Want To Return Item For Refund - Company Won't Get Back

[Daniel001]

Hello

 

A good friend of mine son bought some game console equipment from a online company. They sent the item but it was incompatible. Online it stated PC/PS3 They sent console equipment with PC on box.

 

For the last two weeks my friend has tried to contact company via telephone and email to arrange a return.

 

For some reason unknown they don’t answer the telephone or emails. My friend has contacted trading standards and was told to write a letter to company, and even though the item the company sent was incompatible they still sent it.

 

From what i’ve been told by my friend, the trading standards officer she spoke to didn’t really take much interest in what she saying quite unhelpful.

 

So can anyone tell me, how does someone send a item back to a company who won’t answer telephone, emails or letter?

 

I have their postal address, but the company states in thier online policy, you have to have a returns confirm from them before you return item.

 

Thanks

[rebel11]

Hi Daniel

 

Welcome to CAG

 

How were the items paid for? Whats the value?

 

Providing it's been paid by Credit Card / Visa Debt you can carry out a Chargeback - http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/

 

Or your covered by SOGA, http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

 

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/

 

Send any letters Recorded.

[perplexity]

So can anyone tell me, how does someone send a item back to a company who won’t answer telephone, emails or letter?

 

I have their postal address, but the company states in thier online policy, you have to have a returns confirm from them before you return item.

 

8-)

 

You do not so much as have to return the goods to the seller in order to be entitled to get your money back.

 

If you formally cancel the contract under the Distance Selling Regulations, the money is then recoverable by statute (by way of a county court) unconditionally, regardless of the return of the goods.

 

See sections 10(1), 14(1) and 17(4)

 

8-)

Edited February 15, 2011 by perplexity

[dx100uk]

under the dsr you are entitled to a refund

 

pers i'd do a chargeback as advised.

 

dx

[Daniel001]

rebel11

 

Thanks for the welcome

 

How were the items paid for? Whats the value?

Visa Debit card. £81.70 + £6.00 next day delivery, which they never got.

 

Providing it's been paid by Credit Card / Visa Debt you can carry out a Chargeback

Visa Debit card only.

 

Or your covered by SOGA

Sounds interesting. it states (PC/PS3) and on box PC.

 

But like i said how does someone send a item back to a company who won’t answer telephone, emails or letter?

 

Letter sent recorded?

 

Perplexity

 

recoverable by statute (by way of a county court)

hope it can be done without this.

 

If you formally cancel the contract under the Distance Selling Regulations, the money is then recoverable by statute (by way of a county court) unconditionally, regardless of the return of the goods.

No cancellation has been made, Can i still use county court even though i have wrong item?

 

dx100uk

 

under the dsr you are entitled to a refund

What is DSR?

 

Thanks all

[perplexity]

No cancellation has been made, Can i still use county court even though i have wrong item?

 

A cancelled contract "shall be treated as if it had not been made" so the item is neither right not wrong from there on; the "DSRs" (Distance Selling Regulations) apply instead.

 

8-)