Phone/bband farce ends in Sky slamms phone line(finally admitted) **RESOLVED**

[locutus]

Found a new use for the letter from sky, loo roll, cant they choose a softer paper?

A common reply to any DCA from me is "can I have all correspondence in writing, and preferably in two ply"

[loopinlouie]

 

A common reply to any DCA from me is "can I have all correspondence in writing, and preferably in two ply"

[locutus]

The address for data protection issues is :-

 

Customer Relations

Sky Subscriber Services Ltd

PO Box 43

Livingston

West Lothian

EH54 7DD

 

according to their "privacy policy"

[loopinlouie]

Thanks xx

[loopinlouie]

Contacted openreach directly as said prevoulsy and they normally do not talk to people like me, but I replied persistantly basically begging I needed help as both providers are blaming the other. I was given one snipet and have asked them to confirm whihc firm, but that the next works planned on my line are not untill 17/8 and that order is in place and that if I disagreed to get in touch with provider, fair enough.

 

Hang on 17/8. If tesco were sorting my line wed/thurs next week wouldnt openreach have given my a prior date?

 

Is 17/8 a cease order from sky I wondered, but then the openreach person described it as a transfer !!!!! That could only be sky going to tesco as I wanted, but hang on, hang on why not untill that date, its going on and on.

 

I have read the openreach site and llu services extensively during the night, they have certain products such as timescales for repairing errors or sorting faults and these according to them need better adhearing to, but are getting there. Now my line surely if raised as urgen issue when promised would have had times multiplied over to have been sorted by now.

 

Are tesco looking after me really? I dont know. They metioned a week ago about a new line and said normally this could take weeks but they would hurry it along at director level as my case was urgent. Where can I see my case is being treat as urgent?

 

I feel forgive me like I am being fobbed off. Even if their are legal issues relating to prevous takeover it can be shown as incorect in that sky made an error according to tesco, so why would I have to wait for weeks?

[loopinlouie]

Well tesco rang me back as promised again and will get back to me tommorow. Appatanlty sky did take over my whole line and the problem is they wont admit responsibility. They will ring me to let me know if wed/thurs is realistic or not tommorow, but they do seem gehuine in wanting to help me. Does make me wonder what the openreach engineer was doing at the exchange a couple of days after me reporting sky had slammed me to them and tesco, removing sky bits maybe? Just a guess which is probably wrong, but been so tired with theis conspiracy theories are going mad in my head.

 

Ive held on pretty well with this as do have mental problems, but anyone including the tesco rep today said if this had happened to him he would be banging his head.

 

Just keeping fingers crossed that maybe 17/8 is a completion date or similar sort.

 

I tell you if sky come near me again I will make use of a hot rod (gest of course, but makes me chuckle the thought)

[loopinlouie]

In hysterics, chearing up as decided got to and on the radio comes

ELO 'arr arrr telephone line'

'I look into the sky and I wonder why'

'arr arr telephone line'

Give me some time'

'Im living in twilight'

 

Hahahahahahahhahaha and of course one of my trigger words is already SKY Hahahahahahahah

 

Someome above is obviously listening in

 

And my parott wont stop making phone ringing noises quite impressive and son keeps picking up the phone Hahahahhahahha

[loopinlouie]

Ofcom now involved I have to ring them back wednesday and they will have all the infor relating to my line over last few weeks. They said from the info I gave it sounded like sky, but obviously they had to see for themselves and judge and then let me know how I can come after them.

 

So will have to wait for line to be put in by tesco hopefully the 17/8 was a misconmunication from openreach I do hope. You see if sky admitted fault it would have been easier to send an engineer out and bum bump I would have been back over again, but they wont so needs new line xx

 

Gonna get them for this, cue wicked witch laugh xxxxx

[loopinlouie]

Contacted ofcom 11:06 got a reply from sky 11:26 or thereabouts. Now probably coincidence due to I had sent them an email saying I was going to ofcom. But they have now suddenly realised sky has taken over my line. They say they cancelled the order and that it was done against the wishes of both me and sky, arrr diddums, so they cared that much that they couldnt have seen this a week and a half ago when I was begging for help, nope when I mentioned ofcom.

 

If sky were so sure it was not their fault and the works which obvioulsy refer to openreach done, why would they blame tesco?

Why would then not apologise and say they were doing all the could to rectify the error?

Why would cable and wireless/tesco and openreach come to the conclusion the cease order had not been cancelled?

 

Remeber tesco new to telecoms compared to sky were able in the case of a customer leaving sky for them and then for whatever reason changed mind and cancelled order, able to see later or that a cease order needed cancelling that obvoulsy appread on their, I would guess as a pleb, their openreach account maybe, and so as to not inconviniece the customer they did their job.

 

SKY LET ME DOWN AND PUT ME AT RISK AND THEY KNEW I WAS DESPERATE, THATS WHAT TRULY DISGUSTS ME XX

[locutus]

And we get back to "Bonus Culture" here. OK, the the huge things that some silly bankers get (have to run spell check over the word banker... sure there was a W in there somewhere!) but as most telesales staff get a bonus for signing people up, they don't care if they supply the correct package, just the one that gets them the best pay packet!

[loopinlouie]

Sky now email me saying sky is not responsible for their supposed order cancelled being acted on still. Now remember apparantly according to cable and wireless the cease order was still in place and had not been cancelled.

 

Anyhow I have just emailed micheal ritchies office and pointed out that forgive me if I am worng, but sky contract openreach, I dont therefore any errors whihc inconvinience me are the responsibility of sky to sort. They inturn could take on openreach if there was a responsibility there.

 

Now why oh why do these companies fist use the fobb off mode and blame current provider, not forgetting my line has gone down twice, then they say we have taken over your line, but not our fault.

 

I use the argument of the diy store selling a complete kitchen package and the contractor who does the included fitting in the package bodges it up and ruins the kitchen. There are cases where a consumer comes asking for help after being told said diy store is not responsible and take it up with the contractor. The contractor is obvioulsy then being scarce and customer distressed and beggs diy store to help who again fobbs off. Of cours we know that the diy store is responsible for the actions of the contractor they engaged.

 

Sky used openreach adn whatever comes of this or that, sky are responsible as the work was carried out regarding a sky order, whatever they say.

 

GOTCHA.......xx

 

I find it unbelievable that they dont say sorry how can we put it right?

 

Nope the crawl away and again say arr diddums not our fault..........pathetic.

 

SKY CONTACT ME ON MY MOBILE AND DO SOMETHING RATHER THAN BE COWARDS.......LL

[loopinlouie]

Oh and its been confirmed by sky that my line is not due to transfer from them till 17/8 !!!!!

[ForestChav]

Ugh, you couldn't make it up could you? sheer incompetence.

 

*bangs head against wall repeatedly*

[loopinlouie]

I know ofcom wednesday, but to be seen to be reasonable as sky have admitted they took my line wether according to them with their permission or not, I have sent quite a few emails. One refering them to their legal dept over the issue of contractors adn fobbing people off, one to various review sites I am posting my whole saga, only they can decide wether I post sattisfied with outcome or not.

 

I know I have mental issues okay but I get by. Things like this where I have held on reasonably as anyone else would for so long, when even my own inbuilt bull ***t detector has activated and they still think they can say not our fault despite them having my line. In these cases it makes me unwell, I cannot sleep, I cannot let go untill get the feeled deserved apology. It goes back to childhood and my fight with my father and the injustices a police officer on the child protection squad can be allowed to not even be prosecuted for child abuse. That would drive anyone round the bend, but you have to let go. You mentally learn to cope as best as possible untill uncaring unresponsible companies who think one person doesnt count act the way they do and my injustice detector and bull****detector go into overload, I dont think I am over the top here.

 

Sorry is an amazing word, but sorry in acceptance you did wrong and will put right in that recompense and compensaton anyone would expect. Sorry we took over your line compounded by it was not our fault, is again bull****, no less and I dont think I will get well again till they sort it out, baring in mind my line now will stay dead till 17/8. xxxxxxx

[loopinlouie]

I paid the orignal fee to sky 10/6, this saga or my chasing them up on this or that they have promised and not done, has been going on since then. Imagine anyone 10/6 to 17/8 of such hastle, hecky thump. I believe thats two months of my life sky.

[loopinlouie]

Just talked to tesco who said due to manpower issues with openreach and sky not earlier admitting line with them, that the earliest time work was planned for new line was to be 16/8. Now as sky have admitted what happned, though say not their fault but refering to openreach obviously(oh I could cry for them, not) that the line can be restored 17/8 as listed by openreach yesterday.

 

Me, is not stupid It would have been obvious to sky from their own records that they had my line. Or not too hard to ring the so called portal dept, sooner than a week and a half later as supposed done today, hhmmm.

 

Tesco are pleased that at least sky have said they have the line, this has been the bug bear in gettin me help, because so much effort has gone into trying to point out to sky what they probably already in my opinion knew and therefore it dragged it on for me.

 

I have had no replies to emails from them since they admitted they had it but not their fault, Reminds me of a naughty kid admitting to smashing the vase, but that it wasnt there fault, must have been a gale of wind or something blew through the house instead, hhhmmmm, kiddies eventually well some of them learn best to help and fess up and an apology always goes a long way, thats why I have two lovely kids. Their mum is not an ogre.

 

Sky have been playing with my line on and off for two months since the very keenly took the money 10/6. They simply have not the telecom experience to back up the customer when someting goes wrong, or simply could be put down to once got your money, they dont care. Up to them how its interpreted by how they treat people like me.

 

Therefore I do not feel sky should hold a telecom license.

 

What you got to say SKY, youve had enough references to this thread?

[loopinlouie]

My son wants sky to know that his record score on modern warfare 2 including a group of mates in america is vastly being caught up and superseeded, they his friends think its great and funny that he can do not a thing about it and obviously my son does not see it as amusing.

 

He considers sky as responsible for ruining his summer holidays so far. I PUT IT TO SKY THAT I HAVE HAD TO DEAL WITH SAID KID AND ITS NOT PLEASANT WHEN BEING TOLD ME INVOLVING SKY IN OUR LIVES HAS RUINED HIS. YOU MIGHT THINK WHAT ITS NOT AS IF THE END OF THE WORLD, BUT IT IS ON MODERN WARFARE ACCORDING TO SON.

[loopinlouie]

Hi guest ;0

[ForestChav]

My son wants sky to know that his record score on modern warfare 2 including a group of mates in america is vastly being caught up and superseeded, they his friends think its great and funny that he can do not a thing about it and obviously my son does not see it as amusing.

 

He considers sky as responsible for ruining his summer holidays so far. I PUT IT TO SKY THAT I HAVE HAD TO DEAL WITH SAID KID AND ITS NOT PLEASANT WHEN BEING TOLD ME INVOLVING SKY IN OUR LIVES HAS RUINED HIS. YOU MIGHT THINK WHAT ITS NOT AS IF THE END OF THE WORLD, BUT IT IS ON MODERN WARFARE ACCORDING TO SON.

Lol, amazing what their priorities are.

 

Get him to ring them!

[loopinlouie]

'Get him to ring them' hehehehhehehe

 

Trouble is he wants to and Ive had to stop him :) Funny enough he gets angrier than me. I have had a quieter time not hearing him screaming at others for killing him on line funny enough, it has to be heared to be believed, but I would forgive that anytime than to see him being funny with me picking up the phone and slamming it down repeatedly saying still no line xxxxx Yep son Ive gathered that.

 

Didnt help I suggested he could spend more time for preparing for next year at school, oops should have kept quiet xxx

 

You know these kids come home from school, loads of them locally obviously, you hear them say speak to you soon and then a few minutes later they are all online shooting away at each other. Friendly ha ha. Says he wil stop saying hes bored not going online if I buy him a new game, hhhmmmmmm

 

Seriously though hes a lovely boy, they are all the same, but boy he knows how to conn a game out of mum xx Wonder how many cuppas I will get?

[loopinlouie]

His mates all as said know the line went down twice. They are considering writing a you tube ditty and video along the lines of leave mums phone line alone:-o

 

I think the repeatedly picking up the phone and a parott doing phone impressions would work well there

 

The song hey teacher leave the kids alone, to hey sky leave mums phone alone:p

[loopinlouie]

No response to my many emails to sky asking for response to a number of questions etc........

 

Dont worry ofcom again tommorow, looking forward to it now

[loopinlouie]

Offta, office of telecoms adjudicator who liase between companies and openreach have just replied to a rather desperate email from me a few days ago.

 

You see due to sky stonewalling me and me not sleeping I had been begging for help all over. Whilst they say they cannot help end users and link me to ofcom, which thankfully I have done on monday and will be again tommorow, it was very nice what they said.

 

They have took my case details and are going to raise it on their own internal forums which I suppose is the forums others have refered to in that telecom companies must talk on it and get advice themselves or update on glitches etc, I presume.

 

So I hope anyhow that other companies learn when something like this happens even the one at fault, best is to apologise and keep customer involved rather than fobb off after saying openreach have confirmed nowt to do with us, than after ages openreach confirm they have the line

 

I said an apology goes a long way and added sky have been messing with me for by 17/8 nearly two months. If openreach are not at fault, they might like to reply to the forum, how do they feel when telecom company says yes we have her line, but it not our fault

 

Anyone have access to the otta forums please keep an eye for little old me xxxxxxxx

[loopinlouie]

Ps. I will inform tesco to look out for it

[loopinlouie]

Sky you reading? OTTA you probably know who they are

 

How many companies have work carried out on their behalf and say not our fault to the end user, me?

Arnt you supposed to take some responsibilty on my behalf and then chase any errors, if they exist of course?

 

Why are you not replying to my emails sky?