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    • My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • Thanks DX,   I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
    • Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have.
    • go do a Direct Debit Guarantee Clawback to your bank if you've now got control of his bank account finny.
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Little old me V HSBC - Claim form now received


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They really are a bunch of scumbags aren't they!!! Am so glad i found this site by happen-chance...

 

My experince of DG sorry souls is that they send a letter once a month, they have send at least 3 of them to me, so you probable have a while anyway while they decide what to do!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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I miss the love letters I used to get from DCAs :(

 

Remember, you do not need to have any debts to get them!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Had a nice letter from DG on Sat afternoon, along the lines of (big bold letters.)

 

if you do not phone us within 24hrs (open on sunday are you?) It may not be possible to avoid court action!!!

 

Any views? Still not going to phone the scumbags though....

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This is a knee jerk reaction letter designed to frighten you sufficiently that you telephone them.

 

I would say it is almost certainly in breach of OFT guidelines. Who is the DCA ?

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Bilious , did you send them the CPR letter I referred you to in #125, recommended by LTP in #115 ?

 

That will put them on the spot and should stop their huffing and puffing about court .........

 

I think you should do that before you go to FOS , because then you will have exhausted all avenues as they prefer you to do ... before lodging a complaint with them .....

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Thanks chaps! Will be sending the letter today, been a bereavement in the family so not been concentrating properly, will send that letter today johny, thanks to you all for your advice will keep you posted...

 

Just re-read that letter and it's dated the 12th august and i got this late 21st august so i was pretty much stuffed on the 24hrs notice anyway...

Edited by bilious
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Internal to HSBC citB, "DG Solicitors" ;-)

 

S.

 

Aha..

 

Include in your letter the following....

 

Your letter dated 12th August 2010, mailed 2nd class post and time sensitive, was received by me on 21st August 2010. If it is your intention to only give a recipient 24 hours to respond, then at the very least you should allow for the class of postage you are intending to use.

 

I would think this action is almost certainly in breach of OFT guidelines.

 

etc, etc,

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks chaps! Will be sending the letter today, been a bereavement in the family so not been concentrating properly, will send that letter today johny, thanks to you all for your advice will keep you posted...

 

That's fine bilious , sorry to hear about your bereavement ...... I know it knocks you for six for a while ....I had one recently too .. :|

 

Just re-read that letter and it's dated the 12th august and i got this late 21st august so i was pretty much stuffed on the 24hrs notice anyway...

 

They do that on purpose I reckon :rolleyes:, so they can say to a court that you didn't respond ......... but if they know you know about CPRs and that they've got to come up with the real thing... IMHO ... they'll not go to court anyway :)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 3 weeks later...

Hi there, have just had a reply from good old DG.... completely ignored that letter that ltp put up for me for the CPR.. and have sent the bog standard as you've failed to reply our clients are considering we may etc take your house blah blah blah... What should i do next....

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Hi there, have just had a reply from good old DG.... completely ignored that letter that ltp put up for me for the CPR.. and have sent the bog standard as you've failed to reply our clients are considering we may etc take your house blah blah blah... What should i do next....

 

Did you "asked" them for your "advice" regarding the Unlawful Rescission? Since I asked them and they said that my account is "on hold" (how kind of them!!) I haven't heard a thing as yet!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Send a short letter reminding them that IF they threaten you with legal action, THEY have to comply with your CPR request. If they don't the DJ aint gonna be 'appy :)

 

Certainly do not want to be seen that I am coming up for these clowns but it could be that the letter you mentioned were computer generated and been in the pipeline to be send? These people are not very competent and although they could be thinking of responding to your letter, no one switched off the automated junk letter pipeline!

 

Therefore it could certainly be be worthwhile to send them a reminder!

 

Just went through my love letters, it seems that the letter interval is 3 weeks, what is the time span between this one and the previous one?

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Yeah roughly that! Near 4 i think. so perhaps i should send em a reminder? Any idea as to how is should word it please?

 

My responses was actually between 3 and 4 weeks, seems to be the norm!

 

I drafted a letter which can be used in these type of circumstance, maybe wait before sending it to see which comments others have. Also, corrections on the grammar could also be necessary, seeing that English is not my first language!:madgrin:

 

your address

 

their address

date

Dear Sir/Madam

 

ACCOUNT NUMBER: xxxxxxxxxxx

 

Re:- Compliance with the practice direction (PD) on pre-action conduct

 

You will be aware that since the introduction of the General Practice Direction (PD) on Pre-action Conduct introduced in April 2009, compliance with the general pre-action protocol in now compulsory, even in cases which will be most likely be allocated to the small claims track.

 

This allows the court to take into account the conduct of parties at all stages of litigation before the start of any court case. In every case where the matter is likely to be dispute (as in this instance), the court will expect the parties to have exchanged information before starting a court case and to have given the other party a change to settle the claim. If this is not done the offending party may be asked an explanation and ordered to pay costs. Furthermore, the court may also suspend a court case until steps which ought to have been taken are taken.

 

In your letter, dated xx/xx/20xx you threaten that you will take legal action should I fail to comply with your demands. As a direct result of this threat been made by you I made a request under the Civil Procedure Rules (CPR 31.1) towards you on xx/xx/20xx regarding this account, requesting you to provide me with the information detailed in that letter. As to date, you have failed to comply with my request and therefore you are in breach of the General Practice Direction (PD) on Pre-action Conduct. I now renew my request and should you fail again to comply with this request, then I will have to conclude that you refuse to comply with the General Practice Direction (PD) on Pre-action Conduct and I will bring it to the courts attention, should this matter actually proceed to trial.

 

Furthermore, on the xx/xx/20xx I also informed you that this account is in dispute as a result of [include your reasons], but you also failed to respond. I re-iterate that fact and am looking forward to your response in the near future.

 

Yours sincerely

 

your name

 

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Very good letter LTP , puts them firmly on the spot :-)

 

I've done a proof-read for you and changed a small bit here and there ........... hope you find this OK

 

I will also keep a copy of this for future use to help others if you're OK with that ?

 

" *Re: - Compliance with the Practice Direction (PD) on Pre-action Conduct*

 

You will be aware that since the introduction of the General Practice Direction (PD) on Pre-action Conduct introduced in April 2009, compliance with the general pre-action protocol is now compulsory, even in cases which will be most likely be allocated to the small claims track.

 

This allows the court to take into account the conduct of parties at all stages of litigation before the start of any court case. In every case where the matter is likely to be ‘In Dispute’ (as in this instance), the court will expect the parties to have exchanged information before starting a court case and to have given the other party a chance to settle the claim. If this is not done the offending party may be asked for an explanation and ordered to pay costs. Furthermore, the court may also suspend a court case until steps which ought to have been taken, are taken.

 

In your letter, dated xx/xx/20xx you threaten that you will take legal action should I fail to comply with your demands. As a direct result of this threat been made by you I made a request to you under the Civil Procedure Rule (CPR 31.1) on xx/xx/20xx regarding this account, requesting that you provide me with the information detailed in that letter. To date, you have failed to comply with my request and therefore you are in breach of the General Practice Direction (PD) on Pre-action Conduct.

 

I now herewith renew my request. Should you fail again to comply with this request, I will have to conclude that you refuse to comply with the General Practice Direction (PD) on Pre-action Conduct and I will bring this lack of compliance to the courts attention, should this matter actually proceed to trial.

 

Furthermore, on the xx/xx/20xx, I informed you that this account is ‘In Dispute’ as a result of [include your reasons], but you have again failed to respond. I re-iterate that fact and am looking forward to your response in the near future.

 

Yours sincerely "

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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