I have called their customer service, and they became rude when I told them to cancel any further shipments and when I asked for a return address, she refused to give me one claiming I was outside the time period for return and basically "too bad". At the time I signed up for the shipment (after taking a survey and being rewarded with this "free gift" - just pay shipping), I specifically wrote to their customer service provided with the sign up sheet that I did not want further charges and to cancel any future shipments. It would not allow me to print this message. I received my package in pretty much generic form with no shipping paperwork, further instructions on return, how to use the cream, nothing. I assumed it ws nasty because I had already told them not to send me anymore and I did not want product from the get go. I was angry to see the $149.95 applied to my credit card and I have been fighting them ever since. I have talked to stemocell.com and their agent was rude and refused to give me a return address claiming I was outside the time limit. When I told her I was going to report their refusal to work with me, she said they were within their rights to refuse to give me the return address because I had failed their rules and now I need to pay the full charge but she would cancel future charges and shipments. I decided to go online to see if other people have been treated this way and if this is just another rip off [problem] to get your money. I have disputed this charge with my credit card company and of course they want proof that I told them (which comment stemocell.com did not allow me to print). This is the first return address I see. No return address was included in my package. The outside package was also generic and provided no return address that I can remember. Should have kept it. The product package itself looks like it has been used and reused many times. The only return address I see on my credit card statement shows Trafalgar Sq GBR, nothing else. Did you have any luck with this address or do I now just take this as another lesson learned. I hope my credit card company can do something but stemologic has been here before and seems to cover all their legal bases on what they can get away with.