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About altcr

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  1. altcr

    NHS referal nightmare

    I know the nurse was there not in an advisory capacity but to filter the referrals. Update is he's been given another appointment.. in 6 weeks, and then it could get cancelled. It's exasperating! the sore skin bleeds and he has had a couple of secondary infections as he scratches all the time.
  2. altcr

    NHS referal nightmare

    I meant no disrespect to the nurse. I am a former nurse! but her role was only to take a history that had been provided to the GP and take photographs, he was in and out in 5 minutes. There have been 2 appointments to see a specialist in the last 2 weeks and they cancelled both at short notice.
  3. altcr

    NHS referal nightmare

    I am a former nurse myself and meant no disrespect, my point was that she took photographs and a medical history, that he had already given to the GP. and that was that. My son needs to see a doctor, he has had 2 appointments to see a dermatologist in the past 2 weeks and they cancelled both at short notice. My son has had this condition that is getting worse, he is covered from scalp to toe since May.
  4. altcr

    NHS referal nightmare

    I'm hoping that someone can give me some advice. Long story cut short, my 20 year old son is covered from head to toe in a severe rash, probably psoriasis. Its even in his scalp. it's affecting him both physically and mentally. , This started in May last year, various creams were prescribed to no avail. GP referred him to Dermatology in about June. A letter arrived with an appointment at a health care centre for July, we arrived to be met by a nurse who took the family history-He had already given that to the GP, she took some photographs and said she'd email the Dermatologist. A letter arrived a couple of weeks later saying that the photos weren't clear and diagnosis unclear but he would be referred to Dermatology clinic. Another letter has arrived, the appointment is at the same health centre to see a lady and the name is given. Her name is not on the GMC site so I doubt she is a doctor. The name is unusual and I have googled her name and she appears to be some sort of health care practitioner. I have no problem with health care practitioners but my son needs to see a doctor, a specialist as a matter of urgency. My son rang the health centre and asked if she was a doctor and the person on the phone said that she was. I doubt she is. I don't know where to go from here, should I make a complaint?
  5. Don't know how I managed that, now I can't find my original post!
  6. Please can anyone give me any advice? Long story cut short, I had numerous problems with Scottish Power. I have recently changed over to another provider. I have a pre payment meter. Prior to changing over I kept checking my account online and the debt was finally down to £57.00. and reducing each week so would be less on the changeover day. I rang Scottish Power and they told me to ring to pay the balance of less than £50 on the changeover day. Overnight on 1st November, the debt went up to £240.00 I rang Scottish Power to query this and the person in the call centre didn't know and said they would raise a query. I had a phone call yesterday claiming the money was owed from 2012 when I went from a credit meter to a pre payment meter. I told them that I could check online as far back as 2017 and the debt was gradually reducing until November 1st when it jumped to £240. I asked why they hadn't chased me for this before and asked for a breakdown I have had a letter stating that I owe the money from 2013-not 2012. can I challenge this? thanks
  7. Thanks for your reply. Unfortunately the payment on the day of fitting was cash, I think the initial deposit may have been by card. I'm waiting for her to get back to me. They have tried ringing her, I told her to message them and tell them that all communication must be in writing. What would be the legal route? The small claims court?
  8. Thank you for your reply. I wrote a letter for her, I have told her to only contact them in in writing.
  9. Thank you, I'll draft up a letter for her.
  10. Please can I have some advice please? My daughter, unfortunately has had some laminate flooring fitted yesterday by Pay weekly carpets. The carpets was supposed to be identical to the laminate upstairs. My daughter was at work and I went to the house to let them in. That morning they had tried to cancel saying the wrong laminate had been delivered and would she have another colour, she refused and they suddenly had the 'right' laminate. The laminate is nothing like the quality that she ordered and is 7mm instead of 8 mm. She has paid part of the cost so far. The company are insisting that the laminate they fitted is of the same quality as she ordered, even though the packaging that they left says different. She is paying for a poorer quality laminate to the one that she ordered. What are her rights if any?
  11. Thanks for your reply. I can't figure it out, it went up overnight 2-Nov-2018/ 1st November shows debit of £57.06 and November 2nd shows a debit of £243.65 Bill states: Month Number of top-ups Paid monthly Jul 18 3 £35.00 Aug 18 8 £80.00 Sep 18 8 £75.00 Oct 18 6 £55.00 25 Total paid £245 Summary Total electricity costs £177.70 VAT 5.00% on £177.70 £8.89 Total other credits and debits £0.00 Total costs for this period (debit) £186.59 Your balance carried forward (debit) £322.06 Total paid in top-ups £245.00 Total paid in top-ups £245.00 Your new account balance is (in debit) £263.65 There is summary :
  12. I wonder if anyone could give me any advice. I have a long standing problem with Scottish Power some has been escalated to OFGEM. I am on a prepayment meter for electric and credit meter for gas. Scottish Power had 3 failed appointents to come to change the elctric meter to a credit meter, my complaint escalated to the CEO and long story cut short- part of the agreement to solve my dispute was to allow me to change to another energy supplier even though I owed more than £500 on the gas. The electric debt was under £50. ( I could confirm the amounts owing by logging into my account) Scottish Power phoned me to discuss this and it was agreed I would pay the gas debt off by instaments on direct debit and I would clear the £50 or so in electric in one go. I have had an email this moring to say my account has been updated and was shocked to see that instead of owing less than £50, I now owe £247. I am shocked and this was never mentioned in the phone call. I have been on prepayment for years and thought the debt showing for electric online was correct. I have serached online and found that many others have had this problem but can't see where anyone has successfully challenged it. Can anyone advise me? its really upsetting, I thought that there was light at the end of the tunnel with the electric debt and now they have moved the goalpost.
  13. I have had a reply from Scottish Power claiming that this Redditch number is actually one of their offices. I am sure that they are being less than honest with me. Just wish I could prove it
  14. This is a bit complicated, I will try and make it brief"! I moved into this house in 2002, as a single parent. My ex husband came round to see the boys, I asked him if he would call at the phone box on his way home and see how I go about getting the phone connected. The phone was connected instantly, I rang up to set a direct debit up to pay the bills. I have paid every month since September 2002. Letters ect always come addressed to him. I always tell them that he does not live here and never has. I have had different responses, some say they will change the name on the account to mine, some have said I need his permission to take his name off even though he has never lived here and I pay the bills Some say I would need to set up a new service with them. I no longer have any contact with ex husband. I have the same conversation with them every time I ring them ARGGGG . Fast forward to the past year or so, I have had constant problems with the broad band , cut outs and very low speed. I am not getting the service that I am paying for. After many frustrating phone calls to BT, I kept a log of the Broadband speed and decided to complain using Resolver, as recommended by Martin Lewis. The case was escalated to The Ombudsman. I thought I had a watertight case. I have now been told by the Ombudsman that they cannot proceed with the case as BT say I have no authority as the service is not in my name. I have contacted BT and told them that I am not happy as they have been quite happy for me to deal with the service(during renewal of contracts etc) They have been quite happy to take my bank details and take my money. I have told them that as they have been taking instructions and money from someone who is 'not authorised' them they should refund me and allow me to leave the contract with no financial penalty. I doubt they will agree-Help! Effectively, They are prepared to take my money even though I am not authorised but manage to evade an investigation by The Ombudsman by saying I am not authorised.
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