Advice needed urgently

[Camaro3]

I have got a loan with CFO and informed them that my debit card had been stolen. No problem, they said, here is our bank details, pay the interest into this. I did and am now getting text messages saying they have applied "fines" even though the money has been paid. Any advice on how i should proceed with these people would be appreciated.

[robjam1969]

Firstly I would not give them your new card details. You could always reply to the text telling them that you have paid the interest. I would try and clear in the short term if possible via the bank. You could e-mail/phone but their customer service is lousy and it would probably make no differnce.

 

As for any fines let them whistle!

[Jamie Kingston]

i would pay off as soon as you can, awful company (as are most, if not all)

[jellycubes]

Capital one are the biggest bunch of robbing dogs and will hound you. However they can be dealt with firmly. Firstly stick to your guns and everytime they send you an oh weve fined you again resend your email requesting the repayment plan with 1 months interest. Now they will after a while of receiving diddly squat start to send you emails offerng a discount. Never ever give this bunch of ass wipes your card details as they will rip you off and bleed you dry. I speak from experience but they didnt bully me, i stood my ground. Also if they call you at work like they did me i told them it was being recorded and that they would be reported for putting me in a position where i could lose my job... the calls stopped

[Camaro3]

I currently have several payday loans which I am going to default on and have been reading the forum about the tactics employed by these people. What I would like to know is has anyone had any success with Capital Finance One and also Pounds till Payday.

I undestand they constantly ring you at home / work etc and whilst I admit the debt & want to repay, I don't want them rining me at all hours of the day.

Any advice gratefully appreciated.

[rebel11]

Thread moved.

[Kitten1]

Pounds til payday - log onto your account online with them and change your phone numbers on there. I just left them with my mobile number but changed my work number n homenumber. Unless you can repay this loan over 3 mths, they will pass it over to clarity.

[coledog]

With Payday loans it is very important to ensure that these companies no longer have access to your bank account details and debit card details. Cancel any cards and even consider a new bank account for receipt of your pay etc so that your money can no longer be accessed.Any agreement to repay should be based on the original loan amount plus no more than one months interest (see other threads on this). Make it clear in writing - email will do, that you will only communicate in writing and will consider phone calls to be harassment.Is there a reason for defaulting on these? I appreciate that you need to take control of your finances etc and only ever repay what you can afford

[s4ddys]

Both these companies are quite reasonable........

[Camaro3]

Thanks for all the replys. In answer to the previuos questions, I got into a mess last year with payday loans. At the time my wife was seriously ill, our outoings were getting higher due to hospital visits and having to pay child care costs during the hospital visits. I started to pay off the loans and all was well until December when my wife's health & hospital visits got worse. I (stupidly) got back on the payday loan waggon to cover short term needs. As a result of this I am now nearly back at square one, the only difference this time is that now my health is affected (I had a heart attack 5 weeks ago due to stress).

 

I really need to sort these loans out so that i can get back to looking after my wife & family. One question ti s4ddys, have you had dealings with the companies mentioned above, and how did you get on with them?

[coledog]

Agree this is a cycle that you have to break and take control of your own finances. Ensure that no one has access to your bank details.

 

Insist everything is put in writing and report any harassment to Consumer Direct. Only offer what you can afford and do not be bullied into paying more and do not pay excess charges and interest.

 

Personally had terrible problems with PTP and Clarity and reported them to Trading Standards. They actually went away after my complaints and my questioning their legal rights to claim this money.

[s4ddys]

If you want an honest answer - PTP passed to clarity - ignored - went away after a while. CFO - Passed to Daniel Silverman - currently trying to get them to agree to repay orig plus one months interest - 5 letters sent so far - still not sorted out........ I wouldnt recommend ignoring as I have been taken to court a few times now (sad I know), but stick to your guns - eventually they will accept!

[roxy2010]

Dear s4ddys

 

This company have just taken £75 out of my account I have only had this account for 3 weeks so how the hell have they got my details. I think if I have had more funds in the account they would have took the lot I will be complaining to the bank dont know what they can do but its worth a try.

[coledog]

Which Company - PTP? Presume that you gave your bank details when you took this out?

[roxy2010]

Dear coledog

 

When I took the loan out with Capital One the details that were given were when I banked with Barclays. This loan has been in dispute sinch March and not once did they take any money from this account. I now have set up a new account with a different bank of which they havent got the details so how have they got the details. I have rung Lloyds who have told me it is not fraud I havent given them these details so how isnt it ? They have also told me that even if I change my account they could access it again so in other words next month I willl probably get my account wiped out.

[coledog]

That is very odd and very serious!

[roxy2010]

Dear coledog

 

All Lloyds TSB have said ring them and ask them how they have got these details as if I am going to do that. They basically dont want anything to do with it. I really dont know what to do. Should I write to the FSA or OFT.

[coledog]

I would possibly ring Consumer Direct and maybe National Debtline - see if anyone else is aware of this happening and how it can happen. Certainly complain to OFT and FOS. I have heard of companies within the same banking group doing this but it does not sound legal to me.

[Camaro3]

Hi all, due to problems at home, (and stupidly getting myself into this mess), I'm about to default on a loan from CFO. I have a few questions which I hope someone can answer.

(1). How do I limit contact to e-mail or writing only? I want to do this as I don't want them contacting me at work or at home.

(2). I'm going to offer them a repayment over 6 months for the original loan + one months interest (which i'm sure they will refuse). I have their bank details, should I make payments regardless so that if it goes to court I can prove that I have been willing to pay?

(3). If they continue to refuse a payment plan, what are my options?

 

Any Advice would be gratefully appreciated.

[indebt00]

hiya cam, first of all they will refuse every repayment method unless it is the full payment. So what you can do is either save up and pay the original amount and only one months interest. Or pay slowly over the coming months. You can email and write to them to keep all communication in writing only and not be contacted by telephone. They will send you threatning letters etc dont feel scared. They will threaten to pass on your account to daniel silverman and you will get lots off letter but keep to your plan you choose. Keep posting if you need any help, hope i was helpful x

[Camaro3]

Thank you indebt00,

I will pay the original loan + one months interest over 6 months and we will see what happens.