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    • I'm trying to unravel this – but I get the impression that there was no contract between you and EVRi and that you didn't even choose them but instead you decided use some third party parcel broker in the USA which organised the delivery. Is this correct? EVRi came into the picture because they would then eventually selected for part of the journey although you had no knowledge that it might be them and I suppose it didn't really matter as long as the item got to you. Secondly, I really don't understand the journey which this item made. You bought the item from somebody in the USA. They then were meant to dispatch it to you to another address in the USA but for some reason or other it came to the UK and then into the hands of EVRi at which point it was lost or stolen. More confusion here because you now tell us that EVRi marked it as being out for delivery but it was never delivered. This suggests that it was going to be delivered to a UK address but earlier on you said that it was going to be delivered to USA address. I think you need to look at the story. Maybe show it to a friend of yours who is not particularly where the details and ask them if they can make head or tail of it and then come back to us with clarification so that we fully understand. Also, I think we'd like to know what the item is, how was it declared, what was the value which was declared. You said it was a valuable item because it was rare and collectable. I gather from this that it is non-fungible. We need to understand more about this. Was an insurance policy purchased to cover it during the delivery process. I understand that this rare and collectable item be valued at £200. Have evidence this value. This could become very important. Also you have given is no idea when this happened. We need to understand the full timescale. There are a number of possibilities here including the possibility of the contract action against EVRi on the basis of your third party rights or an action for negligence but we need to know far more and we need to get a story that makes sense.   Finally, I understand that you have sent the letter of claim. What did it say? How much time did you give them? What did you expect to happen as a result of the letter of claim? Whatever the answers to those questions might be, clearly you had no idea how to proceed after having sent such a letter. A letter of claim is meant to be a serious threat of some legal action if some condition which you have stipulated is not complied with. You set a deadline for compliance and at the end of that deadline you issue the court action. Clearly you are not in a position to do that so your letter of claim is a bluff and undermines your credibility and it will find its way into the EVRi wastepaper basket – if it's not there already.  
    • Good morning. I just wanted to check something please. The other side have moved slightly and negotiated a full and final offer price to end this matter. I am happy with this. However, I want to make sure this is the end of the matter and am emailing the following over to them prior to payment. Is this enough to ensure they can come back for nothing else? Thanks -------------------------------------------------- Dear Sir.   With regards your last email below.   I am pleased to agree to the full and final settlement figure given below.   Can you confirm this payment will be in full and final payment with no further claim to be brought against me in this matter?   Best regards
    • 100% sure I didn't receive it, that why my first post is with the £100 letter.
    • Engine, the technology business Starling Bank was built on, has been busy launching banks around the world, from Romania to Australia.View the full article
    • use this your WS and inc this as an exhibit off to bed now 3 nights been up till 4am aurora watching wont be on too early as it's lambing season out herding with the dog. your WS main thrust is the debt would now be SB'd , the DN was filed xxxyrs+months after it should have been thus unlawfully extending  SB date to infinity. highlight their admittance regarding errors at that time period in your 'redetermination'  paragraph. agreements unreadable. would have already been written off due to SLC age write off criteria has they not issued the claim to stop the SB clock when they had no paperwork to prove their case in the 1st place. never earned over threshold. dx       Erudio - stopped sending email deferments won at FOS DRN-4141462.pdf
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Zotac Graphics Card


X1O1X1O
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Hi,

 

Around 2 years ago I purchased a Zotac GPU, it came with warranty that would have ended on the 31st of December 2011.

 

I believe on the 23 or 24th of that month (before the Christmas holidays)

I contacted them to ask when my warranty runs/ran out on this particular product.

I did not mention at this stage that it had gone faulty.

 

I received a reply after the new year asking for more information, part numbers, purchase invoice, etc.

 

We exchanged a few emails and all was going well until out of the blue they told me the warranty has expired and the card will not be replaced.

 

I stated that I had contacted them within the warranty period but they said that I did not mention at the time that the card was faulty,

and that I only asked about the warranty itself.

 

I argued for a while going back and forth but then I eventually gave up. This was around 3 months ago.

 

I was clearing out a few things today when I found the GPU and thought I'd try one last time to see if there is any hope in this case, as I belive there is.

 

If a conversion begins at a certain point in time, it should be considered the same conversion.

Not separate ones.

 

At the end of the day, this is an email service which could take up to 3 days for a simple reply. I asked a question within the warrenty period, I received a reply outside of it.

 

Thanks!

Edited by X1O1X1O
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http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

warranty is EXTRA on top of your stat rights under soga

 

makes NO ODDS the warranty has expired

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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dear sirs

 

your item has failed within what SOGA defines as a 'resonable' period it would be expected to continue to operate for.

 

please advise the address to return the item to for you to effect a repair/replacement/refund under SOGA.

 

Your warranty is in addition to my statutory rights detailed under SOGA, though in this instance, it failed just inside your deadline.

 

i await your comminication upon this matter

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Awww, forgot to mention one thing. The store I purchased the GPU from closed down not long after I bought it, however Zotac offer a service where you pay them £25 to deal with you directly in the case the outlet you purchase their products from closes. I never actually purchased it directly from Zotac.

 

Does this change the playing field? Sorry, it completely slipped my mind.

 

PS: thanks for the reply btw, I will use your post as a template :)

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by the time you've paid postage + the £25 is it worth it?

 

not exactly sure how soga works to a manu

when the retailer is bust

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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We'll I paid £75 for the card, so even if they replace it with a £50 one (cheapest they have in their current line-up) then yeah I suppose it is :)

 

To explain it in detail… When you buy a product of Zotac from an outlet and that product goes faulty, you take it back to the outlet within the standard 2 years warranty and the outlet sends it off to Zotac to have it repaired/replaced.

 

However If the outlet goes bust/closes down, you can pay £25 to Zotac for them to remove the middle man so to speak. One way or another all roads lead to Zotac.

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no

 

SOGA says the product should last a 'resonable time'

 

i would expect such a product to be inline with the rest of industry say 4yrs

 

no 'warranty' 'changes' your statutory rights.

 

have you actuall apprached Zotac under soga.

 

they should honour it as the retailer is dead.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Also how did you pay?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Is 4 years reasonable ?. Personally I'd be a bit surprised if it was that long, CPU's (and GPU's as here) are very hard working and do have a limited lifespan especially if they are not looked after, fan is broken/slow, CPU/GPU is overcloscked, PC is full of dust, etc.

 

Personally after 2 years I'd just buy a new one.

 

Andy

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With the price you quoted, and if they do the bare minimum, you will spend more time and money chasing this than you could ever hope of getting back, and with £30 probably getting a better card than that one today, personally I'd write 1 letter detailing why they've given a low standard of customer service, and this is their last chance to make it up or lose a customer for ever. After that ignore it and buy a different brand in the future :)

 

If you paid by credit card, you could talk to your card issuer, say you bought this and it's gone wrong and the retailer is no longer around... worth a letter to them aswell I guess :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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  • 1 month later...

Well here's a little update.

 

I wrote them out an email, mentioned SOGA a few times (thanks dx100uk for you're template) and surely enough I received a reply a few hours later asking for more information located on the card. I promptly sent that back to them, again mentioning SOGA and how it failed within the warranty they provided anyway.

 

This was 7 days ago. So I sent them an email on Monday asking for an update but still no reply.

 

I was going to wait till the end of the day to send them an email giving them a deadline to resolve the matter but not quite sure how I would draft it. Not exactly to sure what to say if they don't meet that deadline. Lol.

 

Any suggestions? Thanks for all the help thus far. If it wasn't for you guys I doubt they would have even replied to me. :)

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there is no remit for any 'deadline'

 

i'd wait a bit.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Revived a reply yesterday... A bit appalled really. They simply keep writing the same thing over and over again. This is the third time I have received this:

 

"Sorry but you did not put in a claim within the warranty period, you simply requested information on you're warranty a few days before it expired..."

 

They basically ignored everything I wrote and gave me a response not relevant to my email.

 

Now what? :(

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On what date did you actually inform them the gpu was faulty?

 

I requested infomation on my warrenty as I knew it will end somewhere in the month. Turned out to be the 31st. I emailed them on the 25th but never got a reply till the 7th of January. They told me not to worry and to simply follow the steps but then out of the blue they said that they will not cover the card any longer as it was out of warranty.

 

I explained to them I was in contact with them since the 25th but they wouldn't have any of it so I gave up. This was way back in February.

 

I thought I'd give it one more try using a more legal approach but obviously that never worked either.

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SOGA doesn't apply as they are not the person/firm/retailer to have sold you the item.

Zotac are not obliged to replace as it isn't under warranty and no fault was reported within the warranty period. Requesting information about a warranty is not reporting a fault or making a claim on the warranty.

Also Im unclear why you asked about your warranty on christmas day when you state you knew the warranty expired at the end of that month which was 6 days after sending your email and it was over the christmas and new year period. If you knew it expired in 6 days time (as of 25th December) what else was you asking them?

I personally think your flogging a dead horse unless zotac offer a replacement as a gesture of goodwill which they have said several times they will not.

You could keep complaining to see if they will change their mind but they arn't obliged to.

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I would also point out that all the retailer would have to make is a partial refund based on the use you have had, and if they have disappeared I feel you will be left chasing your tail. In your position, I'd buy a replacement and move on. Tell Zotac that you will not buy anything of theirs again, and you will put negative reviews online wherever you see their name due to them weaseling out of their guarantee.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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SOGA doesn't apply as they are not the person/firm/retailer to have sold you the item.

Zotac are not obliged to replace as it isn't under warranty and no fault was reported within the warranty period. Requesting information about a warranty is not reporting a fault or making a claim on the warranty.

Also Im unclear why you asked about your warranty on christmas day when you state you knew the warranty expired at the end of that month which was 6 days after sending your email and it was over the christmas and new year period. If you knew it expired in 6 days time (as of 25th December) what else was you asking them?

I personally think your flogging a dead horse unless zotac offer a replacement as a gesture of goodwill which they have said several times they will not.

You could keep complaining to see if they will change their mind but they arn't obliged to.

 

I didn't know when it was going to end that is why I emailed them to find out however I knew it would be within the month. I didn't anticipate to receive a reply 2 weeks later.

 

I phoned them several times before hand but they told me to email the relevant department as they couldn't pull up the warrenty details there and then for some reason. If they had of confirmed it was still in warranty I was simply going to put out a request for RMA it is that simple.

 

Nobody's flogging of dead horses mate.

 

Regarding SOGA. Zotac take full responsibility over their products if the retailer you purchased it from goes bust. So not sure if what you say applies? They may not have sold it to me but they took responsibility of it.

 

Thanks!

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  • 3 months later...

Hi,

 

Sorry to bump such an old thread. I just want to know if anyone can shed some new light onto the matter. I'm sure there is a way as suggested several times, however Zotac simply refused to accept SoGA as an excuse and constantly pointed to their own warranty period.

 

Many thanks!

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warranty is nowt to do with it here

 

strange lot!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

SOGA is the contract between yourself and the retailer however, so the manufacturer has no bearing in this contract other than the fact that they offer a 2 years guarantee.

 

Again... how did you pay? If by credit card you could tell the card supplier the retailer has gone bust and the card failed within the warranty period and what you would consider an unreasonably short time and see if they offer any recompense.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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