Ingeus

[stikky62]

My WP provider told me that's not her job.

 

Ah well you see, we got told they had special teams out working with employers and had access to job vacancies not available anywhere else. We had this 'inspirational' speech giving great examples of people who had joined WP and through them had found work the very next day.

Hell, I believe all that crap ;-)

[G4C389]

How come they send you on 18 week appointments to a sub contractor when they are hell bent on making money for themselves?

Edited December 17, 2012 by G4C389

[Chester6]

Ah well you see, we got told they had special teams out working with employers and had access to job vacancies not available anywhere else. We had this 'inspirational' speech giving great examples of people who had joined WP and through them had found work the very next day.

Hell, I believe all that crap ;-)

 

So did I

They way they spoke made it sound like they had a dedicated team on it every minute of the working day

Reality is - they can't even get you employed at Burger King

[gis_a_job]

when i was on the W.P one of the secretly sourced jobs were 100 positions at the Nissan car plant. which was so hush hush that only ingeus,the J.C.P, local news papers/t.v, adverts on local transport for an open day and a piece on newsnight knew about it.

 

special teams out working with employers = google+indeed

[Masso]

How come they send you on 18 week appointments to a sub contractor when they are hell bent on making money for themselves?

 

I was sent to a company called "Sencia" which are part of the ESG group, they have links with Ingeus. I assume Ingeus would still get a cut even if someone got a job whilst with Sencia.

 

From what I've been told, only awkward clients and those who are difficult to find work for get sent to a subbie...

[G4C389]

I was sent to a company called "Sencia" which are part of the ESG group, they have links with Ingeus. I assume Ingeus would still get a cut even if someone got a job whilst with Sencia.

 

From what I've been told, only awkward clients and those who are difficult to find work for get sent to a subbie...

 

I always applied for my jobs and told my advisor about everyone of them, although prior to getting sent on this 18 week thing I called up sick to 2 appointments in a row, even though I wasn't, was that probably why? And I'd been attending ingeus for 6 months when sent on it,and it was a company called 'jet' I already attended there and e-mailed my advisor to ask could i be referred elsewhere, she referred me back to her at ingeus for weekly appointments with interview practice, advanced interview teqnuques etc, and that was the main area I was struggling in. And to top it off I expected to get a change of advisor and she kept me with her to my disappointment

Edited December 17, 2012 by G4C389

[jasta11]

I was sent to a company called "Sencia" which are part of the ESG group, they have links with Ingeus. I assume Ingeus would still get a cut even if someone got a job whilst with Sencia.

 

From what I've been told, only awkward clients and those who are difficult to find work for get sent to a subbie...

 

I'm sure there will be some advantage to Ingeus to sub out their clients - whether financial or just so they can say 'Well, he got extra qualifications from going there so we're being seen to be doing good for him'. Usual rubbish! It may be just a way to get you out of the way for a few weeks while the concentrate on other clients. I'm certainly glad they did it for me, as I mentioned previously the place I went - Learn Direct - was very pleasant indeed, even if the qualifications I got were extremely basic and no real use to me, being already very experienced. Not their fault of course, as they have to try and cater for all levels.

 

While I was there I asked a few questions and was told that they only got £100 per person for the 18 weeks..my travelling expenses would come to more than that so they're not making anything. No idea what Ingeus are getting though (or from whom).

 

It really is important to know the rules when dealing with an awkward WP. My advisor once tried to make a verbal appointment for me and was most put out when I quoted their contract with the DWP which clearly stated that all mandatory appointments MUST be made in writing and either handed or posted to the client. I even offered to mention it to her manager, as I'm such a nice guy, but she quickly printed me off a proper appointment letter . Never accept anything verbally - get it in writing and signed.

[Bakatcha]

I'm sure there will be some advantage to Ingeus to sub out their clients - whether financial or just so they can say 'Well, he got extra qualifications from going there so we're being seen to be doing good for him'. Usual rubbish! It may be just a way to get you out of the way for a few weeks while the concentrate on other clients. I'm certainly glad they did it for me, as I mentioned previously the place I went - Learn Direct - was very pleasant indeed, even if the qualifications I got were extremely basic and no real use to me, being already very experienced. Not their fault of course, as they have to try and cater for all levels.

 

While I was there I asked a few questions and was told that they only got £100 per person for the 18 weeks..my travelling expenses would come to more than that so they're not making anything. No idea what Ingeus are getting though (or from whom).

 

It really is important to know the rules when dealing with an awkward WP. My advisor once tried to make a verbal appointment for me and was most put out when I quoted their contract with the DWP which clearly stated that all mandatory appointments MUST be made in writing and either handed or posted to the client. I even offered to mention it to her manager, as I'm such a nice guy, but she quickly printed me off a proper appointment letter . Never accept anything verbally - get it in writing and signed.

Some time ago there was a post on the pimp site - Indus Delta. It was from an ex pimp employee and told how she was responsible for keeping track of the money between the pimp and Learn Direct. The going pimp rate for a completed basic literacy and numeracy course was £1300!! That's just the pimp slice of the action so you'd have to allow for the fact that Learn Direct would earn on top of that. Very Lucrative and all funded by ESF money.

Even I would be nice to you for that sort of money!

[joeski]

i missed a call from ingeus this morning, i called them back and they said they will call me back this afternoon at some point..could it be possible i'll have an appointment with them tommorow or are they just booking for the new year? :/

[Masso]

When i was with the sub-contractor i found out that they get £40-£50 per course, per client! This soon adds up when a course is only 2-3 hours long, and 8-10 clients participate in a "mornings education" ...

 

I did 6 courses whilst i was with Sencia, so the money soon mounts up! I don't know the true figures but I'm guessing £200-£300 for the courses i completed etc.

 

Easy money hey!!!!

[RebeccaPidgeon]

When i was with the sub-contractor i found out that they get £40-£50 per course, per client! This soon adds up when a course is only 2-3 hours long, and 8-10 clients participate in a "mornings education" ...

 

I did 6 courses whilst i was with Sencia, so the money soon mounts up! I don't know the true figures but I'm guessing £200-£300 for the courses i completed etc.

 

Easy money hey!!!!

If you already possess the skills and qualifications which would allow you to do the type of job that the course delved into, then if any party made money because you were present, then there may be a case of fraud.

[G4C389]

Do advisors take abuse of certain clients? I was there 1 time and a old fella said to an advisor who was trying to help him 'kiss my **s', and the advisor didnt even kick off at him, I personally would of, that's a step too far.

[G4C389]

I wonder how many advisors have been disciplined for being unfair, rude or laughing because they sanctioned someone?

I treat people with the respect they deserve, do unto those as they do unto you

 

Yes that's a good point, but I met that advisor a few times and she was alright, it crossed my mind at the time to think what someone like that doing a job like this for?

[Nystagmite]

Do advisors take abuse of certain clients? I was there 1 time and a old fella said to an advisor who was trying to help him 'kiss my **s', and the advisor didnt even kick off at him, I personally would of, that's a step too far.

 

I guess the problem is, they have to be professional at all times. Even when clients are kicking off.

[G4C389]

I guess the problem is, they have to be professional at all times. Even when clients are kicking off.

 

I was doing a job search on a computer 1 time and my advisor was say down with another client, the client said something which I didn't hear, then my advisor went 'ehh watch the attitude', I didn't know what he said th her for that reaction so I can't really give an opinion on that

[G4C389]

I guess the problem is, they have to be professional at all times. Even when clients are kicking off.

 

I was doing a job search on a computer 1 time and my advisor was say down with another client, the client said something which I didn't hear, then my advisor went 'ehh watch the attitude', I didn't know what he said to her for that reaction so I can't really give an opinion on it, I found it difficult to believe as she doesn't look the type to react like that, but then again I think that job could turn even the nicest of people touchy

[flumps1976]

tbh the comment made by the old feela was pretty damn tame to what has been said to me at work previously!

In answer to the question no members of staff are required to sit there and be subjected to physical or verbal abuse. There is supposed to be zero tolerance on unacceptable behaviour, however as a loto people accept that foul and abusive language is now part of everyday speak a lot is overlooked.

If I ever spoke like that in retaliation in the office I would be sacked on the spot I expect however I was once approached on a weekend when out with my two young children verbal abused and at that point had to stop my husband from belting the "man" but I simply said to my husband to take our children away as I wanted to deal with it myself, I then left the "man" without any doubt of what I thought of the unacceptable behaviour in public and in front of my children too. I cannot believe that I stopped my self from swearing back at him but I reported it to the management on the Monday morning and when he next came in to sign he was asked to see thae office manager who informed him that it wasunacceptable to approach me in that manner out of work hours and that if it happened gain he would be reported to the police.

I don't put up with it at work and I will ask the person to watch their language if ot continues then I either terminate the teleohone call or get and leave the desk, I am not paid to be abused.

[caledfwlch]

When working for the DWP and a particular job with Leeds City Council, we gained quite a collection of threats. I have been threatened with:

Being set on fire, stabbed, shot, beaten, and I was threatened with being personally sued more times than I can even recall.

[Nystagmite]

That's disgusting.

[estellyn]

Yep, working as a benefit adviser, I got a telephone death threat from an employer who was upset that I'd advised one of his staff members about the fact he was holding back half her maternity pay (and claiming the full amount from HMRC, so making a profit), and that her and the other staff were not being paid minimum wage - and told her to report him to HMRC.

 

Never had too many problems working at DWP. A few people swearing down the phone, but they soon calmed down when I explained that I couldn't sort out the claim until they answered the questions, and I warned I would put the phone down when they swore at me.

[flumps1976]

I have been verbally abused more times than I can remember, I have been held at knife point, received a bomb threat for te office, been told that someone would put a bomb under my car (didn't even drive then so would have had a job), spat at (which personally is one of the worst things that anyone could do), slapped, had my keyboard launched at me, had my phone thrown at me, pens, claim forms, kids toys (the plastic rattle really friggin hurt too), and had a portable cd case bounce of my head.

Acceptable behaviour?

 

Why do I put up with this behaviour? because every now and again I come across 1 person who is in absolute genuine need of honest help and if I can do that then sod the neanderthals who think the above is acceptable behaviour just because I happen to sit behind a desk at JCP. I honestly wonder sometime how many people would do my job for less that £15k a year?

[RaeUK]

Crikey, people. I wouldn't dream of behaving like that to anyone. Quite shocking. I appreciate it's a bit off-topic, but in the four years I've been claiming ESA the DWP have been nothing but extremely helpful and understanding.

[Nystagmite]

Crikey. I've had issues with WP and had to speak to JCP staff. (the last issue was to do with JCP apparently giving WP wrong information) They have always been so helpful.

[estellyn]

I have been verbally abused more times than I can remember, I have been held at knife point, received a bomb threat for te office, been told that someone would put a bomb under my car (didn't even drive then so would have had a job), spat at (which personally is one of the worst things that anyone could do), slapped, had my keyboard launched at me, had my phone thrown at me, pens, claim forms, kids toys (the plastic rattle really friggin hurt too), and had a portable cd case bounce of my head.

Acceptable behaviour?

 

Why do I put up with this behaviour? because every now and again I come across 1 person who is in absolute genuine need of honest help and if I can do that then sod the neanderthals who think the above is acceptable behaviour just because I happen to sit behind a desk at JCP. I honestly wonder sometime how many people would do my job for less that £15k a year?

 

Yep, the front of house staff always got worse treatment than we did, being mainly phone contact only - but maybe 15 years ago people were also more polite - not sure.

[Nystagmite]

I expect that when people get unfairly sanctioned or treated badly then your going to get a backlash.

If you cant handle it just get a different job.

 

How rude. It's not Flumps fault that someone has been sanctioned. I am also sure that Flumps treats people with respect and rightfully expects the same in return.