like others, I've had nothing but trouble with this company.

 

 

I had to wait a very long time on the line to cancel.

 

 

And after I did so, returned the item,

 

 

and had their conformation that my account was closed and no further payments would be made,

 

 

I received an odd message saying 'you can return products only if they are in its (sic) original condition'

and "our return department confirmed with official report that your product is not in its original condition.

You are not eligible for full refund'.

 

How can a product be in its 'original condition' if it has been tried out, as authorised under the terms of an agreement?

 

Does anyone know anymore about this 'problem company"?

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Hi Jokearns1

Could you share the Rugby address for returning products please? And also which tel. number you called to speak to Dalia in Customer services? We are having no luck with this.

 

Have you been charged anything other than the P&P cost? Did you manage to send the trial products back within the 14 days to avoid charges?

Any advice you can offer would be fantastic as order placed this evening and have been trying to cancel since 2 mons after placed!

Many thanks

Linda

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post 29

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I would like to say that I had a very pleasant experience as their customer service responded to my email at instant, and they helped me resolve my matter :roll:

They even gave me discounted prices of the products, so that made me happy :)

 

If you are from the UK , I reached them at 080-8189-0131

Edited by citizenB
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I am sorry to say that, like others, I've had nothing but trouble with this company.

 

 

I had to wait a very long time on the line to cancel.

 

 

And after I did so, returned the item,

 

 

and had their conformation that my account was closed and no further payments would be made,

 

 

I received an odd message saying 'you can return products only if they are in its (sic) original condition'

and "our return department confirmed with official report that your product is not in its original condition.

You are not eligible for full refund'.

 

How can a product be in its 'original condition' if it has been tried out, as authorised under the terms of an agreement?

 

Does anyone know anymore about this 'problem company"?

 

You can also reach them via email

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I was charged $149.95 for my "free sample" plus $5.95 to expedite the shipping which I did not want. It still took almost a month to get the product. Then I was on vacation so my children opened it and didn't keep the package and I have no mailing instructions. How do I get those??

 

They sent me the terms and conditions, right after I asked them why I had a returned address on the box of the Stemologica kit.

 

You can cancel by sending an email to the support, they will do this for you

Edited by citizenB
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Nathaly, if this is your real name, then I would suggest you request a user name change - you can do this by sending an email using the Contact us button at the very bottom of the screen or by private message to any one of the site team.

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The following information is in the Public Domain on Stemologica.

 

First we have Stemologicauk.com - http://stemologicauk.com/

 

This is the whoisdomain link on above: http://whois.domaintools.com/stemologicauk.com

 

Note from the whoisdomain link above: The IP Location is: Karnataka - Mangalore & the IP Address is: 119.18.51.79

 

 

Stemoderma.com: https://www.stemoderma.com/

 

this is the whoisdomain on the above: http://whois.domaintools.com/stemoderma.com

 

Note the IP Location is: Oregon - Portland, United States & the IP Address is: 50.112.189.169

 

On the Stemoderma.com website the actual Company and Location is:

 

Faseder Ltd., Janackovo nabrezi 17, PC 150 00, Prague 5, Czech Republic. Company registration #24139131.

 

Terms & Conditions Link: https://www.stemoderma.com/terms.php?categoryid=0

 

Note: Under their Terms & Conditions The Governing Law: This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Czech Republic, without regard to conflict or conflict of law principles.

 

 

we also have Stemologica.com: https://www.stemologica.com/

 

this is the whoisdomain on the above: http://whois.domaintools.com/stemologica.com

 

Note the IP Location is: Oregon - Portland, United States & the IP Address is: 50.112.148.5

 

On the Stemologica.com website the actual Company and Location is:

 

Erterei Ltd., Krizikova 213/44, Karlin, 186 00 Prague, The Czech Republic. Company registration #02136929

 

Terms & Conditions Link: https://stemologica.com/terms.php?categoryid=0

 

Note: Under their Terms & Conditions The Governing Law: This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Czech Republic, without regard to conflict or conflict of law principles.

 

Now if you look at the Terms & Condition specifically 7. Return and Refund Policies for both stemoderma.com and stemologica.com you will note that the return addresses are the exact same.

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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  • 2 months later...

RE. STEMOLOGCIA

It appears to be an American company operating in the UK but not abiding by UK standards.

£97.95 was taken from my card account after only ten days. I emailed stating that the two weeks trial period was not up and I

would return the products. I spent over half an hour on the telephone with a stroppy person (Kassidy) inn South Caroline USA. who argued and

argued and would not budge, but said they would reduce the amount by half.

When I referred to their terms and conditions i.e. items could be returned, she said they could not.

OBVIOUSLY A REAL [problem] - DON'T TOUCH THEM WITH A BARGE POLE.

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Thanks for your speedy replies and advice.

 

Unfortunately there is no address to write to cancel any further products other than the address to return the product

which i suspect is just a central hub.

 

I will however write to this address as they must be operating as agents for the company.

 

I will contact the bank and keep you guys informed of my progress.

 

Finally i cant believe that the way this company acts is within the bounds of legality...

 

..anyway will have to stop before i start ranting....

 

 

 

© 2014 Invision House, Wilbury Way, Hitchin, Hertfodshire, UK. All rights reserved. Stemologica™ is a registered trademarks (®) of AKA Marketing Limited Any unauthorised use is prohibited and will be prosecuted to the fullest extent of the law. Today's charge will appear on your statement as stemcellset.com 08000885638.

 

We are in no way affiliates with CNN, Anderson Cooper, Anderson Cooper 360, Allure, Martha Stweward Living, Oprah Whinfrey, Marie Claire, Cosmopolitan, or any other brand mentioned on this website, which us a registered trademark of its respective owner(s).

 

This page may contained simulated imagery and/or manipulated graphics. Any such content is for strictly illustrative purposes only and AKA Marketing Limited does neither warranty nor promise similar results. Stem cell extract, as well as Dead Sea minerals, salts and mud have been found effective in the treatment of psoriasis and other skin disorders. However, our products are not intended to diagnose, treat, cure or prevent any diseases. If you have a serious skin disease, please consult with a dermatologist, your family doctor or another qualified specialist immediately. All attributed testimonials on this page are from real customers. No statement or information found on this page has not been evaluated by the United States Food and Drug Administration.

:mad2::-x:jaw::sad:
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  • 2 weeks later...

I have called their customer service, and they became rude when I told them to cancel any further shipments and when I asked for a return address, she refused to give me one claiming I was outside the time period for return and basically "too bad". At the time I signed up for the shipment (after taking a survey and being rewarded with this "free gift" - just pay shipping), I specifically wrote to their customer service provided with the sign up sheet that I did not want further charges and to cancel any future shipments. It would not allow me to print this message. I received my package in pretty much generic form with no shipping paperwork, further instructions on return, how to use the cream, nothing. I assumed it ws nasty because I had already told them not to send me anymore and I did not want product from the get go. I was angry to see the $149.95 applied to my credit card and I have been fighting them ever since. I have talked to stemocell.com and their agent was rude and refused to give me a return address claiming I was outside the time limit. When I told her I was going to report their refusal to work with me, she said they were within their rights to refuse to give me the return address because I had failed their rules and now I need to pay the full charge but she would cancel future charges and shipments. I decided to go online to see if other people have been treated this way and if this is just another rip off [problem] to get your money. I have disputed this charge with my credit card company and of course they want proof that I told them (which comment stemocell.com did not allow me to print). This is the first return address I see. No return address was included in my package. The outside package was also generic and provided no return address that I can remember. Should have kept it. The product package itself looks like it has been used and reused many times. The only return address I see on my credit card statement shows Trafalgar Sq GBR, nothing else. Did you have any luck with this address or do I now just take this as another lesson learned. I hope my credit card company can do something but stemologic has been here before and seems to cover all their legal bases on what they can get away with.

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We found the return address on their terms and conditions, but during my phone call to them, they were adamant that I was out of the time limit and could not return it. I told them that the packaging was damaged and no paperwork or instructions for use were included.

I printed out the emails that I sent to both companies, well within the time limit, stating I wanted to return the goods.

Our credit card company are taking it up and we asked them to cancel our card and issue a new number, which they have done.

Fingers crossed and waiting to see

Certainly won't get caught again !

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I have called their customer service, and they became rude when I told them to cancel any further shipments and when I asked for a return address, she refused to give me one claiming I was outside the time period for return and basically "too bad". At the time I signed up for the shipment (after taking a survey and being rewarded with this "free gift" - just pay shipping), I specifically wrote to their customer service provided with the sign up sheet that I did not want further charges and to cancel any future shipments. It would not allow me to print this message. I received my package in pretty much generic form with no shipping paperwork, further instructions on return, how to use the cream, nothing. I assumed it ws nasty because I had already told them not to send me anymore and I did not want product from the get go. I was angry to see the $149.95 applied to my credit card and I have been fighting them ever since. I have talked to stemocell.com and their agent was rude and refused to give me a return address claiming I was outside the time limit. When I told her I was going to report their refusal to work with me, she said they were within their rights to refuse to give me the return address because I had failed their rules and now I need to pay the full charge but she would cancel future charges and shipments. I decided to go online to see if other people have been treated this way and if this is just another rip off [problem] to get your money. I have disputed this charge with my credit card company and of course they want proof that I told them (which comment stemocell.com did not allow me to print). This is the first return address I see. No return address was included in my package. The outside package was also generic and provided no return address that I can remember. Should have kept it. The product package itself looks like it has been used and reused many times. The only return address I see on my credit card statement shows Trafalgar Sq GBR, nothing else. Did you have any luck with this address or do I now just take this as another lesson learned. I hope my credit card company can do something but stemologic has been here before and seems to cover all their legal bases on what they can get away with.

 

 

you need to start a new thread

 

 

of your own

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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