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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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barclaycard debt sold to Lowell - chasing BC debt


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Getting really hacked off with this now. I asked Barclaysharks for copies of all letters, and in particular letters from/to Belmont Thornton about the ppi claim. They said I would have them within ten days. A month later I receive a parcel from them " thank you for requesting copies if your statements" they've already sent statements!!!!

 

How is it possible for an organisation such as Barclays to so utterly incompetent?

 

They also said I would receive a response to my penalty charges claim "within a week" two weeks ago!!!

 

Looks like small claims is in the cards clearly trying to be reasonable with these clowns gets you nowhere grrrr

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All of the above have been copied in on every single email I have sent for months along with a few others. But they still make mistakes/are incompetent. One even put in writing "to be honest I haven't got a clue"!!!!!

 

Ps the David walker one doesn't work anymore

Edited by Hacked_Off
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Miracles do happen! Oh wait, they only happen in the financial industry..

Click on the link below..

 

http://www.consumeractiongroup.co.uk/forum/content.php?114-How-do-I-post-my-story-on-the-Consumer-Action-Group-forum

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Letter from sharklays today :

 

Thank you for contacting us about the charges on your account. I am sorry you feel the charges incurred are unfair.

 

In have looked into your complaint carefully and have ton inform you that any charges incurred were made correctly and in accordance with our terms and conditions that customers agree to when they take out one of our credit cards. On that basis I must inform you that I cannot uphold your complaint.

 

We are satisfied that our charges of £12 are in line with out actual and estimated costs which are incurred and comply with relevant legislation and guidance.

 

Yada yada

 

She can't have looked at the account that. Carefully because the majority of the charges were £24, not £12!

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Had a copy of the letters finally. However, they have not included a copy of the original default notice. Amin correct on thinking, seeing as I never received one to begin with, and a copy doesn't appear to exist now, I can challenge the default on my file which has been taken over by lowells? Would it be Barclays or Lowell or both I go for?

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Hi Hacked Off,

 

As Default Notices are not routinely kept as hard copies a note is made on the debtors file stating that a DN was sent on a specific date, and that is all they would have to state if challenged, ''the record shows a DN was sent on xx xx xxxx''.

 

You would challenge the original creditor if anyone.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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A set aside is for court judgements, not defaults.

Barclays, but as said all the need to state that a DN

was issued.

Address letter to the Compliance Manager.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 4 weeks later...

I wouldn't think so no. What does the DN say?

 

Failure to rectify this by dd/mm/yyyy will result in us informing credit ref agencies yadda yadda yadda?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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It doesn't give a specific date just " you must make the minimum payment by the date shown in your monthly statement" by this point I wasn't receiving monthly statements. This is also the first I've seen of this dn as it went to the wrong address.

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Then the DN is faulty and not worth the paper it's written on.

 

You would need to take it up with the CRA and advise them that you believe the default date is incorrect, they will then get onto lowlifes on your behalf and ask them.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Mercers is Sharklaycard.

 

As for lowlifes :roll:

 

Was this default on their at a previous date?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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