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    • Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.     
    • Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece
    • Regretfully it does. Have you actually seen any papers which show what you were charged with (rather than what you were convicted of)? It is unusual not to be “dual charged” but if you were not charged with both, you are where you are. If you had been charged with both offences and providing you were the driver at the time, you could, after performing your SD, have asked the prosecutor to drop the “Fail to Provide” (FtP) charges in exchange for a guilty plea to the speeding charges (you cannot be convicted of speeding unless you plead guilty as they have no evidence you were driving). You will have difficulty defending the FtP charges. In fact, it’s worse than that – you have no chance of successfully defending them at all because the reason you did not respond to the requests is because you did not receive them and that’s entirely your fault. No it’s not correct. Six months from 18/11/23 was 18/5/24 so, unless they were originally charged, the speeding offences are now “timed out.” There is one avenue left open to you. If you perform your SD you must serve it on the court which convicted you. You will then receive a date for a hearing to have the matters heard again. Your only chance of having the matters revert to speeding (and this is only providing you were the driver at the time of those offences) is to plead Not Guilty, attend court. When you get there you can ask the prosecutor (very nicely, explaining what a pillock you know you were for failing to update your  V5C) if (s)he is prepared to raise “out of time” speeding charges, to which you will offer to plead guilty if the FtP charges are dropped.   This is strictly speaking not lawful. Charges have to be raised within six months. Some prosecutors are willing to do it, others are not. But frankly it’s the only avenue open to you. There is a risk with this. I imagine you have been fined £660 (plus surcharge and costs) for each offence. The offence attracts a fine of 1.5 week’s net income and where the court has no information about the defendant’s means a default figure of £440pw is used.  If the prosecutor is not prepared to play ball you can revise your pleas to guilty. A sympathetic court should give you the full discount (one third) for your guilty pleas in these circumstances but they may reduce the discount somewhat. The prosecution may also ask for increased costs (£90 or thereabouts is the figure for a guilty plea). So it may cost you more if you have a decent income (I’ll let you do the sums). But MS90 is an endorsement code which gives insurers a fit of the vapours. One such endorsement will see your premiums double. Two of them will see many insurers refuse to quote you at all meaning you will have to approach "specialist" (aka extortionate) brokers. So you really want to exhaust every possibility of avoiding MS90s if you can. One warning: do not pay solicitors silly money to defend you. Making an SD before a solicitor should attract just a nominal sum (perhaps a tenner). That’s all you should pay for. You have no viable defence against the FtP charges and any solicitor suggesting you have is telling you porkies. The offer to do the deal is easily done by yourself and you can save the solicitor’s fees to put towards a few taxis and increased insurance premiums if you are unsuccessful. In the happy event you find out you were "dual charged", let me know and I'll tell you how to proceed. (Seems a bit odd hoping you were charged with four driving offences rather than two, but it's a funny old world!).    
    • Just the sort of people you despise eh Jugg  You would be much happier among your mates in that room with Rayner begging for votes 
    • I see the trial of the real criminal in the Biden Family has started rather than the sham political persecution of Trump    Biden will of course try to distance himself as far as possible to no avail  Even more votes for The Donald🤣    
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Zinc want more money


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I was just wondering what advice I could get here regarding a debt I owe to Vodafone that Zinc have taken, it's for just over £2k. I have offered them £10 a month and they called me last month telling me they want a bigger payment as it was quite a considerable amount. I told them that is all I can afford so they said they want a list of my income/expenditure.

 

I said I want a week to sort it out, I didn't hear from them until today 27/04. They said they were trying to contact me for ages and haven't I had any answer phone messages. I said no, they were obviously lying as my answer phone has got no messages from them.

 

When we got to discussing it, they asked how much my utility bills were and then got onto what my wife's income is and demanding to know what her money goes on. I told them that the debt has nothing to do with my wife as it is in my name and that I have another debt, a bank loan for around £6k and they are getting £32 a month. She wasn't interested in that and would let me finish explaining that the loan was 3 times as much and they are ok with the amount they are getting. They then started demanding who pays the bills, whether it was just me or both of us, this was quite annoying.

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Stay OFF the phone to these fools, when they ring, just tell them "everything in writing" and hang up.

 

Lee from Vodafone will be able to help you on this, look out for him in the telecomms forum.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?294894-Unfair-default-notice-by-vodafone/page2

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I was just wondering what advice I could get here regarding a debt I owe to Vodafone that Zinc have taken, it's for just over £2k. I have offered them £10 a month and they called me last month telling me they want a bigger payment as it was quite a considerable amount. I told them that is all I can afford so they said they want a list of my income/expenditure.

 

I said I want a week to sort it out, I didn't hear from them until today 27/04. They said they were trying to contact me for ages and haven't I had any answer phone messages. I said no, they were obviously lying as my answer phone has got no messages from them.

 

When we got to discussing it, they asked how much my utility bills were and then got onto what my wife's income is and demanding to know what her money goes on. I told them that the debt has nothing to do with my wife as it is in my name and that I have another debt, a bank loan for around £6k and they are getting £32 a month. She wasn't interested in that and would let me finish explaining that the loan was 3 times as much and they are ok with the amount they are getting. They then started demanding who pays the bills, whether it was just me or both of us, this was quite annoying.

 

Hi pooky2483,

 

Thanks for making me aware of this.

 

As the guys have said if you could get in touch with me with the details of the account in question I'd be happy to try and assist you further here.

 

For further information on how to contact me just head over to our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems

 

Once you've sent it you'll receive an automated reply with a reference number. So I can make sure it's received could you update the thread with this and I'll get back to you as soon as possible?

 

Stay OFF the phone to these fools, when they ring, just tell them "everything in writing" and hang up.

 

Lee from Vodafone will be able to help you on this, look out for him in the telecomms forum.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?294894-Unfair-default-notice-by-vodafone/page2

 

Pooky,,

 

Boo is quite right, Lee was great he sorted mine out. Very good service from Lee.

 

Thanks for providing the OP with the reassurances that there may be some light at the end of the tunnel for them here.

 

Kind regards to you all.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thanks all for your advice, I will be waiting for their letter they promised me with their address to send the list of income/expenditure theyre NOT going to get.

I agree that you say about wanting to know my wife's money, which has nothing to do with them as its MY debt.

I will be on sometime near the end of next week as on Friday morning my PC decided to blow up, my PSU decided to pack in in good style and went with a flash and a poof of smoke lol.. I am currently on my wife's laptop.

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Heres' my 'tongue in cheek' response to those kind of demands: remarkably this has worked, but follow up with Lee and he will help you with this.

 

This is what I always send:

 

 

Dear 'good friend'

 

I acknowledge receipt of your letter of *************** with enclosed form.

 

I have been advised that this 'personal' information is just that - personal. However, following your request, I obtained a Court orientated Income and Expenditure Form which I understand only a Court and/or Judge can legally have access to, and filled in the details required therein.

 

Following the revelations about my financial status that completing this form brought to light, I would like to thank you for pointing me in the right direction.

 

From this information it is obvious that I have no disposable income at this present time. It has been suggested that following discovery of this situation that a County Court Judge, would, in all probability Order that I can afford no more that £1 per month to each and all debtors, which of course includes yourselves.

 

If you would now kindly send me details in order that I can set up a Standing Order in this amount, I would be grateful.

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Thanks all for your advice, I will be waiting for their letter they promised me with their address to send the list of income/expenditure theyre NOT going to get.

I agree that you say about wanting to know my wife's money, which has nothing to do with them as its MY debt.

I will be on sometime near the end of next week as on Friday morning my PC decided to blow up, my PSU decided to pack in in good style and went with a flash and a poof of smoke lol.. I am currently on my wife's laptop.

 

Hi pooky2483,

 

Thanks for coming back to the thread.

 

According to your initial post you were looking to set up a payment plan of £10.00 per month; however I understand that no agreement has been reached as of yet.

 

If you'd still like to get this arranged just let me know and I'll do my best to help you out.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

At the moment there is a standing order of £10 set up (they have had 3 payments so far) but Zinc keep pestering me to increase it to a more substantial amount, which I can not afford.

They called again yesterday and again, this morning at about 8:30am. As advised, I did not answer it but left it to the answer phone to screen the call and they didn't leave any message the second time

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http://www.consumeractiongroup.co.uk/forum/content.php?493-Harassment-by-telephone-response-letter

Send them that, keep a diary of events also regarding their phone harassment, then report them to the Police for the criminal offence of harassment.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Guess what... Zinc called again yesterday around tea time.... Leaving a message on the answer phone

I now have a different name... I'm now Peter 'Bradley' ... That's the STREET I live on!!!.

Don't call centre staff read the 'customer' details properly before calling people. I felt rather insulted by this.

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Does anyone know of their address in Glasgow as Ive tried looking for it and cant find it, even on their website. They have an address in Glasgow but when I tried confirming it on Royal Mails Post Code/Address finder website, its not listed. I want to send them a letter telling them to stop calling me and to accept the payment I am offering them and to stop pestering me for my income/expenditure.

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Ignore them...sending letters will only result in more harassment.

 

Complain to the OT&TS.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Well, 3 mobiles and a laptop really.

 

You still didn't say how the debt is made up!

 

You say you owe £2000, but most mobile phone contracts have in the T&C's a credit limit!

 

So once again, how is the debt amount arrived at?

 

Jogs

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You still didn't say how the debt is made up!

 

You say you owe £2000, but most mobile phone contracts have in the T&C's a credit limit!

 

So once again, how is the debt amount arrived at?

 

Jogs

The remainder of each mobile's/laptop contract

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Hi Lee,

At the moment there is a standing order of £10 set up (they have had 3 payments so far) but Zinc keep pestering me to increase it to a more substantial amount, which I can not afford.

They called again yesterday and again, this morning at about 8:30am. As advised, I did not answer it but left it to the answer phone to screen the call and they didn't leave any message the second time

 

Hi pooky2483,

 

Thanks for coming back to me.

 

I'm aware that you tried to send me PM on Sunday but my inbox was a little on the full side.

 

As I've now cleared a few out you're welcome to try again or email your account details across by following the information in our pinned thread http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems

 

If you'd prefer to PM me just let me know the customer account number in question together with your email address.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Ignore them...sending letters will only result in more harassment.

 

Complain to the OT&TS.

 

In an earlier post, you said send them a letter telling them to stop calling me on the phone!

 

I'm going to wait till the end of the week for a reply off Lee (Vodafone) and based on what he says, I will send them a letter.

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Who's the OT & TS

I think the TS is Trading Standards but cant figure the other one.

 

There was a letter missed out....Should be OFT=Office of Fair Trading

Today is the tomorrow you worried about yesterday, and all is well!

 

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