Severn Trent court threats

[summer30]

As a family we have been struggling to pay our priority bills now for over a year, I pay some off everytime theres anything spare but its rare.

 

Eventually we got british gas to listen and give us a reduced direct debit and they also got us to apply to the british gas energy trust for help with their bills and our water bill

 

Now Severn trent refused to let us pay any less than £9 a week on our water which is £39 a month about, we cant we are only on £90 a week with only some council tax and housing benefit help so we still have to find the rest

 

I asked them to accept £5 a week but they refused and said to pay the £9, I tried but missed the odd week as sometimes we dont even have enough for food.

 

Now they have sent a CCJ threat, we already have a credit history in tatters so wouldn't make much difference, however I have emailed them to say weve applied to the energy trust to have the £171 paid off in full and also would they pleased reconsider the £20 a month as surely its better than nothing.

 

Im getting really stressed with all this , no one listens, no one helps we are trying our best to pay these priority bills but when they simply refuse I just dont know what to do. any advice appreciated.

[dx100uk]

water is NOT a priority bill unlike the other utils

 

they CANNOT cut you off under human rights act.

 

call their bluff.

 

should you wish to proceed to court

i'm sure the judge would take a very dim view of your unhelpful attitude.

 

the only people that make the rules on when/how much we have to pay are YOU the water company.

 

there is NO LAW which says we MUST pay in advance.

 

it is SOLELY your T&C's that dictate this

 

i shall be complaining to OFwat about your unhelpful attitude.

http://www.ofwat.gov.uk/consumerissues/

 

dx

[summer30]

thank you, I always thought it was a priority bill, will definitely make a complaint as well

[rebel11]

Hi summer

 

Write a Formal Letter of Complaint , mark it as such, explain your situation, what you can afford to pay, explain that they will be wasting court time, because a court will only order you to pay what you can afford. If you've got any specific situations aswell hardship make sure you mention them, e.g. like young children.

 

Send it to:-

 

Tony Wray, Chief Executive

Severn Trent Water

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

[summer30]

thank you rebel, Ive just had another letter from ST again stating they refuse to help us and will continue with debt recovery so I think thats the next step, I am disgusted with their attitude they are acting like a back alley DCA not a large utility company.

[summer30]

Also tried calling yesterday, refused to do anything unless I paid a lump that day. They did give me the number for their own trust fund thing when ive asked for a pack from. They really are unhelpful . Complaint going in Monday morning.

[summer30]

more threats, no reply to complaint to Tony Wray as yet just an update

[summer30]

well a hour after writing that, we get somewhere ,the complaint to Tonny Wray worked, thank you Rebel11 again, account now on hold, we think we are getting somewhere.

[NathanT93]

The reason they will not let you pay under £9 a week is because that £9 a week probably doesnt cover any arrears you may have and your current usage. therefore when your next bill is issued you will be in arrears.

[MARTIN3030]

The reason they will not let you pay under £9 a week is because that £9 a week probably doesnt cover any arrears you may have and your current usage. therefore when your next bill is issued you will be in arrears.

 

3 posts in 24 hours all in support of Severn Trent Water.

This is a consumer site in case you have not noticed,and as already advised,if you are looking to be responding to posts in a fashion that suggests you are working for them,then you should seek the permission for it.

[angeldiaz1]

I have the same problem except they have taken me to court... i have seen a debt advisor and stuff but alli got was a 'payment card' which got lost as cards tend to do. Severn trent wouldnt hear of it when i told them. so now i have had baliffs come out etc... Its a pain as im only 23 and only just started living on my own when i was 21, im still learning....they cant keep doing this one missed payment or two and your down the pan... its ridiculous x

[Old Cogger]

complain to the authirities -