Just got cancer & 7 days car less, with no progress Carless with careless 1Call Insurance One Call Direct (1call) only provide a courtesy car after they have decided how bad the cars damage is. How long they take to do that is awful. It's been 7 days so far and today their computer does not show any progress and said they do not care one way or the other, that it is taking this long. They will not pay for a hire car and any costs will be ours, if the car is not a right-off. It is our gamble and we are trying to save all we can for her cancer care. My mother-in-law is trapped at home, just when she should be living her life to the full. And with no local relatives, she will need to take several buses to get to a Cancer treatment on Monday. The call center lady 'Lucy' was officious and nice, but did not show any feelings, as did her line manager. When she phoned him. There are no decision makers or senior staff at the call center, as it is the weekend. Bad when insurance is paid for 7 days a week! The policy of leaving customers car less while they mess around making decisions is bad, but their response when it drags on is deplorable. Especially in such circumstances. Consider those that offer to be with you in 30 mins, before one that leaves you with nothing for a week.