I am sorry to say that, like others, I've had nothing but trouble with this company. I had to wait a very long time on the line to cancel. And after I did so, returned the item, and had their conformation that my account was closed and no further payments would be made, I received an odd message saying 'you can return products only if they are in its (sic) original condition' and "our return department confirmed with official report that your product is not in its original condition. You are not eligible for full refund'. How can a product be in its 'original condition' if it has been tried out, as authorised under the terms of an agreement? Does anyone know anymore about this 'problem company"?