I dont know where to start with this but to cut a long story short, 'one call insurance' is nothing but hassle. You have to wait ages on hold, and when you make a complaint its simply ignored. I have been waiting for a call-back from the manager for seven days. My direct debits have left my account on the wrong days and I have had two £15 charges added to my policy for non payment which are not true. I am fed up with the hassle of calling these people who lack customer service. I can't cancel my policy because of the twelve month contract so im simply forced to stay with a company im unhappy with. They seem to be an inexperienced company who take your money and give nothing in return. The office of fair trading will soon be recieving a letter from me!