Water Company (Charging Extra fee)

[JGJ]

Hello All,

 

A friend has just informed me that Northumbrian Water, have charged him an extra £4.55 Dishonoured Direct debit fee after the DD for sum of £50 ish failed to be collected by them.

 

Is this not another "overcharge penalty" for the service.

 

All answers, advice and info will be gratefully received.

 

"EXEMPLO DUCEMUS"

[Old Cogger]

wonder if reasonable cost in correct in dealing comes actual cost in the reason they may get away with it?

Edited April 9, 2013 by Old Cogger

[JGJ]

Anyone seen or had this penalty charge before??

 

" EXEMPLO DUCEMUS"

[ericsbrother]

Depends why the DD wasnt taken .If thye tried and the bank refused due to a lack of funds then it is normally in the supply contract. If it was for another reason then you should dispute the charge and kick up a stink.

[renegadeimp]

It's pretty much a late payment fee. It doesnt cost them anything iirc to perform a DD, even if it fails. It may cost you a lot depending on your bank and what con... i mean charges they decide are appropriate.

[JGJ]

Hello all,

The bank = No charges

Water Co. = £4.55

 

"EXEMPLO DUCEMUS"

[JGJ]

renegadeimp,

Please see my reply as at #6 above.

 

"EXEMPLO DUCEMUS"

[renegadeimp]

Yea, the water company has charged what is essentially a late payment penalty fee. Catalogues do it as well. If a payment cannot be taken they add on the fee, and say it's an admin fee for processing the cost of the failed transaction. A transaction that doesnt cost them anything.