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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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Woolwich mortgage charges . ***WON***


HP Mum
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Yes, that was my intention.

 

That will see that you get compound restitutionary interest from the date of each penalty to the date of claim, ie the full time during which they've deprived you of YOUR money. But it takes account of all amounts refunded on a non-restitutionary basis.

 

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  • 1 month later...
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Sorry for being away from here. Just had no time during hols. Now kids back in school I can focus again.

 

I haven't done anything about this.

Should I just now write a prelim letter stating I want all the charges plus CI refunded?

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Hi Mum,

 

Before you send the Prelim letter, can you open the spready and let us know what the reclaim total is for charges plus interest minus the refunded amounts.

 

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  • 3 months later...

Finally sitting down to tackle Woolwich properly.

Sorry Slick for the 3m delay in answering :-/

 

 

The current spreadsheet for Woolwich late payment charge reclaim, including the reimbursed charges deducted:

using the highest % of 8.39% totals £9.6k

using the midpoint % of 6.9% totals £8.7k

 

 

I have not yet sent a letter to Woolwich.

Should I now send them a Prelim ?

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Hi Mum,

 

I suggest you use the higher figure of 8.39% which keeps the claim under £10K and therefore on the Small Claims Track.

 

You need to send Woolwich/Barcalys a Prelim Claim letter with the spready.

 

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  • 3 weeks later...

Can I check how the court fee alters the total figure please.

 

How do the courts assess the total for how much court fee you pay?

 

Do they look at the total before or after the court fee is added??

 

It could make a big difference in how much fee to pay.

 

Also - as I am making a claim for charges - do the moderators here think it best to switch this thread to Barclays / Woolwich forums?

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Another question:

The mortgage account was closed a few months back.

When it closed does my claim for CI also stop on the same day? And instead I charge statutory interest of 8%, from the day after it closed to now, on the different stat int spreadsheet? Or am I getting confused?

I am claiming charges & CI going back more than 10 years.

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Hi Mum,

 

Personally, I think you should claim CI up to the date the claim is issued. Claim 8% s.69 Stat'y Int't at the daily rate of £x.xxp per day from date of claim until settlement.

 

You've been deprived of your money and continue to be deprived. The bank has continued to benefit from using your money to lend profitably to others.

 

I answered your Q about court fees on your other thread.

 

Thread can be moved to Barclays forum if you want (it'll get more views there than in the Woolwich forum). Let me know.

 

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PS

Where do I send my Prelim letter??!!

 

 

I was dealing with Woolwich BTL team which was based in Leeds area.

Or should I send it to Barclays head office in London (Canary wharf)? and address it Barclays Plc t/a Woolwich...

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Hi Mum,

 

Why not start a new thread for the claim in the Barclays forum, with a link to this thread for info.

 

A new thread for the next stage means that you can lose the 100+ posts from here and start with a summary of relevant points.

 

The Prelim will go to Barclays London HQ addressed to Barclays Bank PLC t/a Woolwich.

 

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HI

I have another thread live on the mortgages section: http://www.consumeractiongroup.co.uk/forum/showthread.php?429557-Late-payment-charges-made-mortgage-in-arrears

 

 

I'm starting a fresh thread so there are less pages to read through.

In essence Woolwich gave me a penalty charge - this then had a knock on effect every month. Every month the mortgage got paid but their penalty meant the balance was always in arrears - which meant W kept giving me more and more penalties. I couldn't work out why they considered me in arrears as I thought I was always making the right payments. It actually took few years to get to the bottom of it all as they failed to reply to my letters and life got busy so I forgot to chase. It was only on threat of repossession that I really dug deep and made the discoveries.

 

 

Anyway - moving on....

I re-mortgaged last year with a different lender.

Now I want to make a claim for all the penalty charges Woolwich imposed on me, during the tern, plus Compound Interest and maybe - if it is possible - compensation too...???

 

 

I sat down and looked at all the statements and I worked out there were many £000s of charges !! Plus CI this makes a very big claim...

I need to act fairly quickly to keep my claim in small claims track. If I leave it more than a few more months the CI will raise the level to above the small claims limit.

 

 

I have had a look at some of the Prelim letters. I have used some already on other accounts. But as this is a (btl) mortgage account is there a different law that governs reclaims? Most of the letters I have seen seem to refer to a 2006 law concerning credit cards? Or is it just a question of altering the words?

 

 

Also - I currently have a claim against Bcard. Will the same head office team potentially deal with the W mortgage claim too? Or should I wait for the 1st to be dealt with before claiming on W?

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Hi Mum,

 

Adapt the letter to refer to this being a mgge a/c as the principles involved are the same.

 

Post a draft here if you want.

 

From what you say, starting the claim sooner rather than later will be best.

 

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It ended up being quite a lot of money that I am claiming...

I suspect the letter opener will get quite a shock...

 

 

I can never get the dates right - is it 14 days from receipt? or 14 business days from receipt? that they have to respond to my letter?

 

 

Also - it doesn't matter that the account is closed does it?

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The Creditor should acknowledge receipt of your letter within 14 days and then give you a full reply within a reasonable time.

 

Regards

 

Andy

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Hi Mum,

 

If you threaten legal action, send the LBA 14 (normal) days after the Prelim Letter.

 

Any reply will say nothing that will satisfy the claim you're making.

 

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  • 2 weeks later...

Barc have sent a text message. Saying they are looking into my complaint....

 

 

I assume they are referring to the prelim letter I wrote asking them to repay penalty charges and CI, rather than the Court claim I have against Barclaycard!!

 

 

Are they allowed to contact me by phone/text?

I would have assumed a proper letter response....

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Ignore this contact and focus on the claim you're making, sticking to your timescales.

 

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And here is a link to a previous case which was won in Court.

 

http://www.theguardian.com/money/2014/sep/27/landmark-ruling-lloyds-tsb-overdraft-charges

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Oopps I thought this was in relation to Bank Charges...apologies brown.Not that the process is that dissimilar

 

Andy

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