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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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I used to post and use this site back in 2007 and haven't been able to re-generate my old account,

however my comeback is due to an old Credit Card Debt unexpectedly finding me and I was looking for some refresher advice !

 

Credit card is over £10k and was an old Northern Rock/CIS card taken out in 2000.

 

After some marital difficulties in 2007 (wife ran up huge debts behind my back)

I did get the account to a position where it was in dispute,

 

CIS eventually provided inadequate CCA and acknowledged they didn't have anything else to provide me.

I have had 3 DCAs tried to collect (Wescot, Morecroft and Frederickson), the last of these in 2010.

No payments have been made since June 2007, wrote to CIS to say unenforcable under S127 at that time.

 

I have moved house in last year and a letter from Lowells has arrived at new address saying they have purchased debt, also letter from CIS saying they have assigned this.

 

I have the same CCA ready to go that I used for other DCAs with fairly curt follow up letter for when they don't provide it on the back boiler.

 

It has been some time since I entered the Debt arena and when there last time successfully defended myself from many (all) of the wolves from the door.

 

Should I be concerned or do I need to change tactics ?

Especially as I am very close to SB status for this one ...

. which I assume has triggered the sudden interest !

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is this on your cra file?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The most important thing is to contact lowells and say the account is in dispute since whoever failed to reply to your cvs request.

When they did reply was it faulty so unenforceable in which case 127(3) applies or was the response incomplete in which case it is just failure to comply.

Lowells are quite quick to litegate so you need to keep them off your back until the clear 6 years of non payment or acknowledgement are up.

Depending on the date of default it is quite possible it will no longer be on your credit file.

Any opinion I give is from personal experience .

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Thanks Fletch, it was incomplete (no T&Cs etc) and when challenged CIS simply said they had nothing else and that use of the card and the statements over the years proved the debt ! I think the additional letter will go with the CCA request for good measure, this refers to the CIS lack of response and has worked before.

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It.s not simply about your SB date being imminent. Coop (so-called ethical bank) off loaded stacks of delinquent accounts to Lowell (ethical debt buyer? lol) and Lowell now chasing all , regardless of proximity of SB dates.

btw, the NoA you say was from Coop was in fact written by Lowell - standard deceitful practice.

If you're worried that Lowell may issue you with a SD, consider letting them run through their threat sequence before informing them that your account is unenforceable. That gives them all the less time to play silly buggers. After a couple of letters from so-called Red, the sequence ends with two or three headed Hamptons Legal. The discount letter means they've reached the buffers.

If you feel the need to strike, then is the best time, in my opinion, to do it. Myself, in your position, I'd ignore. Unenforceable means unenforceable. End of. Besides, I gain pleasure from letting DCAs waste their money sending out drivel.

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S78(4) i think says that so long as they have not complied fully with your S78 request it is unenforceable until they do.

From what you say that is your argument. In the event that they comply fully with a S78 request that is where s127(3) may come in if the agreement is not properly executed.

One of the big debt purchasers have just been rapped in court for not following pre action protocol but it took a legal team to get that.

It is perfectly legal for lowells to issue the NOA.

 

I would get in there now,the last thing you want is to get a SD and have to get it set aside.

 

Admittedly send your letters 2nd class signed for and leave maybe 10 days between receipt and reply. Try to drag it out.

Any opinion I give is from personal experience .

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Cheers Oleg, the SD is a concern,

 

Moorcroft went through the threat process right to the 30% discount but I have never been faced with SD or true litigation on any debts in the past.

 

I have a new relationship now, my partner knows my past so this isn't hidden or a surprise

however she is quite nervous as never faced anything like this before and is keen for me to do something rather than wait ...

. I also live in her house and not my own which she feels may be threatened.

 

This is a bit like getting on a bike again after many years, my own low opinion of DCAs was forged over many years of bitter experience ..

... things don't seem to have changed much since the last decade !

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Lowells are issuing stat demands like confetti at the moment.. so you need to get your hands on as much paperwork as you can.. if you send a Subject access Request to the original creditor, one of the things you specifically want is the Diary of events/communication log. Did NR/ CIS send you a Default Notice ?

 

Was there any Payment protection Insurance on the account or default charges ? Statements will show these.

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Hi Citizen B,

luckily I have kept every scrap of paper .... alot of which I found in unopened envelopes at the back of my ex-wifes wardrobe !

 

Due to the whole mess I entered a period of financial OCD so everything is logged and in order.

 

I have SAR CIS before and got all the statements.

 

The Default Notice is dated May 2007.

 

There was PPI in the past, around the same time as the default this was cancelled.

 

Subsequent statements then included an arrears charge, overlimit charge and interest (thanks CIS).

 

I have re-acquainted myself with the massive file which I fished out of my parents loft today

so happy I have my ducks in a row as things stood in 2010,

I just want to make sure this is likely to be enough to fight off this latest attack.

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So statute barred June this year. No unequivocal admission /acknowledgment made in the 6 year period.??

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This is obviously the reason for the activity now, they hope you have no knowledge of Limitations Act and will panic and pay up.

Keep them at arms length now.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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This is a classic case of a debt being sold on and sold on and sold on. I guess we can look on the bright side - it appears that Lowells have been a bit diddled if they purchased a debt from another DCA who probably knew it was unenforceable when the sold it :-)

 

Another tactic for dragging this out until the finish line of the SB date would be to wait 10 days after receiving a letter from them before writing back acknowledging receipt of that letter and that you will respond in full within 10 days. I learned that trick from a utility company!

 

However, if a full agreement can't be located then the debt is unenforceable anyway. If things do progress, you may need to CCA Lowells. I know you have done this for CIS and they failed to adequately respond, but I'm not sure that would be a defence as the debt is now owned by pursued by Lowells. So I think you might need to show that they can't enforce it.

 

FFP

My Background: I am not legally trained so the advice I offer is as a result of my experiences in business and being dragged through a bankruptcy process by a leading London law firm over a debt that turned out to be false. I won as a litigant in person :-)

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I recently contacted lowells telling them an account was in dispute because of non compliance with a cca request and they have replied with the account is on hold while we get the paperwork from the OC. I realise it is horses for courses and either approach will have the same long term result.

 

Just options.

 

As stated before there seem to have been a flurry of assignments recently, not sure if this is to do with the end of the financial year approaching.

Any opinion I give is from personal experience .

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Got the CCA request and bog off letter to Lowells today by RD (2nd class).

 

Letter waiting when I got home from Fredrickson International collecting on behalf of Lowell !!! Now Fredrickson sent an identical letter in August 2008. I CCA'd them and they sent a large envelope full of statements !! Sent curt response to them September 2008 advising they had failed to supply true copy CCA and to bog off, that CIS had failed to provide this and if they pursued this further I would take legal action. Nothing heard from them since ever.

 

I do want to write back, do I need to CCA them again or does my original unfulfilled request still stand ? any ideas on wording or any grounds for harrassment or any offences committed here ? (have copies of all of their corres from 2008)

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Yes refer them to your previous request and confirm that the account remains in dispute.

If this os the 1st contact since 2008 it's hardly harassment.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I would tell the DCA to do one. They failed to provide a copy of the agreement before, so they still wont be able to provide one now. For now, my advice would be to ignore them until a reply comes back from your CCA request. They dont own the debt, so they cant do ANYTHING apart from stamp their feet and call you names.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Update - both letters to Lowell and to Fredrickson confirmed received and signed for by RD tracker.

 

Today 2 letters from Fredrickson.

 

First one a big yellow card in an envelope advising ADDRESS CONFIRMED ..

.. no sh*t Sherlock, my address was on the letter I sent you ..

... then went on about how I need t contact them, we will commence litigation etc etc.

 

Next letter, thank you for your letter, re ref xxxx, we are no longer acting for the client.

 

Now this is a response under the old reference but same account no. .....

.. I did clearly quote and state both of their reference numbers but no reply re the new reference number ..

.... or a reply to my letter from 2008 I asked for !

 

Really, shouldn't surprise me as I remember writing countless letters to the like of these people pointing out the errors and stupidity of not reading letters correctly ...

.... I realise this is probably on purpose to frustrate me.

Well, they have the letter, it is signed for, up to them to send me something that doesn't exist I have been waiting 5 years for !!

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