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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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We are getting reports of people receiving spam emails to their email addresses whcih they have used to sign up to the CAG.

 

We are checking but it seems that our email database may have been hacked.

 

We are very sorry for any inconvenience this may cause to you.

 

You should always be very careful when opening emails - and especially be careful about clicking links contained in them.

We'll report back here as we find out any more.

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Thanks. I was wondering after I received an 'offer' of a work-from-home job 'testing' a gambling system for a salary of £5,000 per month pre-bonus! I can confirm that I've only used the email address to which that spam was sent to sign up to CAG. (FWIW, I generate a unique address to give to each website that requires my email address.)

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Same here, I used a unique email to sign-up on CAG. Got spam about a betting system.

 

Is it just email addresses that have been retrieved? Can these email addresses be associated with forum members' accounts and were passwords retrieved as well?

 

Do you store passwords as one-way hashes and why not store user data (such as email addresses) in encrypted format?

Edited by Who Are They?
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I'll ask the webmaster to respond on the tech stuff.

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Passwords are MD5 hashed twice with a salt. I agree it would be useful to store email addresses hashed too ... I'll look into if that would be feasible. At the moment, signs point to a script kiddie rather that someone who deliberately targetted CAG

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  • 2 weeks later...
Passwords are MD5 hashed twice with a salt. I agree it would be useful to store email addresses hashed too ... I'll look into if that would be feasible. At the moment, signs point to a script kiddie rather that someone who deliberately targetted CAG

 

You will lose functionality if email addresses are stored with a one-way hash. Encrypted would be the way to go for email addresses.

 

Also, you did not respond to my other questions...

 

Is it just email addresses that have been retrieved? Can these email addresses be associated with forum members' accounts and were passwords retrieved as well?

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...I received an 'offer' of a work-from-home job.... I can confirm that I've only used the email address to which that spam was sent to sign up to CAG. ...)

 

ditto, got a few more today. anyone had the 94 mill jackpot one yet?

IMO

:-):rant:

 

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I'm getting spam - I've now removed the Cag email from Outlook as it's getting annoying.

 

[i don't want to win $160 million, what would I do with it :)]

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  • 4 weeks later...

Me too, email received at an address registered exclusively with CAG.

 

No evidence of my CAG account being accessed or abused and I've changed the email address so I can dump the spam.

 

I'm presuming it's vBulletin (Search BBC for "Firm scrambles to patch vBulletin software flaw") but given the popularity of this software plus you can easily get source code it's understandable.

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  • 10 months later...

Now receiving emails, allegedly from UPS, saying there is a parcel for me. The email has an attachment, which presumably contains the virus. All these emails are being sent to the email address that I only ever registered with Consumer Action Group.

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Will flag this up for you

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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If its an email with a generic name, and not a bunch of different mixed characters, it might be a bot thats doing a mass phishing attempt. These bots, working on botnets can send out millions of emails to tens of millions of different addresses every hour.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes, what renegadeimp just said. We often see spammers guessing tens of thousands of possible addresses in the hope of getting lucky.

 

That said, the database was stolen a year or so ago, and it's possible a spammer still has a copy of it. There haven't been any compromises since then though

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Now receiving emails, allegedly from UPS, saying there is a parcel for me. The email has an attachment, which presumably contains the virus. All these emails are being sent to the email address that I only ever registered with Consumer Action Group.

Had the same UPS e-mail there was a warning on the page that the content had been blocked as it contained data likely to damage the computer.

Sender Expedited Delivery [email protected]

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I get them all the time, on an email never associated with CAG. My guess is it's red car syndrome.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...

If the website wants to send you notification emails, then there is no point in using one-way encryption for the email address.

 

It is possible, but it would break functionality.

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  • 1 month later...

Just received the following email to my CAG-registered email address...

 

Morning,

 

I was hoping to hear from you by now. May I have payment on invoice #84146904339 today please, or would you like a further extension?

 

Best regards,

Mauro Reddin

+447111855960

 

 

 

The phone number above is invalid, according to Magsys Telephone Code Lookup, as there are no phone numbers beginning 0711 in the UK.

 

The email came from: painted9 @ imperiagold.ru and has an attachment: invc_2014-09-15_76689009765.arj

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Just received the following email to my CAG-registered email address...

 

Morning,

 

I was hoping to hear from you by now. May I have payment on invoice #84146904339 today please, or would you like a further extension?

 

Best regards,

Mauro Reddin

+447111855960

 

 

 

The phone number above is invalid, according to Magsys Telephone Code Lookup, as there are no phone numbers beginning 0711 in the UK.

 

The email came from: painted9 @ imperiagold.ru and has an attachment: invc_2014-09-15_76689009765.arj

The 0711 code is Stuttgart I think?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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The 0711 code is Stuttgart I think?

 

I've had that email this morning - sent to my office email

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Don't answer it and don't try to contact them. They have no idea who you are or even if there is an email address with your name on it.

 

 

These work by knowing the second part of the email address like the one for this site. What they do is to send out emails by the tens of thousands with a random generator adding a name in from of the @.

 

 

The majority they send out will bounce back as no such address exists, but once in a while they hit on the correct name to add to the front and that email then goes through. They still have no idea who you are or your email address unless you respond to it and then you alert them to the fact it is live. This is why there is always a question of some sort, in this case "or would you like a further extension?".

Giving no details is also calculated to make you query the invoice.

Don't be tempted to click on the 'If you don't wish to receive these emails any further, click here', that is another of there tricks.

Be especially certain not to click on any attachments that say your invoice (or pics of the pretty girl) are attached. They will contain a virus.

Edited by Conniff
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I've had that email this morning - sent to my office email

 

 

Not had one yet on any of my e-mail addresses.

It is definitely a German telephone area code Stuttgart ( I was there last week).

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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