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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
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    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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Arrow Global/Brian Carter court proceedings - need help!***Discontinued***


DCAtarget
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Thanks mate, I paid for the tamper proof one off this site last night so I am all sorted. Personally do you think it wise that I send the CPR18 and 31.14 separately to prove I sent two different letters or will they be ok sent together in same envelope. Sending special delivery of course.

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Thanks mate, I paid for the tamper proof one off this site last night so I am all sorted. Personally do you think it wise that I send the CPR18 and 31.14 separately to prove I sent two different letters or will they be ok sent together in same envelope. Sending special delivery of course.

 

 

Excellent :)

 

Hmm, yes now that is a question..

 

Why not just put a covering letter in with both CPRs.

 

Dear Sir/Madam

 

ALL THE COURT REFERENCES ETC..

 

Please find enclosed

 

CPR31.14

CPR18

 

I look forward to your early responses.

 

Etc, etc,

 

 

That way you only need pay one Special/recorded Delivery postal fee :)

 

IMHO, I would if at all possible pay for the special delivery postage as you are guaranteed a signature.

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yes good question

 

how old IS this account.?

 

it must be old if its been defaulted and the default has dropped off already.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Hi,

 

Got back from my first holiday in years yesterday and found a reply from Brian Carter which is as follows:

 

To paraphrase they say they say that as it was issued in Northampton practice direction 7C point 1.4 (3A) eliminates the requirement to attach documents to particulars of claim. Further to this they say that as it will likely be small claims Part 31 of the CPR will not apply.

 

They confirmed that nevertheless they have requested documents from their client although not within 7 days. Their client have confirmed that they will agree to an extension of time for filing my defence to 14 days after documents are provided to me.

 

Their closing paragraph reads.... "It was the policy of the original creditor. Visa Classic credit card, to issue agreements on or around the date of contract, statements throughout the duration of the agreement, and notices of default and termination at the relevant times. The Claimant beleives a notice of assignment was sent to you in or around the time of assignment, and you were referred to your own records for such documentation."

 

What are my next steps? Do I need to contact the court to confirm they've agreed an extension?

 

With respect to the other parts of their letter, where do I stand? Is this a fairly standard response?

 

I SAR'd both Moorcroft and Natwest but as they have 40 days nothing through door as yet.

 

Thanks in advance for any help you can offer me.

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Yes, you must write to the Court Manager and enclose a copy of the letter that confirms an extension of time.

 

I have popped a draft for you below. Can you please check the address against your court claim to make sure it is being sent to the correct address. Enclose a copy of Bryan Carter's response - I would highlight the bit where he says that they will give a further 14 days from date of RECEIPT by you, of the documents. Send a copy of the letter below to BC.

 

 

 

 

 

Her Majesty’s Court Service

County Court Bulk Centre

Northampton County Court

St Katherine’s House

21-27 St Katherine’s Street

Northampton

NN1 2LH

FAO: The Court Manager

Dear Sir or Madam

Re:

Case No:

Claimant’s ref:

NOTIFICATION OF EXTENSION OF FILING DATE – CPR15.5

I have been in contact with the Claimant's solicitors in respect of documents requested under CPR31.14.

It would appear they have now been requested from the Claimant but these will take some time to arrive .

It has been agreed that due to the fact they are unable to provide these documents, vital to my defence, in time for the original filing date of XXXX, that an extension in accordance with CPR15.5 will be appropriate.

As you can see from the attached letter from XXXXXX they have confirmed that once they have supplied the documents to me, I will be permitted a further 14 days in which to submit my defence.

I trust this is acceptable.

Yours faithfully

Enclosed : copy letter from BC - solicitor to claimant XYZ

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Their closing paragraph reads.... "It was the policy of the original creditor. Visa Classic credit card, to issue agreements on or around the date of contract, statements throughout the duration of the agreement, and notices of default and termination at the relevant times. The Claimant beleives a notice of assignment was sent to you in or around the time of assignment, and you were referred to your own records for such documentation."

 

 

 

If the claimant did indeed send this information - there will be a record of it at the very least on their communications log. So yes, pretty standard response.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks again Citizen B. You have been a massive help to me with all this, I appreciate it.

 

I'll get that letter posted today and send BC a copy. Guess then I play the waiting game. Is it a good idea to check claim status with court if I don't hear anything from BC?

I'll keep posting with any developments in the meantime.

Edited by DCAtarget
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Hi,

 

Just had a quick look at other threads by people "in the same club" as me but can't find anyone else who has been offered an extension of 14 days after receiving documents. Others have had no reply, offered a general extension of 14/28 days.

 

Say Bryan Carters send documents - would I need to contact the Court and let them know I've received them so that the 14 days could start or would the onus be on Bryan Carter to let them know? Also, should they not send documents what would happen then - would the case just stay as "pending" indefinitely?

 

Also, I sent the letter CitizenB kindly drafted for me (recorded delivery) which was received by the court yesterday. Is is a good idea to follow up with a phone call just to make sure all is ok or is this overkill?

 

Thanks.

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It is likely that in this instance they will send the documents by recorded post so there is a record.

 

If they dont, then I suspect the onus is on you to be honest about the day of receipt you might even be advised to acknowledge receipt so the count down can start.

 

I am not sure what happens if they dont send the documents. Their response to you earlier was quite clear, they will give you 14 days from receipt. In which case it is likely the case could either be stayed indefinitely or you personally could probably ask for a strike out on the basis that they dont have this information.

 

You really would need to take advice from andyorch, Mike_Hawke or other caggers with legal backgrounds/experience.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi,

 

Just had a quick look at other threads by people "in the same club" as me but can't find anyone else who has been offered an extension of 14 days after receiving documents. Others have had no reply, offered a general extension of 14/28 days.

 

Say Bryan Carters send documents - would I need to contact the Court and let them know I've received them so that the 14 days could start or would the onus be on Bryan Carter to let them know? Also, should they not send documents what would happen then - would the case just stay as "pending" indefinitely?

 

Also, I sent the letter CitizenB kindly drafted for me (recorded delivery) which was received by the court yesterday. Is is a good idea to follow up with a phone call just to make sure all is ok or is this overkill?

 

Thanks.

 

Hi DCA

 

The rule is for an extension of 28 days maximum by agreement of the parties, ie; defence to be filed 56 days post aos, in your case now 42

 

Parties can't agree to extend the period of defence to a future unknown service date of documents + 14 days as this could be an indefinite period.

 

I don't believe BC would intentionally abuse the rule and file for default or sj absent defence after agreeing to an extension, there is I suppose estoppel in effect

 

From reading the threads on here it does appear to either end up stayed and/or bounced back to the claimant to act or appoint counsel. CPR 15.11 applies to cases absent defence. Copied below for reference

 

Claim stayed if it is not defended or admitted

 

15.11

 

(1) Where –

(a) at least 6 months have expired since the end of the period for filing a defence specified in rule 15.4;

 

(b) no defendant has served or filed an admission or filed a defence or counterclaim; and

 

© the claimant has not entered or applied for judgment under Part 12 (default judgment), or Part 24 (summary judgment),

 

the claim shall be stayed(GL).

 

(2) Where a claim is stayed(GL) under this rule any party may apply for the stay to be lifted.

 

 

 

Not sure why it agreed 14 with you and anything from 0 to 28 with others, could just be that its treated as a production line and it wants to retain a balanced case load during holiday season.

 

It may be sensible to chase again [if no disclosure] a few days prior to the 42 day deadline and see if it wants to agree a further 14 day ext.

Edited by Mike_hawk
  • Confused 1
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I think it's a fairly standard response from BC, there are a few others dotted around the forum with similar.

 

I'd be inclined to keep an eye on the date for filing defence, if nothing received by say 7 days prior to extended filing date [that's 28 days max by agreement] chase for disclosure.

 

If no response and still no docs it would seem sensible to file a defence on time based on the known, ie, poorly plead statement of case, unable to understand the cause or quantum of claimants case, claimant in default of request for disclosure, relief to amend defence if claimant deigns to disclose in the future etc etc.

 

There's a fair few defences on here that you could adjust to suit your own individual circumstances. Take some time to read a few other cases and you'll get an idea of possible defence positions.

 

Hi DCAt

 

Just read my post again and it didn't make much sense, that's what happens when posting and BBQing at the same time I guess :-)Amended a couple of lines above so it should appear a tad more logical.

 

Do you ever have days when something made perfect sense only to realise your fingers overtook your brain when typing!

 

Change this from the previous post:

 

'The rule is for an extension of 28 days maximum by agreement of the parties, ie; defence to be filed 56 days post aos, in your case now 42'

 

to this........

 

'The rule is for an extension of 28 days maximum by agreement of the parties, ie; defence to be filed 56 days post service, in your case now 42 post aos period'

Edited by Mike_hawk
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Hi DCAt

 

Is the POC at post #1 verbatim? Was there no mention of assignment or does it just refer to an agreement with the claimant?

 

Visa Classic [bC response] really doesn't identify an original creditor, if I search online now I can find the brand Visa Classic offered by Cap 1, Barclays, HSBC, RBS to name but a few.

 

If no disclosure don't get drawn into making a case for them by referring to any possible known creditor in defence.

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Hi Mike_hawk,

The POC was word for word. Only account number mentioned and just refers to an "agreement".

 

I have worked out it's for an old Natwest account and have SAR'd them as suggested in a previous post although not had anything back as yet. BC haven't mentioned the OC in any communication with me to date and I haven't referenced them either.

 

Thank you for your help with this, appreciate it.

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I wouldn't be inclined to help them with that information :-) If I understood your earlier posts regarding service correctly; issue date 13.08 deemed service 18.08 your last possible extended day of filing defence would be 12th October [13th being a Saturday and assuming no disclosure in the meantime]

 

You should have ample time to consider your possible defences. Assuming they can't provide documentation in time you can only defend on the known elements. 'If' they can sort themselves out with documentation do you have any indication of the 'true' balance at default with Natwest, and whether any post default notices have ever been sent regarding app of interest or charges?

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I wouldn't be inclined to help them with that information :-) If I understood your earlier posts regarding service correctly; issue date 13.08 deemed service 18.08 your last possible extended day of filing defence would be 12th October [13th being a Saturday and assuming no disclosure in the meantime]

 

Deadline for defence was 15th Sept, however their letter extended deadline to 14 days after documents received. I now know (thanks to you :-) ) that they can't offer such a deadline although I did send letter in post #33 to the court. Would they automatically take that as being a straight 14 days? Think I might call the court tomorrow to double check, I definitely don't want BC to get what I am guessing they want (a default judgement).

 

I don't have any indication of defaulted balance as the alleged debt no longer appears on my credit reference. I am guessing this will be sent by Natwest as part of my SAR though (received by them on 21st Aug).

I asked BC for this info as part of my CPR Part 18 request too.

 

Ps How did your BBQ go yesterday? It was pretty good weather everywhere I think so guessing it went well on that front. :-)

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Deadline for defence is effectively now variable depending on the other sides response, ie; disclosure tomorrow, file defence by 24th Sept, disclosure 17th, file defence by 1st october... and so on up to last extended filing date available of 12th October.

 

Check with the court that they've interpreted in the same way.

 

My opinion of the standard BC response is to catch out the unwary and file for default absent any defence.

 

Imagine a scenario where the defendant is not procedure savvy, receives a response as yours, decides that having not received any disclosures does not need to enter a defence. The likelihood is that [whether intentional or not] a default judgment would be filed, whilst I imagine there would be cause to set aside its not really an ideal argument to have.

 

BC and his ilk do not spend too much of their resources on concerning themselves with cause or evidence, for them its just a cost defined system for managing cases.

 

As for Natwest, they aren't [by most accounts] doing too well with SAR responses at the mo. If you need any info urgently and time is pressing give me a nudge and I'll sort out a few contact numbers for you.

 

BBQ......... way too much lager, and wine, and cider and whatever else it was I drank........ paying for it today though :-)

Edited by Mike_hawk
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Do you ever have days when something made perfect sense only to realise your fingers overtook your brain when typing!

 

Always :lol:

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I phoned the court today to check their interpretation of the letter I received from BC allowing extra time for filing defence. The lady who answered the call however stated that they were behind in their workload and there was nothing about the extension on her screen. I did send this letter to the court by recorded delivery which was received by them on (according to Royal Mail tracking) 5th Sept.

 

She said that if I didn't submit a defence by 28 days after 18th August (15th Sept by my reckoning) there would be nothing to stop them filing for a default judgement.

 

Can you please advise me of the best way forward? Should I submit a defence this week???

 

Thanks.

Edited by DCAtarget
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I would DCAtarget just to be on the safe side.

 

Regards

 

Andy

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Thanks Andy,

 

In your opinion would the following defence found on another thread be a good one to use in this case?

 

Without any of the documents I have asked for and which they will rely on I can't properly defend myself, they haven't even named the original creditor (rather just stated Visa Classic card).

 

 

 

  • I, ********** of ************** make this statement as my defence to the claim brought by **************

  • The claimants particulars of claim are vague and fail to disclose any cause of action, they appear to be an abuse of the process in that they fail to deal with the basic rules of pleading in accordance with the CPR even allowing for the constraints of the bulk issue system

  • No documents supporting the claims in the particulars have been offered and despite a request to the claimant for further information none has been forth coming and as a result I cannot plead in defence to the claim

  • Without clarification of the claimants claim, the defendant is extremely disadvantaged and the claimants claim appears without merit, the defendant asks to be allowed to submit a fully particularised defence should the claimant provide copies of the original documents he will rely upon.

  • Further to that above 4 paragraphs, the defendant is unable to plead effectively or at all. The defendant is embarrassed.

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