Jump to content


  • Tweets

  • Posts

    • Yes - ignore. Because of another MET victim today I looked at all our MET cases back to June 2014 ... yes, 10 years. They have never dared take a motorist to court and argue their case before a judge.  They have started the odd court case, but as a means of trying to intimidate the motorist into coughing up, when the motorist defended and refused to give in it was MET who bottled it and discontinued.
    • Unpaid wages should be pretty straightforward if you did the work. Don't be intimidated. You need only show you were due money, and did not get money.   The risk is that they have no money to pay you (and legal fees) - frankly a solicitor maybe be costing them more than your claim is for and I might have expected them to make a commercial decision to settle before this point regardless of the merits of the case.
    • Thanks so much FTMDave.  This is so much better   I'm still tempted to leave the blue section in is as if I lose it will at least save me a little bit of money.  But I get your point that it's pretty superfluous.   Thinking I'll get this in the post on Monday unless you think it's worth delaying?   
    • Hi All I have now received a Final Reminder, which I have attached. Can you confirm that I should still ignore this letter and take no further action. It does not appear to say "Letter of Claim" anywhere on the document but I just wanted to check with you all. Many thanks FightUnfairParkingTickets Parking Charge Final Reminder issued 29th May 2024.pdf
    • Hello I am a resident of a communal block of flats owned by a Housing Association and since Tuesday 14th May 2024 Matthews and Tannert had put up scaffolding for a job on the roof last week, which was up for the best part of nine days. They had removed the scaffolding on Thursday 23rd May 2024 but my Sky box is still not working because of the satellite dish outside, and I was wondering whether the scaffolders had touched the dish while it was there and as a result had probably knocked the dish and probably made the dish go out of signal or whatever. I needed someone to check this out as well as to see my Sky box to see what could be the problem, and hopefully sort this out. I have had my Sky Digibox for many years and I have got recordings saved on them that I have had a long time - it would break my heart if I had lost them forever.       I contacted Sky but I almost made the mistake of accepting an offer where I would have to pay £31.50 and wait a whole month without television in my front room for it. I am in debt at the moment and I don't want all this on top of everything else - thankfully I have since cancelled it two weeks later when I told the person on the phone that it is the dish which is at fault as well as the fact that I live in a communal Housing Association property, and so that is one of very few weights off my mind. I emailed the Housing Association's Repairs department and they said that they will contact an electrical company to come out and see to the dish outside. I received a telephone call on Friday 24th May from the man to say that he will arrive on Wednesday 29th May 2024 to do the job. He arrived at around 9.40 am on Wednesday as promised; he went into my flat and had a look at the Sky box and saw the blue screen on my front room TV set, indicating no signal. He also looked outside as to where the dish was.  The main problem was that the ladders that he had with him were not enough to reach the dish outside as the dish was towards the top of the building - obviously the Health and Safety aspect of the job didn't allow him to do this. He then mentioned that whether he could do the job as a result of getting onto the roof and doing it like that as the dish is closer to the top. He said that he needed the key to enter the loft part of the building in order to reach this, and he needed to contact the Housing Officer at the Housing Association who had key to this, but lo and behold, he came on the Wednesday to do the job, and guess what? Wednesday was the Housing Officer's day off and so therefore he was unable to contact him for the key so that he could do the job! I just couldn't believe it myself. I am personally annoyed because this has not been sorted, and the man who came to do this is also annoyed because he came all the way to Nottingham from Peterborough, and he said to me that he won't get paid if he cannot do the job, so you see, we are both angry about this for different reasons. We are both in the same boat with regards to frustration, and we both want to see a conclusion to this, once and for all. Sometimes I wish that I didn't live in a flat which is in a communal building and I am thinking of getting a transfer to a one bedroom flat that isn't in that sort of place. I pay around £85 a month in a Direct Debit to Sky to receive their TV services which I cannot use at the moment, and I don't have much money in my bank account as it is due to one thing and another. I also pay nearly £14 a month to TV Licensing so that I can legally watch TV in my front room. I pay for Sky hence the fact that I want the Sky service in my front room and not Freeview. Also, as the General Election is coming up in five weeks' time, I want the satellite TV to be working properly so that I can catch up with what is on the news channels, and I feel rather "cut off" from that at the moment, and I want it working in time for Thursday 4th July 2024 for ovbious reasons . I have Freeview in my bedroom, but that is not the point  - I don't want to be limited to my bedroom every time I want to watch TV. I have tried putting the Freeview in te front room but it doesn't seem compatable for the same uses that I usually have Sky for.  Sunday 9th June 2024 is Day 27 of the satellite TV not working in my flat, and I feel that something needs to be done about this. You can take this message as a complaint if you like, but nevertheless, I want this message to be acknowledged and also something to be done about what has happened. I have enough on my plate with regards to health problems and depression without things like this making things worse. I would appreciate it if something was done.  I don't like naming and shaming but it is Matthews and Tannert's fault that I am in this situation in the first place, and sometimes I wish that I could sue them. In a nutshell, I have had more than enough after being without TV in the my front room for nearly four weeks. Also, at a time like this, I am missing so much of interest on TV what with the General Election comning up in just a few weeks.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Legal issue - Refuse to accept PayPal's new terms, but won't let me close


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4103 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

Well I really dislike Paypal, awful customer service, random money holds,

closing accounts for no reason, confiscating money for 180 days, and I could go on.

 

They seem above the law, but this really annoys me, I am essentially being told I have no right to ever leave pay-pal, So I will forever be bound to their agreements, however they are changed.

 

They have sent me their updated terms, which basically add even more powers to Paypal, including sharing information with everyone on the planet. so it says if you do not agree with these terms, close your account..

 

So I go to do this, and I am told due to my limitation (which was for no valid reason, but that is another story) I cannot close my account until I have fully restored my account access... but paypal make it clear they will never restore my account.

This can't be legal? Surely consumers should always have the right to close an account, and to refuse to accept new terms. there are also no ebay sales or any transactions that could be reversed or pose any risk in that sense.

 

This must be illegal and abuse of a loophole on so many levels? ... instead of closing an account they put it into indefinate limited access. what can be done?

To add insult to injury, they won't even let me ask on the official forum,

since they have limited the account. Talk about suppressing peoples freedom. Really hope these cowboys are held to account,

 

So annoyed with what they get away with, CAG should not use them to accept donations on principle of what they do to people (look it up online literally millions have been conned) there should also be a webwallet section. Thanks

 

https://cms.paypal.com/uk/cgi-bin/?&cmd=_render-content&content_ID=ua/upcoming_policies_full

Link to post
Share on other sites

have you been money laundering? If so they cannot release your funds. Ask CIFAS if you have any flags on your name, address or accounts and explain the problem. If they are involved they should be able to correct any errors. If still nothing then look up their UK registered address and write to them citing breach of contract and give them time to release you funds to your bank account without penalty. If they dont oblige then report them to the FSA.

Link to post
Share on other sites

Hi, money laundering? no,There are no flags on my name. don't quite see how that fits in with anything?. Thanks for the reply though.

 

To be clear, I don't have any funds in pay-pal, and there was no reason for my limitation,no pending or recent transactions, no charge-backs, no complaints, just the standard copy and paste email, if they done it due to the fact I have deposited to a casino before,therefore they decided I am a "risk", or , I have no clue.

 

I would suggest anyone that finds that surprising investigate paypal online. Sadly many think those who are limited must of done something wrong, I thought that myself until it happened, it's then that you uncover the truth of how they operate.

 

Anyway, that is another issue, I do not wish to be a PayPal member, To be honest I don't care about the new terms, What I do care about is I have the right not to agree to these terms, and as stated in the email about their updated legal agreements, If I do not agree to the terms, I must close my account.

 

So my issue here is, it seems they are abusing the law by putting accounts into permanent limitation mode, removing the ability to close your account, and therefore your ability to not accept any agreements they come out with, and be assumed to accept them by the fact you have not closed your account...however it is not possible to close your account... this cannot be legal?. they could come out with an agreement saying anything they like, then claim it was agreed to because I did not close my account.

 

Thanks for the info though, from what I understand PayPal moved to Luxembourg to avoid being under fsa rules, I am not sure on that. Again, there are no recent transactions, and no funds on hold, or any other reason for keeping the account open, and paypal do not even claim there is an issue here.

 

We really need to establish how PayPal don't have to follow any rules? if this was a bank there would be hundreds of people bringing up legal issues and letters to send, is it just that they really are above the law?.It is the consumer action group, reclaim the right and all that, seems to not apply to PayPal.

 

I appreciate anyone that can bring back my faith in being able to have some rights as a consumer with giant corporations like this.

 

Thanks

Link to post
Share on other sites

Those emails about account limitations and holding onto funds? Are you sure they're not phishing emails. I get them frequently with an attachment to update my account - but it's not Paypal that has sent them. They look official but are from fraudsters

scotgal 

Link to post
Share on other sites

I totally sympathise, I have first hand experience of the monstrous behaviour of both Paypal and eBay when I was running an eBay business. In end I closed it because I realised that I could never rely on eBay or Paypal not to act unreasonably. What you have to realise is that neither company chooses to provide proper customer service because of the sheer number of users which would weigh down their margins. Instead they rely almost completely on computer algorithms to identify risk, and they amputate that risk just as automatically. The problem with this approach is there is no human reasoning in the loop, and their algorithms are frequently wrong.

 

Examples of this are:

a) Holding on to money because you are selling goods with a statistically higher chance of fraud/counterfeiting.

b) Permanently freezing accounts because you are logging in using an IP address that has been linked to someone elses bad account (Thats a nightmare to get removed).

c) Freezing seller accounts because you are withdrawing your money 'too often'!!!

 

The list goes on, it's all extremely inaccurate, unfair, unreasonable and VERY VERY difficult to correct, all of which led me to conclusion that basing a business model on eBay/Paypal was a mistake. I've walked away, but like you have several 'accounts' with ebay/paypal that I neither want or can close.

 

I should add that technically the accounts are meaningless, because I formed a limited company for them, which I have subsequently dissolved. eBay/Paypal will still try and treat them as personal accounts, but there is no basis in the T&C's or law for that, so you can safely ignore them if you have done the same.

 

I've posted on this issue in the past: http://www.consumeractiongroup.co.uk/forum/showthread.php?349102-Are-eBay-Paypal-acting-within-the-law&p=3824527#post3824527

 

Edited by howardb
Link to post
Share on other sites

Thanks for the replies, no they are not phishing emails.

 

Sounds familiar Howardb,

 

Yes it must of been one of those automated systems, my friend also got his account limited as he logged in while at my house, so linked the accounts, Completely disgusting. Also they fail to allow anyone who is limited to go on the paypal help forum to ask questions under the limitations section! very clever way of stopping anyone speaking out about their treatment.

 

In relation to agreements, there must be a legal issue here, they clearly have to send the email telling members they are updating

their terms, and they can close their account if they do not agree. so considering this, how can they get away with limiting accounts

forever rather than closing, therefore taking the ability to disagree with their terms?.

 

sounds like they are abusing the rules here, I will have to do some more investigation and find the relevant laws here,

I did think someone on cag would know which laws are relevant here, but seems when it comes to paypal no one is quite sure.

 

They do have a lot of personal information, and as their agreements contain an ever increasing number of people they can send my bank and other details to - I must have the right to not remain a member forever.

 

Thanks

Link to post
Share on other sites

I have had great help from paypal when being scammed etc. into paying what looked like good deals and they have held of paying the seller until goods recieved or not. all done on the phone and have refunded the money in a few days.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...