60 Day time limit to return faulty goods?

[jediplater]

Hello,

I am in need of some advice.

On May 17th this year, I purchased a brand new fishing umbrella from an online store through eBay.

It was an auction, with the start price of £59.99 + £9.99 p&p and I was the only bidder.

The item arrived a few days later, and I unpacked it and erected it in my back garden to inspect it.

All looked good so I put it away in readiness for my first outing in wet weather.

Unfortunately (or fortunately!), this summer has been very dry and sunny,

so the first opportunity I had to use the brolly in anger so to speak, was in early August.

but it leaks!!.

After half an hour of rain, water started dripping from the centre.

I contacted the seller to inform them of the problem, and to see if I could return it, and they replied with the following:

 

 

'Over the years we have had to formulate various company policies.

These policies have never been arbitrarily adopted.

We have chosen certain policies in order to accommodate our customers by providing our product

at the lowest conceivable price while remaining in business.

 

One of these policies is that our customers have 60 days in which to return any merchandise for a full refund.

We feel this allows sufficient time to inspect our product and be assured of its quality.

 

We are grateful for the business you have seen fit to give our firm, and are proud to have you as one of our customers.

We cannot, however, authorize the return of our merchandise as you have requested, since you took delivery over 60 days ago.

 

We are sorry that we cannot accommodate you in this matter.

We hope you will understand why we must take this position.'

 

So, should I pursue my claim, or are they within their rights to refuse it?

 

Many thanks in advance for any advice forthcoming.

[citizenB]

Have a read of SOGA , meanwhile I will try and find someone to advise.

[dx100uk]

yep def soga issue and within 6mts o no report needed either

 

http://sogahub.tradingstandards.gov.uk/

 

it would be also worthy to report this to ebat.

 

dx