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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OneCall Car Insurance - tried to cancel within 14 days - what a Shambles!!


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Hi there,

I have a quick question regarding buying insurance online.

I took a policy out a few days prior to my existing cover ending with oncecall insurance.

 

I was a bit panicky at the time and took the cover out, paid deposit of about £25 and that was that.

 

I then decided to do what I should have done and read some reviews on the company. Oh dear I couldn't have picked a worse company if I tried.

 

So I emailed them to cancel the polcy, and from there this is how things went over the last few days...

 

 

  • Took the policy out, wasnt impressed with the documents (electronic format of the actual car insurance document was illegible, terms were dodgy)
  • Phoned to cancel it a few days ago within the 14 day cooling off period.
  • Email a few days later from them confirming cancellation.
  • I queired the deposit refund then got another email 2 days later saying I had to call them to discuss the refund.
  • Phoned them just now 3 times (first was wrong department, second cut me off) telling me they didn't need to refund it as the distance selling regs are there for consumers and insurers.
  • they also said that their terms wouldn't normally alllow for the refund (even though cover hadn't even started).

So I mentioned mentioned Trading Standards and the DSR. They then put me on hold and as a gesture of good will would refund me. SHAMBLES!

 

Anyway, my question would be do they have to issue me the refund without asking me why I cancelled in the first place?

 

Cheers,

Paul.

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FSA rules allow Insurers to charge a cancellation admin fee, even if cover had not started.

 

This is the FSA info on this. FSA link

We could do with some help from you.

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Thanks for the reply.

I spoke with them on the phone about getting my refund and they said out of a gesture of good will they would process the money back into my account, this was Wednesday.

This morning I have just taken delivery of a letter from them and cannot believe the audacity of this company.

See the letter here

 

Just to refresh your memories, here is the "document timeline" since I got in touch with them;

 

May 23rd: Applied for the insurance, paid deposit, policy documents emailed to me by onecall direct - Documents stated they needed me to send proof of NCB (fine) and color copy of my drivers licence (weird)

May 24th: Deposit taken from my account totalling £25.08

May 26th: Applied for policy cancellation online (they won't do it over phone), received email confirming cancellation request, 48 hours to process - no further action required from me, no mention of deposit refund

June 1st: Phone conversation as per my first post

June 4th: Received the letter as above,

 

What on earth is going on here? They say one thing on the phone then send a letter out with;

a) stating the wrong monies owed

b)request the return of the certificate which is in electronic format anyway

c)have completely gone against what they stated they would do in the first place...

 

Any responses greatly appreciated,

Thanks

Paul.

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Cancellation letter (dated 31st May 2011) was done before they agreed to waive the fee and is probably a generic letter, so will ask for things which are not relevant e.g return of cert which would be the case if they sent it by post.

 

So ignore it. You may or may not get another letter. As this company are a bit of a shambles, you probably won't here anything again, even to confirm your phone call.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thanks unclebulgaria,

I had in the back of my mind that this might be the case but was worried due to all the mishaps since getting in touch with them in the first place.

I will hold off until wed-thu next week to see if they refund my money and take it from there,

Either way I will let you all know the outcome!

Cheers,

Paul.

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Yes, Im with these too and things are a little deceptive!

I thought I was contacting an insurance company directly but now not so sure. I did get my schedule and policy through the post, but at the top of the schedule it clearly states, BROKER NAME - One Call Insurance.

So are they brokers or an Insurance firm?

 

Anyway, had to use the policy to replace a busted windscreen of which the cost is £500+. On my policy it clearly states the excess to be £150 but after phoning them to clarify ( and, thanks to CAG, offering only the basics of any info - ie let them do the running) they have the excess at £100!

So Im saying sod-all else and Auto-Glass coming tomorrow.:-D

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One Call are brokers, who sell Insurance under a delegated authority of a panel of Insurers they use. But according to various posts seen online, they appear to be a shambles.

 

Some of the online brokers appear to have taken on too much business, for which they don't have the necessary customer service staff, to make sure that everything is done properly. By keeping staff costs down, they can discount the premiums that they offer, in order to take on loads of business, but then don't have the staff to provide effective admin. One call would not be alone in this, if this is true of them.

 

The other issue that people find with these companies, are the very high charges for making any policy changes or cancelling mid-term.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 2 months later...

Just got cancer & 7 days car less, with no progress

Carless with careless 1Call Insurance

 

One Call Direct (1call) only provide a courtesy car after they have decided how bad the cars damage is.

 

How long they take to do that is awful.

 

It's been 7 days so far and today their computer does not show any progress and said they do not care one way or the other, that it is taking this long.

 

They will not pay for a hire car and any costs will be ours, if the car is not a right-off. It is our gamble and we are trying to save all we can for her cancer care.

 

My mother-in-law is trapped at home, just when she should be living her life to the full. And with no local relatives, she will need to take several buses to get to a Cancer treatment on Monday.

 

The call center lady 'Lucy' was officious and nice, but did not show any feelings, as did her line manager. When she phoned him.

 

There are no decision makers or senior staff at the call center, as it is the weekend. Bad when insurance is paid for 7 days a week!

 

The policy of leaving customers car less while they mess around making decisions is bad, but their response when it drags on is deplorable. Especially in such circumstances.

 

Consider those that offer to be with you in 30 mins, before one that leaves you with nothing for a week.

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  • 5 months later...

I dont know where to start with this but to cut a long story short,

'one call insurance' is nothing but hassle.

 

You have to wait ages on hold, and when you make a complaint its simply ignored.

I have been waiting for a call-back from the manager for seven days.

 

My direct debits have left my account on the wrong days and I have had two £15 charges added to my policy for non payment which are not true.

I am fed up with the hassle of calling these people who lack customer service.

 

I can't cancel my policy because of the twelve month contract so im simply forced to stay with a company im unhappy with.

They seem to be an inexperienced company who take your money and give nothing in return.

The office of fair trading will soon be recieving a letter from me!

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Well well well, sfter happily joining in the One Call slatings,

Ive just got what I consider to be a very good deal from them.

 

I called them to tell them not to renew my policy as they wanted a further £70 this year and I had found a quote £10 cheaper than the last policy.

they asked me if I wanted to take the option of a 3-year deal (which I can opt out of anytime incurring only the usual fees) and in return, my monthly payment will be fixed for the 3 years.

 

Im now paying £36.xx each month for Fully Comp insurance on a 2007 Land Rover Freelander 2

- complete with windscreen and Breakdown Cover. Courtesy Car, Legal Fees etc.

 

Must say that in these times that does seem to be a bloody good deal!!!

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  • 2 years later...

One call rip off.

In 30 years driving I have never dealt with a worst company;

 

I decided to change my car I was paying monthly ,

I rang them told one call rip off my new details they said I had £138.40 to pay for changing over insurance to my new car for the last 3 months of policy

I said I will pay full amount on debit card now which I did thinking that was it for 3 months,

How wrong was I knowing I had paid in full I cancelled the direct debit,

 

Wrong again

I checked my bank account online to find one call rip off had taken £44 from my account without my knowledge;

I then rang them up got through after 40 minutes

I asked why they had taken the £44 to be told I had not paid in full but there was another three payments of £14 to come from my account and as I had cancelled direct debit they were charging me £25 fee on top of the next 3 payments taken from my debit card.

 

They wont be able to I have cancelled my card;

When I tried to explain they just rang off they rang off another twice.

 

The £44 they have taken without my knowledge is more than my last 3 payments they now say I owe.

I have contacted my bank and they have said wait until the money has gone from my account ring them back and they should be able to get it back for me

 

They deffinately told me I was paid in full I even had an email comfirming this.

I now intend to complain to tranding standards and the ombudsman.

 

I am damn well fed up of large companies trying to ride rough shod over me.

Does anyone else know any other body it would be worth complaining to

 

thanks John

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  • 3 weeks later...

I cannot stress enough what a waste of time these money grabbing b'stards are. I had loads of hassle with them over my address not matching what they had on their database, and wanting proof of no claims when I joined, but I assumed that was the end of it once I had resolved these matters.

 

I recently moved house and sent them an email to confirm I had moved. For which they charged me £70.90 for the pleasure. I'm sorry, it takes 2 seconds to change an address - 70.90? What a joke!

 

I refused to pay it and again hoped that would be the end of it as I had a new card since I joined them and they do not have my new details. Yet somehow (despite Amazon not being able to charge it when it accidentally defaulted to my old number on a recent order), they managed to get the money out of my account!!!!

 

These guys are total mercenaries, and as far as I can see utterly dishonest too. My insurance is up and I will definitely not be renewing with these ****ehawks. No doubt they'll find some way to charge me for telling them to get lost too.

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  • 2 weeks later...

Hi I have just seen this blog so I had to comment! We took out a policy with ONE CALL giving them 20 years no claims bonus...

.They knew the policy was for a second car as they asked for the other car REG!

 

2 months into the policy they wrote to us saying the 20 years no claims was not valid as it is being used on a different car with a different company..

..Nothing that they didn't know at the time of taking out the policy.

 

They state that because the other company will not communicate with them effectively the policy will be cancelled and they want to charge us 35% of the policy value........

..Whats worse is when I called them the person I spoke to was rude and she thought she had put me on hold when I heard her say this idiot wants us to not charge him 35% and I heard someone in the back round say just tell him to shut up and pay.

 

They knew there was another policy and only after the time frames had lapsed they decided to get in contact about this issue..

..It was all to late by then and they knew exactly what they were doing which was nothing short of a rip off..

..also they are blatantly ripping off people in areas that are not well of as others.

 

..for example. A friend of ours with the same carmodel etc who also do not have any no claims discount bonus, was offered a policy for £567 less simply because they live in a different area!

 

How can that be anything other than targeting people in a less demographic areas and charging them more money which is targeting people with less in life than those more fortunately off to live in other areas such as surrey.

 

WARNING THIS COMPANY ARE A [problem]! AVOID AVOID AVOID

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They are a bit of an amateur company, with some interesting media, if you search.

 

Anyway, you need to send a formal complaint in writing by recorded delivery and if necessary take this to the FOS. If you don't do this, you will end up with a load more hassle from this company, with their own debt collection people chasing for payment.

 

The policy was missold by the sales agent you spoke to, as they should have just given you zero no claims discount on this second car, as the NCD was already being used elsewhere. If they quoted with NCD, that is not your problem. One Call will have to stand the loss to the Insurers underwriting the policy for the year and then offer the renewal on the correct basis, which will be one years NCD, if you don't have a claim before renewal. I fully expect that the morons at One Call won't do this. They will cancel the policy, with a debt owing and they will make you go through the whole complaints process.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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  • 4 years later...

thread closed to stop repeated annual bumping

 

if you have an issue with onecall

 

start a new thread

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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