Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

LTSB credit card sold to Marlin


lewis94
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3663 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Unfortunately, they could, as you aren't maintaining the payments agreed to under the original agreements.

 

Once you've made 6 monthly reduced payments, they should look at the possibility of rescheduling the original agreement to the monthly repayment amounts - which would mean a new agreement with those same payment terms.

 

Creditors aren't obligated to accept reduced payments and they will report your status against the original agreement.

 

Link to post
Share on other sites

Yes, because you're still in breach of the original agreement to repay full payments on time. It's a rubbish system, but other creditors are interested in whether you can maintain agreed payments against credit taken and this creditor will report those details to the CRA's around that.

 

Link to post
Share on other sites

Even if I have a letter from them accepting a reduced payment on the account and agreeing to stop all interest and charges?

 

Good afternoon lewis

 

Can you scan in and post up the agreement relating to the reduced payment please, in the mean time, have a thorough read up on Promissory Estopple as I think this Doctrine applies to your circumstances (based upon what you have reported here).

 

Kind regards

 

The Mould

Link to post
Share on other sites

Good afternoon lewis

 

Can you scan in and post up the agreement relating to the reduced payment please, in the mean time, have a thorough read up on Promissory Estopple as I think this Doctrine applies to your circumstances (based upon what you have reported here).

 

Kind regards

 

The Mould

 

Based on... ?

 

Link to post
Share on other sites

Based upon the op's first posting here and the Doctrine of Promissory Estopple, I have already said that car. I have also asked if lewis would post up the agreement (temporary one agreed by Lloyds), when he posts that up, the matter should become clearer based upon the terms of said agreement.

 

The Mould

Link to post
Share on other sites

Based upon the op's first posting here and the Doctrine of Promissory Estopple, I have already said that car. I have also asked if lewis would post up the agreement (temporary one agreed by Lloyds), when he posts that up, the matter should become clearer based upon the terms of said agreement.

 

The Mould

 

The terms have nothing to do with PE, so I'm wondering what it is in the first post that has brought that subject up, though, TM? I'm asking because I don't understand how it's relevant here, exactly? Do you mean that they've promised not to take action, but are? :confused:

 

Link to post
Share on other sites

  • 3 months later...

LTSB stated on letters and in recorded phone calls,

which I have copies of,

that I was to ignore the threatening letters and default notices being sent as I was on an agreed DMP until August 2011.

 

 

I ignored them and even had it confirmed by MHA that they would not pursue as it was shown on was on an agreed plan.

LTSB then carried on and started adding arrears notices on my credit file.

This is my disagreement on the account.

 

I complained to LTSB and they said they couldnt understand why.

I then complained to the FOS and guess what they sided with LTSB and said I was in the wrong

- even though I have maintained my agreed payments.

I have complained again to the FOS that they are not correctly listening to my complaint.

 

I have sent copies of the formal DMP agreement from LTSB to Equifax and they have currently removed the account from my records.

 

The account has been in dispute since March 2011 but they are still updating the CRA file.

 

I now have threatening letters from MHA but LTSB have still not satisfied my SAR nor supplied me with a true copy of my credit card agreement.

 

I am at my whits end with this so any advice would be welcome. I have kept up all my payments and even increased them when I can.

Link to post
Share on other sites

LTSB are not obliged to send you a copy of the agreement in response to a Subject Access Request as it is covered under different legislation.. ie CCA1974 request.

 

If there is anything else that LTSB have failed to provide, then you can make a complaint to the Information Commissioner .

 

If LTSB have issued a default notice then they are very likely going to update your credit records in respect of the lower payments. It is my understanding that they shoud actually state that payments are being made by way of a DMP.

 

Sadly, the Financial ombudsman will side with the Bank in matters such as this :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

If LTSB have issued a default notice then they are very likely going to update your credit records in respect of the lower payments. I

 

The thing is LTSB cannot issue a default notice nor notify the credit reference agencies unless it can prove it has a signed credit card agreement and they are not producing this. Equifax have now removed the account from my records because they have not answered within 21days nor have they been able to prove that they have permission to report the issues they keep saying are taking place.

Link to post
Share on other sites

The thing is LTSB cannot issue a default notice nor notify the credit reference agencies unless it can prove it has a signed credit card agreement and they are not producing this. Equifax have now removed the account from my records because they have not answered within 21days nor have they been able to prove that they have permission to report the issues they keep saying are taking place.

 

I am pleased that the CRA has removed the entries from your record. However, the ICO will advise that if the Creditor can prove by way of other means eg statements.. that an agreement had been entered into, then they (the creditor) is entitled to record :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • 2 months later...

After a long running battle with HSBC over PPI reclaim on a loan the FOS have upheld my complaint.

 

The bank wrote to me with an offer of £x plus 8% interest. I dare not put too much detail on here as the bank clerk on the phone stated that he was aware foolish people are using such forums to get an answer and they are often wrong - spelling out if I do not accept what they offer within 6 weeks then I get nothing.

 

I know there are a number of calculators out there but I am confused.

 

If my PPI was £63 and I paid 36months of payments I know I am entitled to the cost plus 8% but I have been told I can claim back interest on each PPI repayment. The loan was 11.9% per annum.

 

Can I claim for anything from the date of my original complaint which was July 2010?

 

Any help please.

Link to post
Share on other sites

  • 2 years later...

I have a debt with LTSB credit card.

 

I sent a CCA and SAR to them back in March 2011,

of which they were unable to supply me with a signed copy of the CCA

and suggested that by me using the card I accepted the T&C's

- I disputed this many, many times and challenged them to take it further which they did not.

 

During the communications during this time I entered into a debt management plan with them

at an agreed price per month and have been paying this for over 3 years now.

 

Over the last 2 years I have only had 3 statements from them.

The last correspondence was in September 2013 saying that they would cancel my DMP

as I needed to increase the payments.

 

I again challenged this and reverted back to my agreed DMP.

I have never missed a payment.

 

In February 2014 Marlin contacted me to say they now controlled the debt

and that I was to start paying them, and with more money, otherwise they would take me to court.

 

I sent a reply letter asking for copies of notice of assignment, copies of statements etc

and had a generic letter back saying they had the right of ownership of the debt

and to please pay more or go to court.

I have not paid anymore, nor changed to paying them but have maintained payment to LTSB.

 

Today I have been alerted that Marlin have entered a Credit Card Agreement to my Equifax account showing a start date of 07/05/2004,

which was the original LTSB start date, a different account number and a default date of 15/09/2011.

This does not correspond with the date of default on the original LTSB account which was March 2013

 

As far as I am aware LTSB have never fulfilled my original SAR and CCA by supplying the necessary information

and they have not communicated with me during this time.

 

I have had no copies of transfer of the alleged debt nor any communication in respect of what I owe etc.

 

I have worked hard to repair my credit report and settle debts with the amount of money I can afford

and now this is being undone by the entry Marlin have now added on my account.

 

Would my best position be to ask Marlin for a true signed copy of the alleged credit card

I hold with them that they have identified on my Equifax report?

 

Should I send both CCA's and SAR's to both LTSB and Marlin?

 

Any advice would be appreciated.

Link to post
Share on other sites

a CCA request goes to whom is after money

 

and sar only ever goes to the Original Creditor.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Some details please:

 

 

When was the last payment and/or written acknowledgment of this debt?

You say in Feb. 14 Marlin contacted you was this in writing? If so this was the "notice of assignment"

Did you make a proper CCA request to Marlin enclosing the required statutory fee of £1.00?

As dx has said SAR to Lloyds CCA to Marlin.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Some details please:

 

 

When was the last payment and/or written acknowledgment of this debt?

I have never acknowledged the debt and have been paying monthly the last being 1st April

 

You say in Feb. 14 Marlin contacted you was this in writing? If so this was the "notice of assignment"

No they wrote saying they now own the debt and to pay them or they will take me to court.

I wrote asking for a copy of the assignment and they have not provided me with one.

 

Did you make a proper CCA request to Marlin enclosing the required statutory fee of £1.00? I havent made a CCA yet to Marlin but will do now

 

As dx has said SAR to Lloyds CCA to Marlin.

Noted
Link to post
Share on other sites

1. Payment is acknowledgment.

2.The letter received from Marlin Is the NOA.

3. You are not entitled to a copy or sight of the deed of assignment, this is the confidential contract between the creditor and the debt purchaser, a court may order production but all you would see is a heavily redacted document.

 

 

Get the CCA done there is a template in the CAG Library to use, £1 stat fee, use cheque or postal order marked " for statutory fee only" get proof of posting. Marlin have 12 + 2 Working days to comply.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

So the payment arrangement was between you and the original creditor ? If the debt was assigned whilst there was already a payment arrangement in place, and you continued to make those payments, then I think they might have a hard time issuing a claim and saying you are refusing to pay ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

So the payment arrangement was between you and the original creditor ? If the debt was assigned whilst there was already a payment arrangement in place, and you continued to make those payments, then I think they might have a hard time issuing a claim and saying you are refusing to pay ?

 

 

Yes the payment plan is still in place with the original creditor and I am still paying.

Link to post
Share on other sites

There is of course no communication as such between Marlin & Lloyds now.

 

 

I would carry on paying and wait for the CCA result.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...