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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are These Road Signs Illegal ?


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It was not a case of trying to look clever, it was a case of are there more than one infringements of the regulations occuring ? and then requesting advice about that; but because someone has a bit more knowledge than most on a subject it does not make them infallable, so why make sarky remarks such as "I didn't realise that you had done a survey of cctv cameras in the uk, or is the fact most are automated something else you have just made up?".

I do not just make scurrilous statements I quoted something I had read, although at the moment I am unable to find exactly where that statement come from.

Ref the TheBus Lane Enforcement Camera Handbook, which you state as my use of information being "mentioned in a handbook intended for those manufacturing cameras"

It is also "mentioned" in the Department of Transport's Provisional guidance on bus lane (includingtramway) enforcement in England outside London. November 2005 (revised February 2008).

5.11. Guidance on automatic bus lane enforcement systems is also given by the Home Office Scientific Development Branch (HOSDB) in their publications The Bus Lane Enforcement Camera Handbook – Provisional.

So it is not just some throw away publication as you seem to suggest, as for the Violation record, it is A record containing all the evidence of an offence produced by a bus lane enforcement camera, so maybe it does have some significance.

Anyway I have contacted to Council Parking Services who deal with these PCNs prior to the 14 days reduced "fine" deadline and outlined my concerns about the signage and also the day of the week situation on the PCN and requested that the PCN be revoked and advising them that I am prepoared to continue on to the official appeal hearing and if required onto PATAS, which they have advised me they have received and are now considering the points I have made and will be back in contact with me.

 

The camera used for your PCN was not automatic so none of your points are valid neither is Luton in London so threatening to go to PATAS will probably give them a good laugh.

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Just make sure that you know exactly what the legal requirements in your circumstances are, and are able to produce them.

 

 

This may help: www.legislation.gov.uk/uksi/2005/2756/contents/made

 

Thank you for that Raykay, I have already used that in my research so far and found it very helpful.

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  • 1 month later...

Just to let everyone know that I have had my wife's Bus Lane PCN quashed.........Victory !!!

Thank you to all who have positively contributed and advised which all helped and encouraged me to appeal, and to those who gave negative opinions and so called advice "YOU WERE WRONG !!!!!!"

They have stated that "A contravention occured and that had been correctly issued under the Traffic Management Act 2004." However, because I had pointed out that there was not a "No Left Turn" sign in place when exiting the side roads, they were prepared to accept my representation and on "this occasion only" cancel the PCN and they advised me that a "No Left Turn" sign is in the process of being put in place. They then continued that "Although the sign is not currently in place, it has no relevence to the issue of our PCNs as all our signs that advise motorists of the bus lane are in compliance with regulation." and then finished with "To confirm this Notice has been cancelled on this occasion only as a gesture of good will."

 

Yeah Right !! Do they really think I believe that if they were in the right they would be "In the process" of putting a "No Left Turn" sign in place and that if their signs were in compliance with regulations the PCN would have been cancelled ?

I had also questioned some of the other signs with the fact that the signs showing were for "With Flow" Bus Lanes whereas this particular bus lane is registered as a "Contraflow" bus lane and therefore should have different signage..................none of this was addressed in the reply. I think you can draw your own conclussion from this.

 

Anyhow, as I said the PCN has been cancelled and I thank everyone who gave positive advice and opinions for their help.

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Good news BUT strange explanation.

 

If they say that "A contravention occured and that had been correctly issued under the Traffic Management Act 2004." and "To confirm this Notice has been cancelled on this occasion only as a gesture of good willi", why are they going to the expense of putting a "No Left Turn" sign in place?

 

Just didn't want the risk of loosing at the adjudicator!

 

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yep has said all a long how many more had this happed to, its a way of making a good income, but now its been challenged they will have to put things rite.

 

Maybe a letter to you local rag would be in order? Maybe others in your position could do the same as you!

 

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No doublt the 2 posters who kept badgering you to pay up will be along shortly to appologise!

 

I won't hold my breathe !

I think I may be sending a letter of thanks for cancelling the PCN and then reciprocating the "Gesture of Goodwill" by advising them to contact the Department for Transport and perhaps even the Home Office to question their belief in having compliant signs for this Bus Lane, because all of the signs and road markings are only compliant for a "With Flow" Bus Lane but NOT for a "Contraflow" Bus Lane which they have registered this Bus Lane as.

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