I cannot stress enough what a waste of time these money grabbing b'stards are. I had loads of hassle with them over my address not matching what they had on their database, and wanting proof of no claims when I joined, but I assumed that was the end of it once I had resolved these matters. I recently moved house and sent them an email to confirm I had moved. For which they charged me £70.90 for the pleasure. I'm sorry, it takes 2 seconds to change an address - 70.90? What a joke! I refused to pay it and again hoped that would be the end of it as I had a new card since I joined them and they do not have my new details. Yet somehow (despite Amazon not being able to charge it when it accidentally defaulted to my old number on a recent order), they managed to get the money out of my account!!!! These guys are total mercenaries, and as far as I can see utterly dishonest too. My insurance is up and I will definitely not be renewing with these ****ehawks. No doubt they'll find some way to charge me for telling them to get lost too.