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Found 3 results

  1. Hi all, I have recently been receiving a few texts from Vanquis with the following text body:- Unsurprisingly I have no idea how my number was obtained by this company or whoever sends texts on their behalf. My problem with this is that I was charged by the 60070 number for opting out of these annoying and unwanted texts. There was no prior indication that I would be charged and I think that is pretty misleading and outrageous - I was given a generic system warning by my android phone and that's it. I'm not exactly sure how I would like to proceed with following up why I was charged but I think I should - Where do I 'stand' with this situation? Thank you in advance.
  2. Hi, this is my first time visiting these forums but I was recommended here by a friend. At this stage I am looking for some general advice on where I stand rather than to get too embroiled in specifics just yet, so I'll summarise the situation. I have purchased a new mobile phone contract and as part of that there was a promotion to receive a free Sony television which had to be claimed once I had received my new handset and paid my first bill which I have done (2 months bills actually) I was promised in the terms and conditions that as long as I did this I would receive the promotional television in 28 days, this has now long since passed and I've spent 3 frustrating weeks going back and forth between the mobile provider and the Sony fulfilments team who each blame each other for the delays and will not take any accountability or ownership for this. The mobile provider who I have the phone contract with have now told me that there is nothing more they can do as the terms and conditions state that the responsibility to supply the TV is with Sony and not them, even though Sony have said that it is the mobile providers failure to validate my claim that is delaying them sending me the TV. I would like to know if the mobile providers promotional T&Cs would stand in Law on this or if (as I suspect) my contract exists with them and the TV was an "incentive" to buy which it is ultimately their responsibility to ensure it is fulfilled otherwise I could be within my rights to claim they have not fulfilled their part of the "deal"? I am not an expert on consumer law but dangerously know a bit but don't want to make my self look a fool to them by spouting incorrect information back at them when I escalate this further. I'd really appreciate some more experienced input and advice on this before taking it further.
  3. Hello, I have acquired a promotional voucher to enable me to free activiation and a free set top box from BT Vision, As i am already a bt customer i decided to ring BT, They say the voucher is not valid and expired back in 2007, There is no clear expiry date on the voucher, I have made a formal complaint which is being looked into, But they keep referring to the txt on the back of the packet which i will attatch here By jakemuk at 2012-06-07 Can i have some advice on this Thanks
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