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I was just wondering what advice I could get here regarding a debt I owe to Vodafone that Zinc have taken, it's for just over £2k. I have offered them £10 a month and they called me last month telling me they want a bigger payment as it was quite a considerable amount. I told them that is all I can afford so they said they want a list of my income/expenditure.

 

I said I want a week to sort it out, I didn't hear from them until today 27/04. They said they were trying to contact me for ages and haven't I had any answer phone messages. I said no, they were obviously lying as my answer phone has got no messages from them.

 

When we got to discussing it, they asked how much my utility bills were and then got onto what my wife's income is and demanding to know what her money goes on. I told them that the debt has nothing to do with my wife as it is in my name and that I have another debt, a bank loan for around £6k and they are getting £32 a month. She wasn't interested in that and would let me finish explaining that the loan was 3 times as much and they are ok with the amount they are getting. They then started demanding who pays the bills, whether it was just me or both of us, this was quite annoying.

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Stay OFF the phone to these fools, when they ring, just tell them "everything in writing" and hang up.

 

Lee from Vodafone will be able to help you on this, look out for him in the telecomms forum.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?294894-Unfair-default-notice-by-vodafone/page2

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I was just wondering what advice I could get here regarding a debt I owe to Vodafone that Zinc have taken, it's for just over £2k. I have offered them £10 a month and they called me last month telling me they want a bigger payment as it was quite a considerable amount. I told them that is all I can afford so they said they want a list of my income/expenditure.

 

I said I want a week to sort it out, I didn't hear from them until today 27/04. They said they were trying to contact me for ages and haven't I had any answer phone messages. I said no, they were obviously lying as my answer phone has got no messages from them.

 

When we got to discussing it, they asked how much my utility bills were and then got onto what my wife's income is and demanding to know what her money goes on. I told them that the debt has nothing to do with my wife as it is in my name and that I have another debt, a bank loan for around £6k and they are getting £32 a month. She wasn't interested in that and would let me finish explaining that the loan was 3 times as much and they are ok with the amount they are getting. They then started demanding who pays the bills, whether it was just me or both of us, this was quite annoying.

 

Hi pooky2483,

 

Thanks for making me aware of this.

 

As the guys have said if you could get in touch with me with the details of the account in question I'd be happy to try and assist you further here.

 

For further information on how to contact me just head over to our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems

 

Once you've sent it you'll receive an automated reply with a reference number. So I can make sure it's received could you update the thread with this and I'll get back to you as soon as possible?

 

Stay OFF the phone to these fools, when they ring, just tell them "everything in writing" and hang up.

 

Lee from Vodafone will be able to help you on this, look out for him in the telecomms forum.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?294894-Unfair-default-notice-by-vodafone/page2

 

Pooky,,

 

Boo is quite right, Lee was great he sorted mine out. Very good service from Lee.

 

Thanks for providing the OP with the reassurances that there may be some light at the end of the tunnel for them here.

 

Kind regards to you all.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thanks all for your advice, I will be waiting for their letter they promised me with their address to send the list of income/expenditure theyre NOT going to get.

I agree that you say about wanting to know my wife's money, which has nothing to do with them as its MY debt.

I will be on sometime near the end of next week as on Friday morning my PC decided to blow up, my PSU decided to pack in in good style and went with a flash and a poof of smoke lol.. I am currently on my wife's laptop.

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Heres' my 'tongue in cheek' response to those kind of demands: remarkably this has worked, but follow up with Lee and he will help you with this.

 

This is what I always send:

 

 

Dear 'good friend'

 

I acknowledge receipt of your letter of *************** with enclosed form.

 

I have been advised that this 'personal' information is just that - personal. However, following your request, I obtained a Court orientated Income and Expenditure Form which I understand only a Court and/or Judge can legally have access to, and filled in the details required therein.

 

Following the revelations about my financial status that completing this form brought to light, I would like to thank you for pointing me in the right direction.

 

From this information it is obvious that I have no disposable income at this present time. It has been suggested that following discovery of this situation that a County Court Judge, would, in all probability Order that I can afford no more that £1 per month to each and all debtors, which of course includes yourselves.

 

If you would now kindly send me details in order that I can set up a Standing Order in this amount, I would be grateful.

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Thanks all for your advice, I will be waiting for their letter they promised me with their address to send the list of income/expenditure theyre NOT going to get.

I agree that you say about wanting to know my wife's money, which has nothing to do with them as its MY debt.

I will be on sometime near the end of next week as on Friday morning my PC decided to blow up, my PSU decided to pack in in good style and went with a flash and a poof of smoke lol.. I am currently on my wife's laptop.

 

Hi pooky2483,

 

Thanks for coming back to the thread.

 

According to your initial post you were looking to set up a payment plan of £10.00 per month; however I understand that no agreement has been reached as of yet.

 

If you'd still like to get this arranged just let me know and I'll do my best to help you out.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

At the moment there is a standing order of £10 set up (they have had 3 payments so far) but Zinc keep pestering me to increase it to a more substantial amount, which I can not afford.

They called again yesterday and again, this morning at about 8:30am. As advised, I did not answer it but left it to the answer phone to screen the call and they didn't leave any message the second time

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http://www.consumeractiongroup.co.uk/forum/content.php?493-Harassment-by-telephone-response-letter

Send them that, keep a diary of events also regarding their phone harassment, then report them to the Police for the criminal offence of harassment.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Guess what... Zinc called again yesterday around tea time.... Leaving a message on the answer phone

I now have a different name... I'm now Peter 'Bradley' ... That's the STREET I live on!!!.

Don't call centre staff read the 'customer' details properly before calling people. I felt rather insulted by this.

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Does anyone know of their address in Glasgow as Ive tried looking for it and cant find it, even on their website. They have an address in Glasgow but when I tried confirming it on Royal Mails Post Code/Address finder website, its not listed. I want to send them a letter telling them to stop calling me and to accept the payment I am offering them and to stop pestering me for my income/expenditure.

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Ignore them...sending letters will only result in more harassment.

 

Complain to the OT&TS.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Well, 3 mobiles and a laptop really.

 

You still didn't say how the debt is made up!

 

You say you owe £2000, but most mobile phone contracts have in the T&C's a credit limit!

 

So once again, how is the debt amount arrived at?

 

Jogs

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You still didn't say how the debt is made up!

 

You say you owe £2000, but most mobile phone contracts have in the T&C's a credit limit!

 

So once again, how is the debt amount arrived at?

 

Jogs

The remainder of each mobile's/laptop contract

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Hi Lee,

At the moment there is a standing order of £10 set up (they have had 3 payments so far) but Zinc keep pestering me to increase it to a more substantial amount, which I can not afford.

They called again yesterday and again, this morning at about 8:30am. As advised, I did not answer it but left it to the answer phone to screen the call and they didn't leave any message the second time

 

Hi pooky2483,

 

Thanks for coming back to me.

 

I'm aware that you tried to send me PM on Sunday but my inbox was a little on the full side.

 

As I've now cleared a few out you're welcome to try again or email your account details across by following the information in our pinned thread http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems

 

If you'd prefer to PM me just let me know the customer account number in question together with your email address.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Ignore them...sending letters will only result in more harassment.

 

Complain to the OT&TS.

 

In an earlier post, you said send them a letter telling them to stop calling me on the phone!

 

I'm going to wait till the end of the week for a reply off Lee (Vodafone) and based on what he says, I will send them a letter.

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Who's the OT & TS

I think the TS is Trading Standards but cant figure the other one.

 

There was a letter missed out....Should be OFT=Office of Fair Trading

Today is the tomorrow you worried about yesterday, and all is well!

 

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