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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cap1 & CCA return


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Would I be right in thinking then that the "if any"would apply to overdrafts?

 

Blodwyn:D

 

This has already been decided, hasn't it?

 

Below is an extract from

 

http://www.lacors.gov.uk/lacors/upload/5883.DOC

 

1.1 What is covered by the s74 determination?

 

A determination under s74(3) was made by the OFT with effect from 1 February 1990. It applies to d-c agreements enabling the debtor to overdraw on a current account, under which the creditor is a ‘bank’ as defined in the Bankers’ Books Evidence Act 1879, provided that certain conditions are satisfied – see Q1.5.

 

A separate determination was made in respect of certain agreements connected with the death of a person.

 

Copies of the determinations may be obtained from the OFT.

 

Agreements covered by a s74(3) determination, and satisfying the relevant conditions, are exempt from most Part V rules including s61(1) on execution. However, the Agreements Regulations will apply to any document embodying such an agreement, and to any term expressed in writing – see Q1.2.

 

1.2 Are all bank overdrafts exempt?

 

The s74 determination in respect of bank overdrafts (see Q1.4) applies subject to the following conditions:

· the creditor must inform the OFT in writing of his general intention to enter into such agreements;

· the debtor must be informed, at or before the time an agreement is concluded, of the following:

o the credit limit (if any)

o the annual rate of interest and any charges applicable, and the conditions under which these may be varied

o the procedure for terminating the agreement;

· the above information must be confirmed in writing.

 

Furthermore, where a debtor overdraws a current account with the tacit agreement of the creditor, and the account remains overdrawn for more than three months, the creditor must inform the debtor in writing not later than seven days after the end of that period of the annual rate of interest and any charges applicable.

 

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Hi all,

 

 

can someone check the following for me

 

Alliance and leicester car loan

 

Has a deferred option, where after 36 months you can pay a lump sum, or carry on paying monthly

 

I believe the APR is incorrect

 

I have used the OFT's dual calc application but I need to check with you folks as well before I start getting excited

 

Loan amount 11,000

35 payments of 240.14

36th Payment (to include final lump) 4,640.14

 

APR given on document: 8.9%

 

I make it 9.1% via Dual Calc, anyone?

 

(if this is correct, is 0.2 enough to make it incorrectly stated and therefore unenforceable??)

 

I haven't checked these figures, but if your calculations are right this is within the allowed tolerance zone;

 

Permissible tolerances in disclosure of the APR

1A. For the purposes of these Regulations, it shall be sufficient compliance with the requirement to show the APR if there is included in the document -

(1) a rate which exceed the APR by not more than one; or

(2) a rate which falls short of the APR by not more than 0.1; or

(3) in a case to which either of paragraphs 2 or 3 below applies, a rate determined in accordance with the paragraph or such of them as apply to that case.".

 

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Errr

 

Car, it falls foul of 2)

 

As it states 8.9 and (by my calcs) its 9.1, so the stated rate "falls short" of the actual by 0.2

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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whats this Information Commissioners Office investigation letter, is it just me who has one? (loans.co.uk) never contacted them so why are they passing my info on and to who??

 

(sorry mods, wrong place, I have the answer now)

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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I have an update on a complaint I made to Trading Standards about an agreement I received with a copy of the current terms and conditions only. I have been told that Reg 7 of the 1983 Regulations demands that every copy shall include the terms as varied.

The letter goes on to say that the contentious point is whether these varied terms must be in addition to the original copy terms. The creditor's view is that the varied terms only have to be supplied and that it has been confirmed to them by external legal advice.

My Trading Standards office are not happy and have asked the OFT to give a view. I have asked for a copy of that view when they get it.

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interesting, I always thought that yes they can show the new terms but must include a statement notifying what changes have been varied from the original.

 

regards,

shane

____________________________________________

All advice is offered freely & without prejudice

 

 

If my post has been useful to you please click the scales

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I give up!

 

Their is not contention, how can they prove the right to vary without the original T and C's

 

OFT and TS are really getting my goat

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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hi people

dont mean to but in but you lot seem to know alot about agreements. on my thread welcome finance is now going through the courts. can you take a quick look at my hp agreement on thread 4. does it have all the correct terms etc, using wilson case. need to update my poc. please reply on my thread

many thanks postggj

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Hi all

 

Got a question that is hindering a couple of my CCA requests,

 

They have not sent me the original T&C. I know it is breach of section 78(1) but what would happen if it went to court.

 

 

Also if you have a CC with a lender and they change to another company ie Accucard-LTSB would the original agreement be OK or would the new lender have to supply a new agreement.

 

Cheers HAK

Cheers HAK

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Hi all

 

Got a question that is hindering a couple of my CCA requests,

 

They have not sent me the original T&C. I know it is breach of section 78(1) but what would happen if it went to court.

 

 

Also if you have a CC with a lender and they change to another company ie Accucard-LTSB would the original agreement be OK or would the new lender have to supply a new agreement.

 

Cheers HAK

Cheers HAK

 

Hi this is just my opinion

Not sending original T&C how would they prove that the original terms and conditions had a clause that would allow them to amend the T&C in future. Or that you had allowed them to pass data for DPA etc.

 

I think this would depend on if they had closed the old account and opened a new account for you I do know that I have had three Credit cards that were sold to MBNA and MBNA produced the original agreement for each (enforceable a different kettle of fish)

 

all the best dpick:)

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I have an update on a complaint I made to Trading Standards about an agreement I received with a copy of the current terms and conditions only. I have been told that Reg 7 of the 1983 Regulations demands that every copy shall include the terms as varied.

The letter goes on to say that the contentious point is whether these varied terms must be in addition to the original copy terms. The creditor's view is that the varied terms only have to be supplied and that it has been confirmed to them by external legal advice.

My Trading Standards office are not happy and have asked the OFT to give a view. I have asked for a copy of that view when they get it.

 

Just read the above post.

 

This is unbelievable and relates to my requests.

 

Surely they cant just supply any terms they decide to print

 

HAK

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Agree - I have been sent t&cs from ten years after the application form was signed which I have ignored.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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section 78 says an agreement and any other document related so in my opinion all the T&C should be produced.

 

The Copy regs 1983 are the worse thing ever and I thing they have not been wrote properly

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Car and PT,

 

when wondering about enforceability, equity and the like Wilson v First County Trust (in particular the case as heard at Court of Appeal, as the House of lords case just re iterates this) is the bigh one to keep in mind

 

Because of a technicality in a incorrectly stated prescribed term, Mrs Wilson's agreement with FCT (Pawnbroker) was deemed unenforceable under S127(3)

 

 

Result:

 

Mrs Wilson put in:

 

BMW Car (pawn security)

£6900 (ordered at the first hearing, following the judge re opening the agreement and reducing interest that was 94.9% by half)

 

Mrs Wilson got out:

 

BMW Car

£5000 (originally loaned by FCT)

£6900 (that she paid following the original hearing)

£662 (Interest on the £6900 paid originally)

 

(FCT also found responsible for costs at Court of Appeal, totalling £662)

 

Now even the most jaded and biased of us can see there is nothing 'fair and equitable' about this, however (for any agreement made prior to April of this year) that (as far as both Court Of Appeal and House of Lords are concerned) is the law of the land

 

If ANY of the prescribed terms are missing or in the slightest way mistated, BIG BANG, game over for the Bank/CCP and Mardi Gras for the claimant

 

As pointed out many times on here TS, OFT, Et Al are the proverbial "chocolate fireguard"

 

Many on here (myself included) have had enough and are taking action personally

 

We will prove cases, and when we do we will ensure higher authoiry is brought to bear on those blatantly failing in there duty to protect the consumer who has neither the time or money needed to vest into taking these people on

 

I myself have spent many a night going through statute, case law and the fantastic contributions of the collective minds here an elsewhere

 

This time will NOT go to waste

 

ncf, thats what I thought, I have read Wilson, and Dimond, they do discuss unjust enrichment but wasnt that in relation to whether s69 interest was included. (I think the judge will decide)

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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Hi all,

 

 

can someone check the following for me

 

Alliance and leicester car loan

 

Has a deferred option, where after 36 months you can pay a lump sum, or carry on paying monthly

 

I believe the APR is incorrect

 

I have used the OFT's dual calc application but I need to check with you folks as well before I start getting excited

 

Loan amount 11,000

35 payments of 240.14

36th Payment (to include final lump) 4,640.14

 

APR given on document: 8.9%

 

I make it 9.1% via Dual Calc, anyone?

 

(if this is correct, is 0.2 enough to make it incorrectly stated and therefore unenforceable??)

Hi

 

I get the APR to be 8.939% which rounds to 8.9% i am afraid.

I use the method dexcribed in the TCC regulations for calculation(IRR) and have double checked. THis is presumming that the first payment is made one montha after the loan was made.

 

THe tollerence for APR's according to the TCC regulations are that figure on the agreement must be accurate to .1% below the actual figure or 1% above.

 

So if the actual fugure was say 10% then 9.9 to 11% would be within tollerence

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi

In addition to the above .

An incorrect APR would not make an agreement automatically unenforceable under 127 as it is not a prescribd term you may be able to use 127(1)(i) but that would depend again on the court,who would asses the level of prejudice caused by the error.

 

Regards

Petr

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi

 

An incorrect APR would not make an agreement automatically unenforceable under 127 as it is not a prescribd term you may be able to use 127(1)(i) but that would depend again on the court,who would asses the level of prejudice caused by the error.

 

Interesting Peter. But what came first-the chicken or the egg? I would have thought that to work out the monthly repayments, the lender would have

had to know what the rate of interest was [the APR]. I accept that in this case the variation was small, but surely were the difference greater, could not an argument be made that as it was the APR figure they were working from, that the monthly figure was wrong, and therefore unenforceable?

In other words, the APR which is not a prescribed was right, which means that the monthly repayments must be wrong, and they are one of the prescribed terms.

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HI L

 

The interest rate is just the interest on the actual credit given and can be expressed as compound or net interst.

 

THe interst rate is not required to work out the APR.

 

The APR is derived from the Total charge for Credit the Total Credit and the repayment intervals.

 

There is no way of deriving the APR from the interest rate unless their are no other credit charges other than interest. or visa versa as you do not know what esle is included within the TCC.

 

You can if you wish convert a mothly inerest rate to APR on a credit card using the formula 1+interest/100(^12)-1, but this is simply because their are usually no other charges for credit other than interest.

If however the payment inervals where not regular or their was a upfront payment or fees involved the figure for APR would be incorect.

 

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Again

I must start reading the whole of posts before i reply.

The regulations require interest to be be quoted as an annual rate the monthly ones quoted on credit card s are not on their own sufficiant to comply.

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi sorry to jump in.

 

CCA'd Barclaycard last week on behalf of my sister (used her name, address etc) today she got a letter from them requesting her signature to authorise release of said documents.

 

I am correct in thinking they are trying it on arent i, they dont need her signature to request a CCA do they, i couldn't find it written anywhere?

 

If so i will write back and tell em to just send it out as it doesn't state anywhere that they need a signature.

 

Sytra

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Hi sorry to jump in.

 

CCA'd Barclaycard last week on behalf of my sister (used her name, address etc) today she got a letter from them requesting her signature to authorise release of said documents.

 

I am correct in thinking they are trying it on arent i, they dont need her signature to request a CCA do they, i couldn't find it written anywhere?

 

If so i will write back and tell em to just send it out as it doesn't state anywhere that they need a signature.

 

Sytra

 

 

You could send a signature similar but markedly different.............wicked I Know:razz: :razz:

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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