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Found 10 results

  1. On behalf of my sister. Can anyone advise please. She was on Facebook and clicked on a pop up offering products for free with only p&p being required. At no time was she directed to a website or any Terms and Conditions and there was no mention of it being a free trial. Three weeks passed before her credit card company rang to say she'd been charged £200. She explained the situation to them and they said that because she'd opened the products and been using them it was impossible for them to do anything and she would have to take the loss. They did stop any future payments.
  2. Acting on behalf of my mother, she like many others on here seem to have been caught with the Stemologica/Beutemer [problem]s going around. Just need some advice on how to best proceed. My mum in mid Nov saw a internet advert for free tesco vouchers £100 if she took up the free trial of this product. She insists that at no time was she made aware that she binding herself into any contract with them or that the she would if she didnt cancel and return the free products within 14 days. She has had two debits come out of her account before xmas.
  3. Hi All. Thanks for the add to the forum. I realise the forum is littered with Stemologica threads, but I feel each case is individual so would appreciate help. I 'fell' for the free trial thing back in June and unfortunately got stung for £97.95 back in June. After a very distressed call to them, they agreed to refund my money if I returned the products within the 14 days, got proof of posting blah blah blah I did all of this. Emailed them the tracking numbers and awaited my refund....and waited...and waited... 6 months later, 6 fretful phone calls later they tell me they c
  4. Hello all! my mum isnt very internet savy, and she replied to an email she recieved which was to fill out a questionaire and recieve a free gift(a set of creams), she did this, then gave he credit card info for the postage and packaging. As is typical with these things, all was not as it seemed. She received the set of creams and after I looked up the company, could see nothing but bad reviews/other people getting charged large amounts to their bank accounts. I then got my mum to cancel her credit card. and then rang the company. I spoke to a very rude american cha
  5. I have this morning finally been successful in ending my Account with Faseder Ltd aka Stemoderma.com aka (without prejudice) by many other names. I looked into some of the details about the business and found various statements on their own sites explaining what and how they do and also interestingly their IOS grade. This made me think that this Company is possibly bona fide but sells to various different parts of the World maybe!? and also numerous outlets? When I sent for the samples, like many I gave a card number and this triggered an account! However, by searching back I found
  6. Has anybody had any dealings with this company??? I have paid postage and packing for a free trial of skin products and received the trial pack. My wife was unhappy with the product and i returned same via recorded delivery within the 14 day trial period. I have attempted to email the company to inform them but the email facility keeps informing that the session is timed out even when i hit it without putting any information in. I am beginning to smell a rat. I also have a feeling that this is a ploy intended to let the 14 day period lapse so i will then be charged
  7. After reading all the messages about the different experiences other people had with this company, boy do I feel EXTREMELY fortunate! First of all, I should have known better but the only reason I went to their site and tried it out was because Yahoo has Ellen DeGeneres on their home page where it explains how she gave away free samples of Stemologica on her talk show. I'm not sure how they were distributed, whether she bought them and gave them out or she sent people to the site or both. But I really like Ellen and I can't believe she truly understands what this company is doing to peopl
  8. What is puzzling me is that everybody complaining about this Company, my wife included, signed up for 1 Trial offer. She received two emails, 1 from Stemologica and 1 from Beautemer confirming Kit has shipped. Each order had a different Order No. Stemalogica Order ID: NL4-9ML5D , Beautemer Order ID: NL4-NMLST. Both orders arrived in 1 Package. 3Items from Stemalogica and 1 item from Beautemer. My debit Card was debited £9.95 for C P TO stemalogica.com,9 and £3.95 by C P TO beautegold.com,3. 2 Accounts were registered for on each of their websites with an autogene
  9. Hi i have been reading these terrible reviews and i myself have just received my package, they have taken the postage but after reading all these problems i have just been in touch with my bank ( Barclays ) very concerned, the bank have said this .. at the moment is happening online all the time but there is a solution if you get in touch with your bank after they have taken the postage then the bank will put a cat cancellation on the company, they are going to write to the company themselves requesting no more payments be taken from
  10. A relative of mine has fallen for this trick - i.e. a website giving the impression that a free trial of a face cream is available, only need to pay £3.95 postage. Hidden in Ts&Cs is that the full price of £97 will be taken from the card if trial not cancelled in 14 days. He received a phone call from the bank asking him if he knew of the £97 payment, he said no (which he didn't) and the bank cancelled the card and implied that the transaction wouldn't go through. Unfortunately, despite this, the money was debited anyway leaving him overdrawn on an account that has no o/d facili
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