You're absolutely right BankFodder, I will take this experience away with me and at the end of my contract period just end up as a customer "churn" statistic as I will not stay with the provider after this. I don't care now that I got a free TV (It'd better turn up after I've said that!), I should not have to feel like I had to "fight" for it, beg for it, be eternally grateful for it.

Well, I appear to be getting my TV delivered tomorrow! Maybe my persistence with the team already dealing with this finally paid off? Pointing out to them that my contract was with them and not Sony to supply the promised promotional item may have been the final unblocker in the case? Or they just finally sorted out the disconnect in the process that was getting in the way, I'll probably never know now but at least I'm happy (assuming it does turn up now!). Thank you to everyone that took time to reply to my post, I can see this is an excellent resource for information on consumer issues, hopefully I won't need to return in future but I have a sneaking suspicion I will! Until the next time... ta ta...

Hi, this is my first time visiting these forums but I was recommended here by a friend. At this stage I am looking for some general advice on where I stand rather than to get too embroiled in specifics just yet, so I'll summarise the situation. I have purchased a new mobile phone contract and as part of that there was a promotion to receive a free Sony television which had to be claimed once I had received my new handset and paid my first bill which I have done (2 months bills actually) I was promised in the terms and conditions that as long as I did this I would receive the promotional television in 28 days, this has now long since passed and I've spent 3 frustrating weeks going back and forth between the mobile provider and the Sony fulfilments team who each blame each other for the delays and will not take any accountability or ownership for this. The mobile provider who I have the phone contract with have now told me that there is nothing more they can do as the terms and conditions state that the responsibility to supply the TV is with Sony and not them, even though Sony have said that it is the mobile providers failure to validate my claim that is delaying them sending me the TV. I would like to know if the mobile providers promotional T&Cs would stand in Law on this or if (as I suspect) my contract exists with them and the TV was an "incentive" to buy which it is ultimately their responsibility to ensure it is fulfilled otherwise I could be within my rights to claim they have not fulfilled their part of the "deal"? I am not an expert on consumer law but dangerously know a bit but don't want to make my self look a fool to them by spouting incorrect information back at them when I escalate this further. I'd really appreciate some more experienced input and advice on this before taking it further.