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    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
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Policy Cancelled Advise - Octagon Insurance


Rangersw12
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Hi

 

I have been reading the forum and just wondered if anyone can help

 

In October I was involved in accident where a foreign tanker went into the back of me on the M1 , the damage to my car was extensive and the car was written off , the claim hasn't been settled yet but I have managed to get a new car and took out new insurance with Octagon

 

My policy started on the 21/11/2011 and I had to provide proof of no claims within 28 days as standard on the 10/12/11 I received a letter from Octagon advising my policy will be cancelled on the 19/12/11 if they do not receive the documents , I advised them that I have been trying to obtain it from my previous insurance company and it had not yet arrived , I did try and confirm my no claims over the phone but they refused and needed it in writing.

 

after 3 or 4 calls to my previous insurance company I finally got proof of my no claims on the 16/12/11.

 

On the 16/12/11 I rang Octagon to advise I have now received the documentation and that I will be sending it first class post that day , I was told that if it wasn't there by the 19/12/11 I would be given 7 days grace.

 

Today I received a text saying my policy has been cancelled as they had not received the documentation , I immediately rang them to advise I sent the documentation and that I had 7 days grace , I was told that because the person did not write it on the system then it did not stand and that they do not reinstate polices.

 

I paid £200.00 deposit and £81.00 first instalment and have been told I will not be receiving any of that back. The attitude of the staff was disgraceful and they basically said they will not do anything for me and I need to take out a new policy and pay a new deposit ( I cannot afford to do this )

 

I asked to speak to a manger but this request was refused and was told I had to write to a compliance officer who will deal with it in a few weeks I'm lucky.

 

I have done everything in my power to get the documentation to them and I do not believe they have treated me fairly. I'm now uninsured 3 days before Christmas and cant afford to get new insurance with another company

 

Please can anyone give me advise on how I can make a complaint or if anyone has been in this sort of situation before ?

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Hi

 

I have been reading the forum and just wondered if anyone can help

 

In October I was involved in accident where a foreign tanker went into the back of me on the M1 , the damage to my car was extensive and the car was written off , the claim hasn't been settled yet but I have managed to get a new car and took out new insurance with Octagon

 

My policy started on the 21/11/2011 and I had to provide proof of no claims within 28 days as standard on the 10/12/11 I received a letter from Octagon advising my policy will be cancelled on the 19/12/11 if they do not receive the documents , I advised them that I have been trying to obtain it from my previous insurance company and it had not yet arrived , I did try and confirm my no claims over the phone but they refused and needed it in writing.

 

after 3 or 4 calls to my previous insurance company I finally got proof of my no claims on the 16/12/11.

 

On the 16/12/11 I rang Octagon to advise I have now received the documentation and that I will be sending it first class post that day , I was told that if it wasn't there by the 19/12/11 I would be given 7 days grace.

 

Today I received a text saying my policy has been cancelled as they had not received the documentation , I immediately rang them to advise I sent the documentation and that I had 7 days grace , I was told that because the person did not write it on the system then it did not stand and that they do not reinstate polices.

 

I paid £200.00 deposit and £81.00 first instalment and have been told I will not be receiving any of that back. The attitude of the staff was disgraceful and they basically said they will not do anything for me and I need to take out a new policy and pay a new deposit ( I cannot afford to do this )

 

I asked to speak to a manger but this request was refused and was told I had to write to a compliance officer who will deal with it in a few weeks I'm lucky.

 

I have done everything in my power to get the documentation to them and I do not believe they have treated me fairly. I'm now uninsured 3 days before Christmas and cant afford to get new insurance with another company

 

Please can anyone give me advise on how I can make a complaint or if anyone has been in this sort of situation before ?

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I will try and find some help for you.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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How did you pay the deposit and first installment? I wonder if you can do a charge back if you paid either by credit or visa debit card ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Strange, you had two threads for the same purpose. I have merged them for you :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have flagged your thread for site team.. I am sure someone will be able to advise on this.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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What poor treatment, you seem to have done all you can with more than a reasonable amount of effort, the stupid thing is if you took it to the FOS (who would charge the company £500 to investigate your complaint) you would probably win....I know it leaves you in a very difficult situation nut if it was me then I would be writing a strongly worded letter to the company's CEO / MD - Andy Powell looks to be the MD of the group (Europa Insurance Group)....

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What poor treatment, you seem to have done all you can with more than a reasonable amount of effort, the stupid thing is if you took it to the FOS (who would charge the company £500 to investigate your complaint) you would probably win....I know it leaves you in a very difficult situation nut if it was me then I would be writing a strongly worded letter to the company's CEO / MD - Andy Powell looks to be the MD of the group (Europa Insurance Group)....

 

Thanks for the advice

 

I'm going to contact the FOS tomorrow morning and see what they say

 

I have looked for the contact details for Andy Powell but could only find the standard address , will send a letter there and hope for the best.

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Agree with 42man completely, you might want to mention in your Formal Letter of Complaint, mark it as such, that it would cost them more if you take the complaint to the FOS, then if they resolve the matter today, they'll save money and have a happy customer.

I've got chris.[email protected] as the e-mail of the Managing Director.

 

Some tips :- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Octagon Insurance Customer Support

Dear Rangersw12, We are very sorry to read about the experience you have received with Octagon Insurance to date. As we are unable to identify you from your post and would very much like to resolve this situation for you, please could you email us on MSE AT octagoninsurance.com - Your name - Your Policy Number - A contact telephone number - A convenient time to call you Thank you Octagon Insurance

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I can confirm that we have been approached by Octagon Insurance who are keen to help sort the issues.

Access for them to be able to do so,is being enabled.Meantime they have asked us to post this;

 

Dear Rangersw12

 

We are very sorry to read about the experience you have received with

Octagon Insurance to date.

 

As we are unable to identify you from your post and would very much like to

resolve this situation for you, please could you email us on

[email protected]:

- Your name

- Your Policy Number

- A contact telephone number

- A convenient time to call you

 

Thank you

 

Octagon Insurance

 

Please be aware,that we expect Company reps who have been given permission to deal on the site in an official capacity,to follow site rules,and post openly.

We also expect threads to be updated and any progress reported.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 1 month later...
  • 2 weeks later...

hi, i've had exactly the same outcome from taking out my policy in January with this company.

I have sent my NCB from swiftcover twice but actually cancelled my policy on 23rd feb, wrote my letter to notify me on 29th feb and received letter 2nd march. no other correspondence from them at all regarding anything and they keep going on about a new policy with £150 deposit all over again!!!

 

i ihave wrote a basic e-mail to chris hill, mse & customer servives.

i have put my points forward to see where i can get with them

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  • 1 year later...

@wilkesneil2, funnily enough I'm experiencing the same issues as you Did you have any luck with them in the end?.

 

I called them today to no avail - their customer service is very disappointing and they don't seem to empathise with you about such a relatively small matter.

 

Fingers crossed that they will come to some compromise or resolution - though I suspect, given they're already had my initial deposit they don't really care now - they see it as a potential to restart the policy and gain additional revenue.

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@wilkesneil2, funnily enough I'm experiencing the same issues as you Did you have any luck with them in the end?.

 

I called them today to no avail - their customer service is very disappointing and they don't seem to empathise with you about such a relatively small matter.

 

Fingers crossed that they will come to some compromise or resolution - though I suspect, given they're already had my initial deposit they don't really care now - they see it as a potential to restart the policy and gain additional revenue.

 

this thread is more than 18mts old

you need to start a new thread

 

you post will not be seen here

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you want to resolve matters phone this number to register a complaint and they should resolve.

 

01454

 

423233

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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