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    • Did your FiL leave a Will and if so who is the Executor? Strictly speaking banks could refuse to take instructions until Probate is granted but In practice I would expect the bank to take instructions to cancel the DD if the Executor presents the death certificate and a certified copy of the Will
    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
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    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
    • Dave, You're probably thinking along the same lines as me. The NTK says "The reason for issuing the charge notice is: Parking longer than allowed" From memory, I think one of their stupid rules is that if 'Bucks is closed, you're not allowed to park at all.
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Advice on failure to supply promotional item as part of a mobile contract sale ***Resolved***


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Hi, this is my first time visiting these forums but I was recommended here by a friend.

 

At this stage I am looking for some general advice on where I stand rather than to get too embroiled in specifics just yet, so I'll summarise the situation.

 

I have purchased a new mobile phone contract and as part of that there was a promotion to receive a free Sony television which had to be claimed once I had received my new handset and paid my first bill which I have done (2 months bills actually)

 

I was promised in the terms and conditions that as long as I did this I would receive the promotional television in 28 days, this has now long since passed and I've spent 3 frustrating weeks going back and forth between the mobile provider and the Sony fulfilments team who each blame each other for the delays and will not take any accountability or ownership for this.

 

The mobile provider who I have the phone contract with have now told me that there is nothing more they can do as the terms and conditions state that the responsibility to supply the TV is with Sony and not them, even though Sony have said that it is the mobile providers failure to validate my claim that is delaying them sending me the TV.

 

I would like to know if the mobile providers promotional T&Cs would stand in Law on this or if (as I suspect) my contract exists with them and the TV was an "incentive" to buy which it is ultimately their responsibility to ensure it is fulfilled otherwise I could be within my rights to claim they have not fulfilled their part of the "deal"? I am not an expert on consumer law but dangerously know a bit but don't want to make my self look a fool to them by spouting incorrect information back at them when I escalate this further.

 

I'd really appreciate some more experienced input and advice on this before taking it further.

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It is more than likely that the offer is fully binding on the company which relied on the offer to secure the sale and to get you as a customer.

 

Let us have better details and we'll advise you how to go about enforcing your rights

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Sales of Goods act still applies with promotional items, im guessing it still applies with goods and service?

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I'm afraid that I don't agree that it is SOGA - or SGSA.

I think that it is far more basic than that and depends upon the basic Common Law elements of contract

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Hi harbinger756

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened (purchased phone contract, free tv promotion), how they have let you down (failed to provide free tv - missing world cup - giving you the run around) and what you want them to do (provide free tv).

 

I'm assuming it's Vodafone from Bankfodder's link.

 

Send it to:-

 

Mr Jeroen Hoencamp

Chief Executive

Vodafone UK

[email protected]

 

In the alternative we have a Vodafone Rep (Lee) on this site who can look into the matter, but please update us with how the matter is resolved.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2013**

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Hi harbinger756,

 

So I can help you further with this, email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

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Vodafone UK

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Well, I appear to be getting my TV delivered tomorrow! Maybe my persistence with the team already dealing with this finally paid off? Pointing out to them that my contract was with them and not Sony to supply the promised promotional item may have been the final unblocker in the case? Or they just finally sorted out the disconnect in the process that was getting in the way, I'll probably never know now but at least I'm happy (assuming it does turn up now!).

 

Thank you to everyone that took time to reply to my post, I can see this is an excellent resource for information on consumer issues, hopefully I won't need to return in future but I have a sneaking suspicion I will! Until the next time... ta ta...

Edited by harbinger756
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Thanks for the update - and well done on the result.

 

It is to VF's eternal shame that one has to hustle for these kinds of things. Who is it in VF who thinks that they are protecting the company by trying to rip-off their own customers.

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You're absolutely right BankFodder, I will take this experience away with me and at the end of my contract period just end up as a customer "churn" statistic as I will not stay with the provider after this.

 

I don't care now that I got a free TV (It'd better turn up after I've said that!), I should not have to feel like I had to "fight" for it, beg for it, be eternally grateful for it.

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Hi harbinger756,

 

Thanks for updating the thread, I hope your TV arrived yesterday.

 

If you'd like me to look into why you've experienced these problems, email me via the contact details provided earlier in the week.

 

Kind regards,

 

Lee

 

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Vodafone UK

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