Update for everyone Everything has now been sorted and I have received a refund for the original insurance I took out. Thank you for everyone's advice on this as it really helped

Thanks for the advice I'm going to contact the FOS tomorrow morning and see what they say I have looked for the contact details for Andy Powell but could only find the standard address , will send a letter there and hope for the best.

Thank you very much

Hi Thanks for the quick reply I used a debit card for both

Hi I have been reading the forum and just wondered if anyone can help In October I was involved in accident where a foreign tanker went into the back of me on the M1 , the damage to my car was extensive and the car was written off , the claim hasn't been settled yet but I have managed to get a new car and took out new insurance with Octagon My policy started on the 21/11/2011 and I had to provide proof of no claims within 28 days as standard on the 10/12/11 I received a letter from Octagon advising my policy will be cancelled on the 19/12/11 if they do not receive the documents , I advised them that I have been trying to obtain it from my previous insurance company and it had not yet arrived , I did try and confirm my no claims over the phone but they refused and needed it in writing. after 3 or 4 calls to my previous insurance company I finally got proof of my no claims on the 16/12/11. On the 16/12/11 I rang Octagon to advise I have now received the documentation and that I will be sending it first class post that day , I was told that if it wasn't there by the 19/12/11 I would be given 7 days grace. Today I received a text saying my policy has been cancelled as they had not received the documentation , I immediately rang them to advise I sent the documentation and that I had 7 days grace , I was told that because the person did not write it on the system then it did not stand and that they do not reinstate polices. I paid £200.00 deposit and £81.00 first instalment and have been told I will not be receiving any of that back. The attitude of the staff was disgraceful and they basically said they will not do anything for me and I need to take out a new policy and pay a new deposit ( I cannot afford to do this ) I asked to speak to a manger but this request was refused and was told I had to write to a compliance officer who will deal with it in a few weeks I'm lucky. I have done everything in my power to get the documentation to them and I do not believe they have treated me fairly. I'm now uninsured 3 days before Christmas and cant afford to get new insurance with another company Please can anyone give me advise on how I can make a complaint or if anyone has been in this sort of situation before ?

Hi I have been reading the forum and just wondered if anyone can help In October I was involved in accident where a foreign tanker went into the back of me on the M1 , the damage to my car was extensive and the car was written off , the claim hasn't been settled yet but I have managed to get a new car and took out new insurance with Octagon My policy started on the 21/11/2011 and I had to provide proof of no claims within 28 days as standard on the 10/12/11 I received a letter from Octagon advising my policy will be cancelled on the 19/12/11 if they do not receive the documents , I advised them that I have been trying to obtain it from my previous insurance company and it had not yet arrived , I did try and confirm my no claims over the phone but they refused and needed it in writing. after 3 or 4 calls to my previous insurance company I finally got proof of my no claims on the 16/12/11. On the 16/12/11 I rang Octagon to advise I have now received the documentation and that I will be sending it first class post that day , I was told that if it wasn't there by the 19/12/11 I would be given 7 days grace. Today I received a text saying my policy has been cancelled as they had not received the documentation , I immediately rang them to advise I sent the documentation and that I had 7 days grace , I was told that because the person did not write it on the system then it did not stand and that they do not reinstate polices. I paid £200.00 deposit and £81.00 first instalment and have been told I will not be receiving any of that back. The attitude of the staff was disgraceful and they basically said they will not do anything for me and I need to take out a new policy and pay a new deposit ( I cannot afford to do this ) I asked to speak to a manger but this request was refused and was told I had to write to a compliance officer who will deal with it in a few weeks I'm lucky. I have done everything in my power to get the documentation to them and I do not believe they have treated me fairly. I'm now uninsured 3 days before Christmas and cant afford to get new insurance with another company Please can anyone give me advise on how I can make a complaint or if anyone has been in this sort of situation before ?