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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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Alex v Natwest


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I have been trawling through my old Natwest statements for my current account, and also for my old Natwest credit card statements (Have not had this account for a couple of years now).

I can see I have been charged £25 for PAID REFERRAL whatever that means, £14 for going overdrawn and a number of £6 service fees plus £3/£4 interest each time.

Surely if I am overdrawn shouldn't I be paying charges ?. If I paid late shouldn't I be charged £18 ?.

Could somebody just clarify what I can and cannot claim for to help me with my calculations. I have generally been overdrawn almost all of the last 6 years and have interest charges, fees scatted across my statements.

Also looking at sending off for my old Capital One credit card account.

Sorry to be so vague but I am a newby to all of this.

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Thanks Cumbria that is a help. I am not sure I can claim for that much then as I have a couple of paid referrals for £25 each and an unpaid R/P fee of £30 which I am not sure about. Sounds like the £6 per month service charge before the additional interest for going overdrawn is normal then.

What about £14 unarranged borrowing fee ?. Is that claimable ?.

Is their a link on the forum to show exactly what you can claim and what you can't ?.

Sorry if I sound a bit new to all of this, but I am ! lol

Thanks again.

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Thanks for asking that queston Alex as that's exactly what I have been trying to find on here - FAQ's are brilliant but I find I get somewhat "lost". I requested 6 yrs statements on 06.06.06 and still haven't got the courage up to send prelim letter simply because I'm not too sure WHAT I can claim for!

 

In the earlier statements (2000) there are charges for

 

1. Unarranged Borrowing Fee (Answered by Cumbria)

2. A/C Fee

3. Paid Referral Fee (Answered by Cumbria)

4. POS - card missuse

5. Debit Interest**

 

Now more recently they just seem to lump an amount of money - usually £28/38 and call it "Charges".

 

Ref ** Debit interest is this unclaimable? As it is by far the greater amount of

money just north of £2,000 in six years.

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A/C Fee - No, this is a service fee

POS - card missuse - yes

 

Debit Interest

When you go overdrawn the bank will charge you interest, perfectly lawfully.

 

However if part of your overdraft is made up of penalty fees, they are also charging you interest on these too and it is this interest which you are entitled to claim back, but it's tricky to separate out from the total interest figure.

 

Vampiress has a spreadsheet, (the 2nd one), in the bank templates library, which attempts to calculate this

 

It's quite complex and unless your claim is large often doesn't amount to that much, so for simplicity's sake, some people don't bother

 

Now more recently they just seem to lump an amount of money - usually £28/38 and call it "Charges". - yes

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Thank you very much for that Michael - it is very much clearer now and my husband will take a look at the spread sheet as he, at least, is very good with computers and figures (unlike me). Our total Debit Interest to date (from 2000) is £2079.59. but as all the other charges apart from this add up to £1145 it is well worth us claiming and maybe foregoing the DI.

 

Once again, your help is very much appreciated, thank you.:)

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  • 1 month later...

Just waded through my statements and I can't believe how much I lost out in charges to Natwest over the years.

 

I am not quite whether all or some of these are viable to claim back, so any advices would be greatly appreciated:-

 

1. Loads of over arranged overdraft charges at £3.50 per day !. (2 at 20 days x £3.50 = £70).

 

2. Loan Penalty = £18.59 charge

 

3. Unpaid DD = £27.50

 

4. Paid Referral = £25.00

 

5. Unarranged borrowing fee = £14.00

 

6. Unpaid R/P fee = £30.00

 

7. Default Notice Fee = £30.00

 

8. Charges = £10 per month.

 

 

I get a total of £795 in fees, plus my 8% column adds up £304. I have not even tried to work out the interest part of the spreadsheet yet.

 

Comments on the above listed charges and which can be claimed would be extremely helpful.

 

Thanks

 

Alex

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have a read through the FAQ's they will help you.

 

If the account is a Advatage gold account they do charge you for this I think thats about £10 per month which they are allowed to do.

 

The other charges they are not e.g

 

Unpaid DD

Paid Referral

Unarranged borrowing fee

Unpaid R/P fee

Card Misuse

 

ETc.

Do you have a website? Add the following code to add a link to The Consumer Action Group:

 

<a href="http://www.consumeractiongroup.co.uk"><b><font color="#FF0000" face="Verdana, Arial, Helvetica, sans-serif">The Consumer Action Group</font></b></a> - <font color="#FF9900" face="Verdana, Arial, Helvetica, sans-serif">Reclaim your rights as a consumer and reclaim your unfair bank charges! Free site with letter templates and helpful forum.</font>

 

_____________________________________________

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Cakey thanks for this.

 

I will take my monthly charges out of the equation, but the rest all looks good to reclaim.

 

Just need to work out interests on the spreadsheet now, and fire off my next letter.

 

It is an advantage gold account, although I notice that they now charge £12 per month. I always thought this was because I was just going overdrawn each month, but this is scandalous. How can they charge this ?.

 

Getting this account closed pronto.

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  • 1 month later...

Thanks for the feedback.

 

Would anybody who has been through the process, be happy to let me mail them my spreadsheet to have a quick look through and comment accordingly if they feel I am doing something wrong ?.

 

I welcome any support on this at all as I am eager to fire off my claim now !.

 

Thanks for all possible helpers !.

 

Rgds

 

Alex

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  • 3 weeks later...

Fair play to Natwest they have responded to me within the timeframe with the standard fob off letter saying thanks but no thanks.

 

Not totally sure what I do now, think I have to fill in the part 4. of the template which is the Court Claim Form ?. Is that correct ?.

 

As the forum has so many threads I wondered whether somoeone could easily help me without wading through everyones individual threads.

 

Many thanks as always to the users of this site for help !.

 

Regards

 

Alex

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Have they responded to your first letter? If so then you must wait for the 14 day deadline to expire then send them the Letter Before Action (you'll find this in the templates).

 

Don't forget to include a copy of your schedule!!

 

Good luck:-)

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Thanks for the comments.

 

I have made my claim for repayment of fees, and got the standard Mr Higley letter saying thankyou, but unfortunately these were the terms agreed etc and they are not paying. This letter included my schedule.

 

They have therefore replied within the 14 days, so going through the template letters in order of number, it should be the completion of the court claim yes ?.

 

Rgds

 

Alex

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My LBA is one the way with another copy of my costs summary.

 

As my amount is around £711 in total before the 8%, have Natwest ever just settled without dragging on until the last minute on smaller amounts like this ?.

 

Seems that they must realise now they are on to a loser, and must be costing them more in correspondence and wated time, than actually thinking we will go away.

 

On to my capital one credit card next which I am sure is going to be my big one.

 

This site is amazing.

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Just filed my MCOL which was fine thanks to the great instructions on this site.

Only question I have though is that I could not see anywhere to upload my spreadsheet, and yet my claim has now been submitted with all charges etc.

 

Do I need to send the court my list of charges somehow and how do I do this now after submitting my claim ?.

 

Advice would be much appreciated.

 

Thanks

 

Alex

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