Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • Brizoh71
      Lowell breach of GDPR?

      By Brizoh71 · Posted

      Lowell has recently bought over one of my old debts and in chasing me for payment have sent details of the debt to my ex-wife via email. Let me first start by saying i do owe the debt and I don't dispute it; whether it is unenforceable I don't know and this post/thread isn't to find that out. Lowell bought this debt earlier in the year for an account I ran between 2021 and this year before falling behind with payments and the debt eventually being sold off despite my attempts to deal with the original creditor. Lowell have sent me ONE letter in respect of the debt before reaching out via email to my ex-wife, giving information about the original creditor and the amount owed. I'm very concerned that Lowell have adopted this approach as I thought contacting a friend or relative about a debt was outlawed by FCA, but to find they have done this has left me shocked and a little embarrassed. I'm also concerned that they have potentially breached GDPR by sharing details with a third party without my consent. While there's little personal data given aside from the creditor and amount, I am mentioned by first initial and surname in the email sent to my ex-wife. I've never used this email account, have never had access to it and it has no connection to the original creditor so I have no idea why Lowell would use it to try to reach me. I've made a complaint to Lowell both about the communication being sent to a third party and potential GDPR breach, but should I be doing anything else?
    • dx100uk
      JCI/? Claimform - old OVO dual fuel debt

      By dx100uk · Posted

      thread title updated. so a sold debt. who are the solicitors? TM legal? why didn't ovo do this themselves as they do but chose to sell the debt on for 10p=£1? funny debt you state you reived a letter of claim, why did you not reply too it.? also is there is no indication of the date this bill comes from on the claimform? how do you know its from 2022? what other previous paperwork have you received? please scan page 1 of the claimform and bothsides of ALL previous letters upto one mass pdf read upload carefully. .................. pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • honeybee13
      Booking.com host cancelled our accommodation - how to get a refund

      By honeybee13 · Posted

      Thank you again. I'm hoping it will come out in the wash and will endeavour to check my online account. I'm a bit unsettled by not hearing from Booking.com but the host is sounding helpful at the moment. HB
    • FTMDave
      Booking.com host cancelled our accommodation - how to get a refund

      By FTMDave · Posted

      I've just remembered that a friend of mine had bookings cancelled on Booking.com about a month ago - and the good news is that all worked out in the wash. I'm at work now but will scribble properly in a couple of hours with the full tale.
    • honeybee13
      Booking.com host cancelled our accommodation - how to get a refund

      By honeybee13 · Posted

      Thank you Dave. I've had nothing from Booking.com, just a message via the site from the host. I know I need to check my bank account, just trying to resolve some technical issues. HB  

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Ingeus

Raven1

By Raven1
in Benefits and HMRC

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2496 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 6.5k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

antone

antone

Posted
Posted
Who's Emma Harrison by the way? Seen the name on here a few times

 

She's the big cheese (or was) at A4e, one of the WP providers.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Link to post
Share on other sites
RebeccaPidgeon

RebeccaPidgeon

Posted
Posted
What is NLP?

An acute form of Cargo Cult Science... another example is Cognitive Behavioural Therapy. Although someone reported that A4E mandated conscripts to attend NLP, delivered by "NLP Practitioners", I am not sure whether i) the baloneous technique is more widely used within other W2W pimps, and ii) whether tutors have been reported for attempting to practice medicine without possessing a license.

 

In respect to the Flexible New Deal, it was common practice for agencies to recruit tutors to deliver "Employability Training" within the Welfare To Work Sector (such as A4E and Working Links) where candidates need not have been qualified teachers, and needed to possess no teaching qualifications.

Link to post
Share on other sites
Chester6

Chester6

Posted
Posted
An acute form of Cargo Cult Science... another example is Cognitive Behavioural Therapy. Although someone reported that A4E mandated conscripts to attend NLP, delivered by "NLP Practitioners", I am not sure whether i) the baloneous technique is more widely used within other W2W pimps, and ii) whether tutors have been reported for attempting to practice medicine without possessing a license.

 

In respect to the Flexible New Deal, it was common practice for agencies to recruit tutors to deliver "Employability Training" within the Welfare To Work Sector (such as A4E and Working Links) where candidates need not have been qualified teachers, and needed to possess no teaching qualifications.

They still use the approach at Ingeus where I am

I don't want to name names but I found literature which sounds like the approach described in the wiki link

Link to post
Share on other sites
estellyn

estellyn

Posted
Posted
An acute form of Cargo Cult Science... another example is Cognitive Behavioural Therapy. Although someone reported that A4E mandated conscripts to attend NLP, delivered by "NLP Practitioners", I am not sure whether i) the baloneous technique is more widely used within other W2W pimps, and ii) whether tutors have been reported for attempting to practice medicine without possessing a license.

 

In respect to the Flexible New Deal, it was common practice for agencies to recruit tutors to deliver "Employability Training" within the Welfare To Work Sector (such as A4E and Working Links) where candidates need not have been qualified teachers, and needed to possess no teaching qualifications.

 

CBT has its uses and can be effective for certain disorders. Too much stock is put in it by some practitioners, who suggest it as the solution to everything including world peace. But it has a place as a psychological therapy.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites
G4C389

G4C389

Posted
Posted

If its the job of the contact centre staff to contact you to see how your getting on (cough cough) who's job is it to contact your employer? Sorry just a question, I asked my manager about it before I withdrawn consent and he said it was the JC, and he a had quite a few phone calls off them, is it you old advisor who contacts them or is it someone higher up in that branch?

Link to post
Share on other sites
Masso

Masso

Posted
Posted

Hi everyone,

 

As you all know my temporary vacancy ended at Royal Mail...

 

Back at Ingeus today for my first appointment, My Advisor seemed OK with me considering i withdrew consent the day the temp position started. He asked how the job went, and when it ended etc. He asked for my job search, he never normally asks for this...

 

He left me to print off the evidence and said he would discuss matters further in 20 minutes or so...I guessed it would be something to do with withdrawing consent? Nope! He asked me to attend next week to complete 3 hours of cold calling, why waste time asking me to complete these tasks? I've withdrawn consent!!!...

 

I said i disagree with cold calling, due to being told to F off in the past. I said I'd be quiet happy to pop around town with my CV to pubs etc. He said that's fine with him, but he wants me to do cold calling next week!

 

As i was collecting my travel i noticed my previous Advisor walk over to my new Advisor and say...

 

"So, what have you done with Richard?"

 

I heard my Advisor say 3 hours of cold calling next week. My previous Advsior grinned and looked at me whilst rubbing his hands together. I believe this was a set up, a kind of get your own back approach...

 

Then my previous Advisor attended to a client and looked over at me...

 

He patronizingly waved his hand to me and smiled....

 

WHY WOULD INGEUS WASTE THEIR TIME WITH ME WHEN I'VE WITHDRAWN CONSENT? I believe this is a set up, My previous Advisor checks this website so knows what i put. I still think he's a little upset at me and wants revenge...

Link to post
Share on other sites
G4C389

G4C389

Posted
Posted
Hi everyone,

 

As you all know my temporary vacancy ended at Royal Mail...

 

Back at Ingeus today for my first appointment, My Advisor seemed OK with me considering i withdrew consent the day the temp position started. He asked how the job went, and when it ended etc. He asked for my job search, he never normally asks for this...

 

He left me to print off the evidence and said he would discuss matters further in 20 minutes or so...I guessed it would be something to do with withdrawing consent? Nope! He asked me to attend next week to complete 3 hours of cold calling, why waste time asking me to complete these tasks? I've withdrawn consent!!!...

 

I said i disagree with cold calling, due to being told to F off in the past. I said I'd be quiet happy to pop around town with my CV to pubs etc. He said that's fine with him, but he wants me to do cold calling next week!

 

As i was collecting my travel i noticed my previous Advisor walk over to my new Advisor and say...

 

"So, what have you done with Richard?"

 

I heard my Advisor say 3 hours of cold calling next week. My previous Advsior grinned and looked at me whilst rubbing his hands together. I believe this was a set up, a kind of get your own back approach...

 

Then my previous Advisor attended to a client and looked over at me...

 

He patronizingly waved his hand to me and smiled....

 

WHY WOULD INGEUS WASTE THEIR TIME WITH ME WHEN I'VE WITHDRAWN CONSENT? I believe this is a set up, My previous Advisor checks this website so knows what i put. I still think he's a little upset at me and wants revenge...

 

What good is 3 hours of cold calling? If it a set up then they are evil ********, It migh be an incentive they do. I withdrawn consent 6 months after leaving ingeus for this job, would my old advisor know about this?

Link to post
Share on other sites
Bakatcha

Bakatcha

Posted
Posted

Just an idle thought: Cold calling implies access to a telephone. I wonder what the most expensive number you could contact is? Wouldn't it be a shame for instance if you phoned the speaking clock in say Tokyo then went for a pee and a cup of coffee? Wonder what the phone number is?

Link to post
Share on other sites
Masso

Masso

Posted
Posted
What good is 3 hours of cold calling? If it a set up then they are evil ********, It migh be an incentive they do. I withdrawn consent 6 months after leaving ingeus for this job, would my old advisor know about this?

 

This website is monitored by Ingeus. I was caught out by posting an email from my Advisor, I couldn't exactly deny it!...

 

3 hours of cold calling...

 

My Advisors exact words...

 

"When you cold call don't take no for an answer, Make sure you push and push and sell yourself!"

Link to post
Share on other sites
Masso

Masso

Posted
Posted
Just an idle thought: Cold calling implies access to a telephone. I wonder what the most expensive number you could contact is? Wouldn't it be a shame for instance if you phoned the speaking clock in say Tokyo then went for a pee and a cup of coffee? Wonder what the phone number is?

 

Only "time" will tell! lol

Link to post
Share on other sites
osdset

osdset

Posted
Posted
What good is 3 hours of cold calling? If it a set up then they are evil ********, It migh be an incentive they do. I withdrawn consent 6 months after leaving ingeus for this job, would my old advisor know about this?

 

"Hello, I was wondering if your company has any"................"NO", phone goes down.

 

(New strategy)," Hello, can I speak to someone in personnel?"

" Personnel?"

" Err yes "

"I'm awfully sorry but it's now human resources, shall I put you through to.....?"

" Oh that's ever so kind of you", " yes, we aim to please, who exactly did you want to speak to in the HM department?"

"Err I dunno, whoever has the job vacancies" " Ok sir/madam I'll just put you on hold"............................................................................................................................................................................................................................................................................................................................................

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites
Masso

Masso

Posted
Posted

"Hello, I was wondering if you may have any job vacancies?"

 

........"No, sorry, we do all our recruiting online/application forms"

 

"Well, I have 10 years Bar experience, fully trained and I have a personal licence"

 

........"We've already told you we're not after anyone!!! And if we were then our recruitment is by application only"

 

MY ADVISOR WANTS ME TO PUSH!....

 

"I'm the right person for the job though, I will do a work trial and show you what I can do!"

 

......"How many times do i have to tell you! We don't require anymore staff"

 

PHONE HANGS UP!!!!!!

Link to post
Share on other sites
G4C389

G4C389

Posted
Posted
This website is monitored by Ingeus. I was caught out by posting an email from my Advisor, I couldn't exactly deny it!...

 

3 hours of cold calling...

 

My Advisors exact words...

 

"When you cold call don't take no for an answer, Make sure you push and push and sell yourself!"

 

I did cold calling for 1 day ages ago and left and never went back, whilst at ingeus I had interviews which turned out to be cold calling and walked out, I told my advisor about them and she had no problem with me not wanting to do it, I didn't even apply for it, they seen my CV on jobsite and called me, as I said my advisor didnt push me to do it, I think the advisor that's pushing you to do it is a ****, and unless he's good reason to put you on it he's stitching you up

Link to post
Share on other sites
Masso

Masso

Posted
Posted (edited)

Yep, why would Ingeus waste their time on me when I've withdrawn consent?...

 

To try and annoy me i suppose! One thing that would annoy them is if i actually got a job offer from a cold call, they couldn't claim outcome payments as I've withdrawn consent! hahahaha

 

*update*

 

I've just read my job seekers agreement and it says...

 

*Write to at least 3 employers a week

 

*Phone at least 0 employers a week

*Visit at least 10 employers a week

 

*Search direct.gov 7 times a week

 

*Ask family and friends

 

*Look in local newspapers

 

So, if my agreement says phone 0 employers, then i don't need to cold call???

Edited by Masso
Link to post
Share on other sites
RebeccaPidgeon

RebeccaPidgeon

Posted
Posted
Yep, why would Ingeus waste their time on me when I've withdrawn consent?...

 

To try and annoy me i suppose! One thing that would annoy them is if i actually got a job offer from a cold call, they couldn't claim outcome payments as I've withdrawn consent! hahahaha

 

*update*

 

I've just read my job seekers agreement and it says...

 

*Write to at least 3 employers a week

 

*Phone at least 0 employers a week

*Visit at least 10 employers a week

 

*Search direct.gov 7 times a week

 

*Ask family and friends

 

*Look in local newspapers

 

So, if my agreement says phone 0 employers, then i don't need to cold call???

Your only commitment is to the Job Seekers Agreement... and, if in within a job search session, you apply for specific jobs, then that will satisfy the Job Seekers Agreement and also the plebs.

 

What does the Mandation Letter say ?

Link to post
Share on other sites
flumps1976

flumps1976

Posted
Posted

Help with travel costs is discretionary so they are not obliged to pay anything, also the help is only usually considered if there is a job offer at the end of the training and in JCP the help has to be claimed for in advance with all information provided to show a genuine need for the assistance so I assume it is the same when you are with a provider at work program.

Most providers claim they don't have funds to support these applications and will usually advise customers to ask at the JCP for help which angers a lot whe they are advised to go back to their providers as it is their responsibility to consider if tere is any assistance available

Link to post
Share on other sites
Masso

Masso

Posted
Posted (edited)

@rebeccapidgeon...

 

The letter is the standard one with appointment time etc.

 

On the back it says...

your activities for your next appointment are:

Client to come in and call through list of Bars to sell personal licence and self to them.

 

Funny thing is, Ingeus refused to help me with my personal licence back in March. Now my Advisor won't shut up about it...

Edited by Masso
Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...