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    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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Woolwich mortgage charges . ***WON***


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I am getting really angry with Woolwich now.

I have written 2 letters - both signed for at Woolwich - asking them to send me the list of all the charges applied to my account and to refund them all and not to apply them to my account as if they are arrears.

 

 

They have blatantly ignored me.

 

 

Instead - they have sent a letter requesting the whole mortgage be repaid.

And they have now affected my Credit History by applying theses charges to my account so it looks like I am now 2 months in arrears. When I am not..

 

 

Does anyone have a further stroppy legal letter that I can write.

 

 

I am furious that they are not replying and doing the absolute opposite to affect my financial situation.

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Demand a full subject access request (cost £10)

 

Use the info to calcualte all unlawfull charges

 

then you can use it to compose a letter before action and then proceed to small claims court for fees plus interest in restitution

 

or

 

Use it as a counterclaim/defense if they proceed to court.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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thank you for this.

The issue is that I do not have time on my hands. I am trying to refinance with a different bank and need good credit rating. Because they have not replied to 2 letters now my credit rating has gone right down. I had been sooooo good to get it up. Now they have ruined it. I desperately need the Experian rating good NOW

 

 

What can I do immediately ?

Call them?

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My worry is that Woolwich are clearly ignoring my template letter telling them that their charges are illegal and can not be classed as arrears.

WHY?

 

 

It seems that they are deliberately ignoring my letters so they can push for legal repossession.

 

 

Apart from sending an SAR - how do I get them to reply to my letter?

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Hi Mum,

 

Moving this to Mortgages and Secured Loans forum where you'll get a bigger audience.

 

I would write a letter to Woolwich and send a copy to the CEO's Office at Barclays London HQ :-

 

Dear sir or madam,

 

I refer to my letters of xxdate and xxdate, to which I have had neither an acknowledgement, nor a reply. For ease of reference, I enclose copies of both letters.

 

Due to the way Woolwich are treating me, my credit rating is being adversely affected. Woolwich are demanding repayment of the whole mortgage when you have no right to do so.

 

My mortgage is being treated as being in arrears when it is, in fact, Woolwich's unlawful penalty charges that have caused the alleged arrears. My normal monthly payments are up-to-date.

 

I require that Woolwich respond to my previous letters fully and promptly failing which I will take action using the MCOBs regulations.

 

Further, I will seek compensation for damages (as per the case of Kpohraror v Woolwich Bldg Soc'y), and for consequential losses caused by increased borrowing costs.

 

I expect your full response within 7 days.

 

If others think this needs tweaking, I hope they will comment quickly.

 

:-)

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Thank you for this draft. What a great letter.

Sorry for a slow reply - had no phone/internet for last week...

 

 

I went through my annual statement which arrived recently: they added £50 in interest over the whole year and 12x£40 penalty charges because each month the tiny amount of extra interest wasn't paid - so £480 in penalty charges in 2014.

I need to check 2013 statement, but assume they have charged me similar 12x£40 charges. So basically £1000 extra costs - unnecessarily...

 

 

And because of this my CRA showed 1 late payment for more than a year and now 2 missed payments...

Am furious with Woolwich.

 

 

I still have not received a reply to my 3rd letter...

 

 

Will get drafting another letter as per your draft Slick

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Actually I just checked 2013 statement - yes - they have added another 12 x £40 penalty charges due to their tiny monthly added interest, in that year of over £50.

 

 

Drafted a letter. Trying to decide if to fax or to post ??

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Hi Mum,

 

Use a written letter and get a free Certificate of Posting at the PO or use RM Signed For delivery.

 

If doing the latter, do not use a PO Box address.

 

:-)

We could do with some help from you

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If using a PO Box address, use the free Certificate of Posting method.

 

If you have a Fax No, you could try that.

 

Perhaps also send a copy letter to Barlcays London HQ.

 

:-)

We could do with some help from you

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Well... I posted again a letter to Woolwich.

They have received it.

In the meantime - they have sent a field agent round to the property.... Am shocked. The current month mortgage is paid, there is no arrears. Only their penalty charges/fees and added interest.

Am furious with Woolwich for doing this....

I wasn't in - just got the letter in the door.

 

Interestingly though, I take care of other property for a friend - and Barclays have sent a field agent to their property too - for being £300 in arrears on a £1m property!! It seems to me that Barclays is gearing up for a greedy grab on some people's properties.

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OK

 

several times we have given you advice.

 

IF you had followed it back in December you would have ALL the information you need to get those charges back (And any other imposed) AND Interest

You would be in the process of a claim and if they had not played ball, YOU WOULD HAVE ISSUED COURT PAPERS ON THEM!!!

 

Do a full subject access request, send it recorded delivery to the HEAD OFFICE

 

When and IF they fail to comply you can then FORCE compliance via the information comissioner.

 

Doing a simple letter asking for charges an dinterest back is like walking into a cave blind

Also it shows to them you are not serious in resolving this as they can ignore your requests as they are not in the standard form. (EG NOT a full Subject ACCESS REQUEST)

 

Time is ticking

you need that SAR sent now.

That way *IF* they start down the possession hearing route you will have the INFORMATION ON TIME to defend it.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Thanks Sabre. But Ell-en also gave advice and I used her advice first. I honestly did not expect Woolwich to ignore legal templates - they have not ignored my letters before. I have all the signatures to prove their receipts of the other letters.

 

 

Yes, I could send a SAR tomorrow. They could also respond to the letter Slick helped me draft last week.

I have complained to the CRA. Not sure if they will respond or not?

 

 

How can they repossess a property that is not in arrears?

Surely they can't.

No court would allow that....

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Thanks Sabre. But Ell-en also gave advice and I used her advice first. I honestly did not expect Woolwich to ignore legal templates - they have not ignored my letters before. I have all the signatures to prove their receipts of the other letters.

 

 

Yes, I could send a SAR tomorrow. They could also respond to the letter Slick helped me draft last week.

I have complained to the CRA. Not sure if they will respond or not?

 

 

How can they repossess a property that is not in arrears?

Surely they can't.

No court would allow that....

 

 

Yet many get repossessions as people do nto challenge the unlawful fees and associated interest added on.

In order to defend you would need the information.

 

Letter templates are one thing. But using a template (SAR) that has penalties for non compliance on their part is the quickest and most effective tool to use. It was also offered very early in this thread.

 

Also the templates suggested by others require you to have the information to make them effective eg the amount of the charges.. Just stating "Return illegal charges" without having the actual figures tells them you are not serious in reclaiming them. It also shows them that you do not know the numbers so they can fob you off.

 

Rule number 1 - Get the information before making any claims.

 

To make an effective claim for them you will need the numbers for the preliminary letter and a letter before action. A Letter Before Action is required before any court claim OR Counter Claim.

 

Sounds complex, but with guidence form here you will find it simple, but it only works if you follow the process and complete the steps.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I do have the figures. I took them off all the statements and worked out exactly how much they say I am in "arrears" due to their charges.

I wrote all the interest and penalty fee totals in my last letter to the Manager last week.

So, although not a SAR I have written I know how much their unlawful charges are.

I think - maybe I'm stupid - I will wait to see if I have a response by thursday. If not I will send the SAR I just sat and drafted.

Thanks Sabre. And others

X

Yet many get repossessions as people do nto challenge the unlawful fees and associated interest added on.

In order to defend you would need the information.

 

Letter templates are one thing. But using a template (SAR) that has penalties for non compliance on their part is the quickest and most effective tool to use. It was also offered very early in this thread.

 

Also the templates suggested by others require you to have the information to make them effective eg the amount of the charges.. Just stating "Return illegal charges" without having the actual figures tells them you are not serious in reclaiming them. It also shows them that you do not know the numbers so they can fob you off.

 

Rule number 1 - Get the information before making any claims.

 

To make an effective claim for them you will need the numbers for the preliminary letter and a letter before action. A Letter Before Action is required before any court claim OR Counter Claim.

 

Sounds complex, but with guidence form here you will find it simple, but it only works if you follow the process and complete the steps.

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Sorry I assumed you left it blank as you stated you were going to.

 

the last one you sent with the numbers in, how long did you give them to reply in the letteR?

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Hi Mum,

 

I would not bother addressing the Field Visit for now. Keep the exchange of letters to a minimum and focus on the substantive issues - ie, reclaiming penalty charges and getting them off your back about "arrears".

 

You will obviously reclaim any charges they make for the Field Visit as it was unnecessary, given there are no real arrears.

 

Give them a while longer to respond to your letters, before deciding how to proceed.

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 4 weeks later...

An update

 

Finally have got to the bottom of this.

 

In mid 2012 there were 2 missed/late payments. ie I missed one month, then made 2 payments in the next month to catch up. This happened twice.

So since mid 2012 Woolwich have been adding monthly £40 charges and compounding the interest.

To be clear - £630 of their penalty charges/interest had accrued by Sept 2013.

 

Since Sept 2013 (to now in 2015) all monthly payments have been made properly.

 

However, due to the £630 penalty fees/additional interest charged that were already attributed to my account by Sept 2013, the Woolwich has continued to charge me £40 monthly + extra interest each month and for the last 18 months.

A further £1k in unnecessary costs, adding to the already unnecessary £630..

 

I have spoken to the Woolwich.

They dispute (as expected) that these extra charges are unlawful and - verbally - have refused to reimburse me.

They say the penalty fees are legal/lawful charges and the added interest is payable.

They also admitted - verbally - that letters never get to the person they are addressed to. They are sent direct to a Servicing Dept.

So if customers receive a threatening letter from a senior person, as I did, and a reply (4x in my case) is sent marked Private Confidential back to said same person - it will never be read by said senior person, because they are "too senior"...

I have the figures that I want reimbursed & damages.

The question remains - who should I send my Claim too? And should it be a legal Claim or just another letter (which clearly runs the risk of never being actioned....)

The Woolwich advised I write to the FOA. Which seems a waste of time.

 

Any hints on the next best steps....???

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Letter before action.

Post a draft here without personal details for feedback

 

once time is up

 

prepare particulates of claim for a small claims, again, draft here and await feedback.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Look in the credit cards reclaim sections on the forum, then adapt one of those.

 

What interest rate are you using for your claim? Restitution interest is not bound by what they charged you. Sometimes using a flat rate such as 29.99% APR simplifies the paperwork and yields bigger results. All you need to justify the rate is proof that they have offered anyone a financial package with that interest rate or higher.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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