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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have got a loan with CFO and informed them that my debit card had been stolen. No problem, they said, here is our bank details, pay the interest into this. I did and am now getting text messages saying they have applied "fines" even though the money has been paid. Any advice on how i should proceed with these people would be appreciated.

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Firstly I would not give them your new card details. You could always reply to the text telling them that you have paid the interest. I would try and clear in the short term if possible via the bank. You could e-mail/phone but their customer service is lousy and it would probably make no differnce.

 

As for any fines let them whistle!

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Capital one are the biggest bunch of robbing dogs and will hound you. However they can be dealt with firmly. Firstly stick to your guns and everytime they send you an oh weve fined you again resend your email requesting the repayment plan with 1 months interest. Now they will after a while of receiving diddly squat start to send you emails offerng a discount. Never ever give this bunch of ass wipes your card details as they will rip you off and bleed you dry. I speak from experience but they didnt bully me, i stood my ground. Also if they call you at work like they did me i told them it was being recorded and that they would be reported for putting me in a position where i could lose my job... the calls stopped

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  • 5 months later...

I currently have several payday loans which I am going to default on and have been reading the forum about the tactics employed by these people. What I would like to know is has anyone had any success with Capital Finance One and also Pounds till Payday.

I undestand they constantly ring you at home / work etc and whilst I admit the debt & want to repay, I don't want them rining me at all hours of the day.

Any advice gratefully appreciated.

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Pounds til payday - log onto your account online with them and change your phone numbers on there. I just left them with my mobile number but changed my work number n homenumber. Unless you can repay this loan over 3 mths, they will pass it over to clarity.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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With Payday loans it is very important to ensure that these companies no longer have access to your bank account details and debit card details. Cancel any cards and even consider a new bank account for receipt of your pay etc so that your money can no longer be accessed.Any agreement to repay should be based on the original loan amount plus no more than one months interest (see other threads on this). Make it clear in writing - email will do, that you will only communicate in writing and will consider phone calls to be harassment.Is there a reason for defaulting on these? I appreciate that you need to take control of your finances etc and only ever repay what you can afford

Please support CAG and they will support you.

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Thanks for all the replys. In answer to the previuos questions, I got into a mess last year with payday loans. At the time my wife was seriously ill, our outoings were getting higher due to hospital visits and having to pay child care costs during the hospital visits. I started to pay off the loans and all was well until December when my wife's health & hospital visits got worse. I (stupidly) got back on the payday loan waggon to cover short term needs. As a result of this I am now nearly back at square one, the only difference this time is that now my health is affected (I had a heart attack 5 weeks ago due to stress).

 

I really need to sort these loans out so that i can get back to looking after my wife & family. One question ti s4ddys, have you had dealings with the companies mentioned above, and how did you get on with them?

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Agree this is a cycle that you have to break and take control of your own finances. Ensure that no one has access to your bank details.

 

Insist everything is put in writing and report any harassment to Consumer Direct. Only offer what you can afford and do not be bullied into paying more and do not pay excess charges and interest.

 

Personally had terrible problems with PTP and Clarity and reported them to Trading Standards. They actually went away after my complaints and my questioning their legal rights to claim this money.

Please support CAG and they will support you.

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If you want an honest answer - PTP passed to clarity - ignored - went away after a while. CFO - Passed to Daniel Silverman - currently trying to get them to agree to repay orig plus one months interest - 5 letters sent so far - still not sorted out........ I wouldnt recommend ignoring as I have been taken to court a few times now (sad I know), but stick to your guns - eventually they will accept!

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Dear s4ddys

 

This company have just taken £75 out of my account I have only had this account for 3 weeks so how the hell have they got my details. I think if I have had more funds in the account they would have took the lot I will be complaining to the bank dont know what they can do but its worth a try.

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Dear coledog

 

When I took the loan out with Capital One the details that were given were when I banked with Barclays. This loan has been in dispute sinch March and not once did they take any money from this account. I now have set up a new account with a different bank of which they havent got the details so how have they got the details. I have rung Lloyds who have told me it is not fraud I havent given them these details so how isnt it ? They have also told me that even if I change my account they could access it again so in other words next month I willl probably get my account wiped out.

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Dear coledog

 

All Lloyds TSB have said ring them and ask them how they have got these details as if I am going to do that. They basically dont want anything to do with it. I really dont know what to do. Should I write to the FSA or OFT.

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I would possibly ring Consumer Direct and maybe National Debtline - see if anyone else is aware of this happening and how it can happen. Certainly complain to OFT and FOS. I have heard of companies within the same banking group doing this but it does not sound legal to me.

Please support CAG and they will support you.

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  • 2 weeks later...

Hi all, due to problems at home, (and stupidly getting myself into this mess), I'm about to default on a loan from CFO. I have a few questions which I hope someone can answer.

(1). How do I limit contact to e-mail or writing only? I want to do this as I don't want them contacting me at work or at home.

(2). I'm going to offer them a repayment over 6 months for the original loan + one months interest (which i'm sure they will refuse). I have their bank details, should I make payments regardless so that if it goes to court I can prove that I have been willing to pay?

(3). If they continue to refuse a payment plan, what are my options?

 

Any Advice would be gratefully appreciated.

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hiya cam, first of all they will refuse every repayment method unless it is the full payment. So what you can do is either save up and pay the original amount and only one months interest. Or pay slowly over the coming months. You can email and write to them to keep all communication in writing only and not be contacted by telephone. They will send you threatning letters etc dont feel scared. They will threaten to pass on your account to daniel silverman and you will get lots off letter but keep to your plan you choose. Keep posting if you need any help, hope i was helpful x

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