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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • jk2054
      Evri lost 2 parcels approx. £600 (part 2)

      By jk2054 · Posted

      Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Advent Computer Training (Barclays Partner Finance)Info and discussion thread

danton2002

By danton2002
in Training and Apprenticeships

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10pack

10pack

Posted
Posted
Hey Lowdown that template letter you sent for mercers is deed of assignment from BPF or Mercers. I know they are same company I just wasnt sure which one to put.

 

I sent mercers a letter via Barclays in Cardiff.. Barclays answered :)

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DonnieB

DonnieB

Posted
Posted

Today I received 2 identical letters from BPF telling me I was behind with my payments (I am foolishly still paying and havent missed a payment yet). The payments I apparently 'missed' were....... oh, the three months whilst my account was on hold!!!!!!! So I rang them up to be told I had perfect payments and that all was fine and it was another letter sent out by mistake. No apology though, no recognition that they are once again being foolish and that they cant keep up with their own decisions or track of whats what. Its beyond ridiculous. Meh.

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10pack

10pack

Posted
Posted
Today I received 2 identical letters from BPF telling me I was behind with my payments (I am foolishly still paying and havent missed a payment yet). The payments I apparently 'missed' were....... oh, the three months whilst my account was on hold!!!!!!! So I rang them up to be told I had perfect payments and that all was fine and it was another letter sent out by mistake. No apology though, no recognition that they are once again being foolish and that they cant keep up with their own decisions or track of whats what. Its beyond ridiculous. Meh.

 

I think they just assume every customer on the list is not paying them and they just send out letters its easier than checking the list..

 

Though I was thinking that maybe they have lost your paperworks and was just checking to see if you knew anything??

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raj4u

raj4u

Posted
Posted

Well..i too received three identical letters with nice table explaining arrears since march..to my surpeise they added £22 default charge for the cost of sending arrear letters:lol:..i received letter last month saying they clear up all arrears and now they are asking of double the amount. Amazed with their actions...feels like no one is there to stop their crucial business tactics:evil:.

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lowdown

lowdown

Posted
Posted
If debt collectors phoned to you just say them that you not sure who is calling and you do not want to confirm your personal details with them.

 

Also tell them you will only speak to them when they have provided you with 'a deed of assignment' and a copy of the original lenders contract stating that the debt has been sold/passed over to a third party.Otherwise it could be anyone asking you for money.

Remember BPF have managed to let the entire Advent database enter into public domain.

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Fuzzbutt

Fuzzbutt

Posted
Posted

Got my decision from FOS today - a predictable B**t sorry but Barclays are wonderful in taking a quarter of a year to find you such an excellent trainer as Computeach....:-x

 

I'll appeal it, just so it's on record. Can't say I'm surprised at such a toothless organisation!

 

Scanner's not working, otherwise I'd post it up for a laugh!:evil:

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Bravo3zero

Bravo3zero

Posted
Posted

Hi all,

 

I was in this Forum about 5-6 months ago and I was desparate to figure out what is the best course of actions and what is not. I didn't waste my time and I joined with new IT Training established since 1960s in Midland which I found they were extremely helpful and excellent training provider. I have already passed two exams and I am back in the track with no fear, stress or dolldrums. I blame both Advent and Barclays Partner Finance in getting thousand of students in the mess like most of you and their case handling is the worst in the history of such a professional business entprenuers. Also I have started paying gradually my loan and back in track but Customer Communication Manger is still sending me harrassing letter in missing payment ie. ''This Arrears Notice is given in compliance with the Consumer Credit Act 1974 because you are behind with your repayments''. I rang BPF and asked them why they are threatening me then they started saying ''Sorry for any inconvenience and it was a mistake''. Some people in some companies are crooks and they are stupid as far as it could go. I suggest better NOT TO WASTE TIME AND CRACK ON WITH WHAT YOU HAVE HOPED FOR OR AT LEAST LEAVE IT BEHIND IF YOU CAN. Thanks.

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Fuzzbutt

Fuzzbutt

Posted
Posted

FUZZBUTT ANNOUNCEMENT:

Regarding the best thing we can do in the background while negotiations are going on between Hausfeld and BPF, our lawyer suggests everyone write to your MP and include for background information a copy of Hausfeld's letter and Hogan Lovell's reply.

Let's all make an effort please to do this as suggested (if you haven't already). It will take 10 mins of your time!

The letters can be downloaded from my website and copied. I'll post later today a template letter there for those not confident in writing their own. You can find your MP here http://findyourmp.parliament.uk/

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lowdown

lowdown

Posted
Posted
FUZZBUTT ANNOUNCEMENT:

Regarding the best thing we can do in the background while negotiations are going on between Hausfeld and BPF, our lawyer suggests everyone write to your MP and include for background information a copy of Hausfeld's letter and Hogan Lovell's reply.

Let's all make an effort please to do this as suggested (if you haven't already). It will take 10 mins of your time!

The letters can be downloaded from my website and copied. I'll post later today a template letter there for those not confident in writing their own. You can find your MP here http://findyourmp.parliament.uk/

 

Thanks for the link Fuzzbutt.

And a template letter would be great.

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Fuzzbutt

Fuzzbutt

Posted
Posted

Just posted template letter - PLEASE all do this! MPs have to ask questions in Parliament, especially if MPs around the country are getting bombarded by similar complaints from their constituents - they WILL take note and ask for answers from BPF.

I work in a Central Government planing dept and get many inquiries from MPs daily, asking for advice and information in response from letters they've received from individuals in their constituency about planning issues.

It's all too easy to be cynical about MPs these days but they do follow it up. My own MP has been great and really on the ball.

 

Nothing to lose and it will cost you nothing but time.

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gfunkasaur

gfunkasaur

Posted
Posted

Hey y'all. Hope everyone's coping. I've not been on for a wee while, been having computer probs..booo. Anyway I thought I'd give a wee update on my situation.

 

It has now been over 30 days since I spoke to Carl at BPF who acknowldeged the letter that they had received a few weeks before. He apologised on behalf of the customer relations team who were dealing with my letter and froze my account for 30 days until they investigate and told me I would hear from them within a couple of weeks....that was a month ago and I have had zero response, by phone or letter. Then there was The One Show....unbelievable the cheek of Barclays.

 

Fuzzbutt, I believe you said something about evidence in regards to Barclays response i.e the fact they supposedly froze everyones account for three months. This morning I got my yearly statement through, which created some mixed emotions shall we say, similtaneous rage and hysterical laughter ensued

I had to call them in february after the first letter, where they told us that advent had gone under and that they wanted us to keep paying, that was when they put my account on hold AT MY REQUEST. (I have mislaid this letter but I am on the hunt, I'm not sure if I sent that to Ingrid or not). In my statement there is a payment at the end of february, did they not say in The One Show that they put everyones account on hold in January automatically? mmm.

Should I send this to Ingrid?

 

cheers

G

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lewis2

lewis2

Posted
Posted

Hi fuzz just sent my MP a letter using your template thanks for the help i sent it along with hausfelds letters and hogan lovells reply via e-mail , do you think ishould send a paper copy aswell?

Once again thanks for all your help i dont think we could do this with out you:wink:

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Fuzzbutt

Fuzzbutt

Posted
Posted

I had to call them in february after the first letter, where they told us that advent had gone under and that they wanted us to keep paying, that was when they put my account on hold AT MY REQUEST. (I have mislaid this letter but I am on the hunt, I'm not sure if I sent that to Ingrid or not). In my statement there is a payment at the end of february, did they not say in The One Show that they put everyones account on hold in January automatically? mmm.

Should I send this to Ingrid?

 

cheers

G

 

Yes please. She has quite a few statements and so on now but the more evidence she has the better, illustrating what a lie Barclays statement was about freezing accounts. Her details are on my website.

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PW1

PW1

Posted
Posted

I'm getting seriously worried over this guarantor issue

 

I signed up for the course but it was my fiance who signed for the loan.

Im sure the contract she signed specifically states advent on it doesnt the prove it was a loan for training?

 

As for the miss-selling point we cannot prove it but the guy who sold us the course kept saying it was study at your own pace and take as long as you want but I dont have anything written down.

As for the end date on the contract he said that was left blank because there wasnt one.

 

We are curruntly paying £200 a month that we just cannot afford.

If it the loan was just cancelled we would be happy. but a part of me says the way barclays has treated us that we should be entitled to a full refund.

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Keith_rb

Keith_rb

Posted
Posted

Hi everyone, just poking my head in (at 3am), I've been registered for some time with Hausfield etc. I am currently composing a letter to Barclays to try and get Mercers off my back and see if they will suspend my acc untill Hausfield and Hogans come to an aggreement either in or out of court. Will let you know how it goes.

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Savarok

Savarok

Posted
Posted
it dont look like anyone will be getting anything back he administraters are charging 15000.00 for their help £390.00 an hour for a partner. Any ideas anyone

 

Unfortunately if you are unsecured creditor with Advent there is no chance you will money back.

 

The administrators have already stated that all assets that could be realised have been.

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