Littlewoods

[2862tilly]

Hi Guys

Please can someone give me some advice, as im being hassled by littlewoods and im at my wits end.

 

I am out of work due to an accident, and now my DLA has stopped,

i cant afford to pay what Littlewoods are asking,

i have offered them £30 a month and they refuse to accept it, they say i can pay it, but £12 a month charges will still be added to my account,

and i have refused to do this,

 

they are ringing me up giving me hassle on the phone, im getting no where with them as they wont accept the £30 i am offering,

i told them to refare me to a collection agency, oh we cant do that they said, in the meantime my bill is going higher,

 

im getting letters saying im ignoring them, which isnt true as im speaking to them on the phone when they ring.

There is only my husband working,

i cant work because of my disability,

we cant claim any benefits because my husband works.

 

I just dont know which way to turn with this cataloge,

its no wonder people commit suicide, when people like this wont even let you try to sort things out.

 

I was reading a thread on here yesterday about littlewoods, and they were mentioning CCA,

They were telling a lady to send of for her CCA

 

can anyone please explain this to me,

and tell me what i need to do, as i didnt fully understand

 

Thankyou

[rebel11]

Hi 28

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available.

 

Thread moved to the correct forum.

 

Have a read of 1,2,3,4 and 5 in my signature.

[Conniff]

Your first major error is that you are using the telephone - never ever talk to them on the phone either by you ringing them or them ringing you.

 

Write to them with your proposal and send a cheque (or postal order) for £30. If they return the £30 which is very unlikely, make a not of it as this will all go in your favour when you claim back all these £12 they are charging you. The reason they have decided to rob people of £12 is not because it cost them that much or to recoup loss of interest, it's because the credit card companies have had a ruling that that is all they are allowed to charge, so these firms have decided that sounds like a good amount and we can do it too.

[dx100uk]

its a catalogue debt

 

you are on benefits!!

 

max £1PCM for def.

 

just ignore all the letters/calls

and pay that via internet banking

they'll go no-where near a court

and

as for the DCA's

they have no legal powers to do anything!!

 

and get reclaiming all the late/over charges you have

 

prob clear the debt!!

 

dx

[dadofholly]

Send them a copy of the following letter to stop the telephone calls.

 

http://www.consumeractiongroup.co.uk/forum/content.php?493-Harassment-by-telephone-response-letter

 

If you are on benefits the most you should be paying is £1 per month as a token payment.

[Bazooka Boo]

Ha ha ha another deluded Muppet corporation too rapacious for their own good, As has already been said, you only need to pay £1 a month, there is not a judge in the country who would force you to pay any more for such a pathetic catalogue debt, this is nowhere near a priority, they know it, and hope you don't!

 

So due to their immature response and failure to accept a more than reasonable offer of payment, you can send them a reply if you wish, remarking that "Due to your refusal to accept my offer of £30 a month I have looked again at my situation and I am pleased to offer you £1 a month, I would like to take this opportunity to thank you for your continued rapaciousness and please find enclosed the first payment.

This amount will be paid by me via a method I can control, you do not need to reply with a letter of your acceptance, this is not needed.

 

Much Love"

 

As for all of the charges and l;ate payment fees they have added, they can either all be reclaimed, or you can simply ignore them, just pay what you owe at £1 a month or until your circumstances improve.

[rebel11]

http://www.oft.gov.uk/shared_oft/consumer_leaflets/credit/OFT664Rev.pdf

[Guest Shop Direct Official Company Rep]

Hi 2862Tilly, We're really sorry to hear the problems you are experiencing with us. We have other methods of contact, please go to either Facebook Or Twitter. Both these sites have email addresses you can use to contact us on, and we'll be happy to help! Many Thanks - Lisa - Littlewoods Help Team.

Edited October 26, 2011 by Shop Direct Official Company Rep

[Guest Littlewoods]

Hi 2862tilly, We would really like to help with your situation. If you would like to contact us at via Facebook or Twitter, we'll pass your details over to our Customer Excellence Team to investigate further. Many Thanks - Lisa - Littlewoods Help Team.

[Nishikigoi]

Hi 2862tilly, We would really like to help with your situation. If you would like to contact us at via Facebook or Twitter, we'll pass your details over to our Customer Excellence Team to investigate further. Many Thanks - Lisa - Littlewoods Help Team.

 

Sounds like Tilly has already received all the help required!

 

Though I'm sure it would be interesting to OFT,TS and FOS if you demanded more than £1

[rebel11]

Yep, Littlewoods off to a flying start, getting stuck in:!:

[Nishikigoi]

Yep, Littlewoods off to a flying start, getting stuck in:!:

 

They need a spellchecker, I think it's 'Customer Excrement Team', now they want you as 'Buddies' on Facebook!

[dadofholly]

Hi Guys

Please can someone give me some advice, as im being hassled by littlewoods and im at my wits end.

 

i cant afford to pay what Littlewoods are asking,

i have offered them £30 a month and they refuse to accept it, they say i can pay it, but £12 a month charges will still be added to my account,

and i have refused to do this,

 

they are ringing me up giving me hassle on the phone, im getting no where with them as they wont accept the £30 i am offering,

 

im getting letters saying im ignoring them, which isnt true as im speaking to them on the phone when they ring.

 

i cant work because of my disability,

 

I just dont know which way to turn with this cataloge,

its no wonder people commit suicide, when people like this wont even let you try to sort things out.

 

 

I hope the Littlewoods rep reads the above highlighted sections and understands what their blatant failure to be reasonable does to people. Thank god for cag is all i can say.

 

And as for your collection procedures would advise you to review them - read paragraph 83 of the ruling of Harrison V Link Financial.

 

http://www.bailii.org/ew/cases/EWHC/Mercantile/2011/B3.html

[Bazooka Boo]

All in good time, allow them to get their head round consumer law and CAG, and with a bit of luck help & assistance they will be as good as Lee on the Voda team.

[MARTIN3030]

Hi 2862Tilly, We're really sorry to hear the problems you are experiencing with us. We have other methods of contact, please go to either Facebook Or Twitter. Both these sites have email addresses you can use to contact us on, and we'll be happy to help! Many Thanks - Lisa - Littlewoods Help Team.

 

Welcome to the site.

It is interesting to read all the statistics and accolades in your sig,

There's no denying Littlewoods is a big company with a lot of heritage.

However if you take a few minutes to read our catalog and consumer forums,you will soon see that for many of our members.your group is more famous for far less complimentary things.

Our site embraces customer service reps or media teams who want to look after their customers-but we insist that this is done on our site and not simply to come here and post links to Social networking sites-if our members wanted to take that route...then they would have done that and not come here.

 

So show us your genuine efforts and lets see you dealing pro active.

[2862tilly]

Thankyou where do i get the account details to pay via internet banking, and could you tell me how i reclaim the charges, sorry im so late in replying didnt know anyone had replied

its a catalogue debt

 

you are on benefits!!

 

max £1PCM for def.

 

just ignore all the letters/calls

and pay that via internet banking

they'll go no-where near a court

and

as for the DCA's

they have no legal powers to do anything!!

 

and get reclaiming all the late/over charges you have

 

prob clear the debt!!

 

dx

[2862tilly]

Thankyou to everyone for your comments, im sorry im late in replying, im not to good with computers, and was expecting an email if someone commented, i never recieved one, so thought no one had answered me, and im finding it a little hard to get my head around this site. i will do as everyone has said, i have internet banking but not sure how i add them to it if i havnt got an account number, thankyou to the person for advicing me about the phone calls and i will contact them about this, thaks everyone.

[MARTIN3030]

Hello.

To reclaim the charges you will first need to know how much they total and can go back 6 years.

So if you do not have all your statements,then you need to get copies of them.

This is easily done by sending the fee of £10 and a request under the Data Protection Act.

You can also add 8% interest to the total.

If you know how much they have taken post here with the date of the earliest charge and we can tell you.

We can also give you the addresses to send it to.

DX suggested paying them online direct to their account.

Of course to enable you to do this,you do need their account details.

[MARTIN3030]

Just also to advise,if you have any other open or closed catalog accounts from the last 6 years where they took charges then you can also claim those back too.

[dx100uk]

as for the account details for internet banking

that will be on the back of any cat a/c statements

 

dx

[2862tilly]

Thankyou so much, i havnt got time today, but first thing tomorrow i will get my statements out and have a look, i will let you know, thankyou, this time i got an email

[MARTIN3030]

Good-keeping a paper trail is important.

[2862tilly]

Hi Martin. I have checked my statements and the earliest charge is for £12 taken on the 14th of July 2008 Total charges to date are £132 the last 2 times they have taken £24 charges not 12, please can you tell me what i now need to do, and how i word it thankyou.

[dx100uk]

have a look in my sig for charges reclaim info

[2862tilly]

Hello thankyou for helping me, what is your sig i dont know what that is