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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
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    • Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
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Link Claim Forms -MBNA debts


Prudence
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Re CB's post above:

(Righto.. in which case, I think you need assistance with a good counterclaim argument for the charges smile.png

I will try and find someone who can help with that.

Meanwhile, I would send off the CPR31.14 requesting a copy of the Default Notice and Notice of Assignment. I doubt very much you will manage to get a better copy of the "agreement" but it is worth asking also for the terms and conditionslink3.gif from inception and any variations throughout the history of the contract. Plus of course the statement of account showing how the balance has accrued smile.png

 

I am wondering if a properly worded letter to Link, regarding the charges, might stop this in it's tracks ?

 

Opinions anyone ? )

 

I am sending of the CPR 31.14 letter today but why not, as CB suggests, write a letter pointing out that I will be submitting a counterclaim for an amount which exceeds their demand?

Couple of questions on this (1) Do the Courts always accept claims for those charges? and (2) Doe the Courts accept the calculator spreadsheets as supplied on here?

Many thanks for all your help guys. P

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(1) Do the Courts always accept claims for those charges?

 

Of course not, it all depends on whether you as the Part 20 Claimant can satisfy the court that you should as a matter of law be refunded. You shouldn't consider a counterclaim as a windfall, you will have to work to prove the validity of your claim.

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I'm just answering the question you asked, these claims are not always accepted and you need to know that you will have to work to prove your case. Feel free to ignore my advice if you'd prefer but there's no need to get in a flap!

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I have been through the court process once before with superb help on here so I am aware of the work involved and I am not frightened of work. I'm not getting in a flap and perhaps I am misreading your tone in a couple of your posts. I do not want a penny from these people; I suffered many years from the likes of these companies. However if it is my right and I am advised as I have been in the past, then yes I may go for it. I will take the advice of those far knowledgable than me. However, I thank you for your advice.

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Hi Pru

 

Do a search for user Shelley heres a link http://www.consumeractiongroup.co.uk/forum/showthread.php?309037-Charges-older-than-6-years-***WON***-Compound-Int-t-and-**NO-SET-OFF**&p=3753070#post3753070 some success with unfair charges.

 

Regards

 

Andy

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  • 2 weeks later...

Hi, to update - I have had no communciation at all from Link and I have their signed receipt of my S31.14 letter which they received on 18 April.

 

I did acknowledge the claim online and ticked "I intend to defend all of this claim". I have not indicated anything about a "Counterclaim" - do I need to or is that notified as part of my Defence?

 

I would really appreciate any advice on how to proceed. Many thanks, Pru

 

Reading through Shelley's case, am I correct in thinking I could run into difficulty as the charges go back more than six years

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Prudence, can you remind me of your timeline again? when do you need to submit a defence ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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pru the guys on here can advise further! but using your sar money to fund is breaching DPA Rules! MA

 

If they havent provided the data, then yes they are breaching the rules.

 

However, they can then use the money however they wish. What they cannot do is use that £10.00 to reset the statute barred or time limitation clock. It is an unsolicited gift, one which the account holder has not sanctioned or acknowledged in anyway :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi, to update - I have had no communciation at all from Link and I have their signed receipt of my S31.14 letter which they received on 18 April.

 

I did acknowledge the claim online and ticked "I intend to defend all of this claim". I have not indicated anything about a "Counterclaim" - do I need to or is that notified as part of my Defence?

 

I would really appreciate any advice on how to proceed. Many thanks, Pru

 

Reading through Shelley's case, am I correct in thinking I could run into difficulty as the charges go back more than six years

 

Thank you, Link did reply a with a statement of all actions occurring since they had the account in their hands, that was all.

Could you advise on how to proceed following update above please? Many thanks, Pru

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It is my understanding if you are going to counterclaim, then you do it as part of your defence.. if you are submitting your defence online then you would enter you defence, then underneath your counterclaim.

 

I am pretty certain I have seen one just recently. I will find the link and post it here for you. Probably tomorrow now.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi, would be very grateful for any advice re my post #149 and what to do about the lack of response to my S31.14? Do I follow up?

I'm worried about how I'm going to be able to put together a defence without the documents they are referring to.

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Hi Prudence

 

Have you any other reasons to defend apart from a non response to CPR 31.14? Your Counter Claim will be submitted with your defence, this is known as as Part 20 Claim.

There is a fee and you should prepare a spreadsheet of charges and evidence to back up your claim.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Thanks Andy. One thing is the 'contract' they are relying on is the application form I completed originally for mbna - is this acceptable as an Agreement? I know I have received the PPI amount but my application form had the PPI ticked by someone (not me!) Also I was clearly 'self employed' so not eligible. Does this not have any bearing at all on matters? I don't remember receiving a Notice of Assignment of Default Notice.

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Some applications can double as the agreement once activated by the card (post 2007) providing it as the perscribed terms and as been executed then it may well be enforcible.Plink invariably ever respond to CPR requests so you need to draft an holding defence with other reasons for defending.None response to CPR can not be used as a defence as the courts will accept that they will disclose at Standard disclosure.You may be able to force the issue at AQ if its Fast Track.

 

You state " know I have received the PPI amount (Refund ?)but my application form had the PPI ticked by someone (not me!) Also I was clearly 'self employed' so not eligible. Does this not have any bearing at all on matters? Yes on your Part 20 Counter claim I don't remember receiving a Notice of Assignment of Default Notice. Again not really a valid reason as a defence they will simply state well they were sent.

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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