Alex v Natwest

[Alex Ball]

I have been trawling through my old Natwest statements for my current account, and also for my old Natwest credit card statements (Have not had this account for a couple of years now).

I can see I have been charged £25 for PAID REFERRAL whatever that means, £14 for going overdrawn and a number of £6 service fees plus £3/£4 interest each time.

Surely if I am overdrawn shouldn't I be paying charges ?. If I paid late shouldn't I be charged £18 ?.

Could somebody just clarify what I can and cannot claim for to help me with my calculations. I have generally been overdrawn almost all of the last 6 years and have interest charges, fees scatted across my statements.

Also looking at sending off for my old Capital One credit card account.

Sorry to be so vague but I am a newby to all of this.

[cumbria123]

paid referral - yes, that`s when they charge you for paying a ch. / d/d with uncleared funds.

 

£14: yes that too..

 

£6 ; no

[Alex Ball]

Thanks Cumbria that is a help. I am not sure I can claim for that much then as I have a couple of paid referrals for £25 each and an unpaid R/P fee of £30 which I am not sure about. Sounds like the £6 per month service charge before the additional interest for going overdrawn is normal then.

What about £14 unarranged borrowing fee ?. Is that claimable ?.

Is their a link on the forum to show exactly what you can claim and what you can't ?.

Sorry if I sound a bit new to all of this, but I am ! lol

Thanks again.

[Ollie-Bollie]

Thanks for asking that queston Alex as that's exactly what I have been trying to find on here - FAQ's are brilliant but I find I get somewhat "lost". I requested 6 yrs statements on 06.06.06 and still haven't got the courage up to send prelim letter simply because I'm not too sure WHAT I can claim for!

 

In the earlier statements (2000) there are charges for

 

1. Unarranged Borrowing Fee (Answered by Cumbria)

2. A/C Fee

3. Paid Referral Fee (Answered by Cumbria)

4. POS - card missuse

5. Debit Interest**

 

Now more recently they just seem to lump an amount of money - usually £28/38 and call it "Charges".

 

Ref ** Debit interest is this unclaimable? As it is by far the greater amount of

money just north of £2,000 in six years.

[Michael Browne]

A/C Fee - No, this is a service fee

POS - card missuse - yes

 

Debit Interest

When you go overdrawn the bank will charge you interest, perfectly lawfully.

 

However if part of your overdraft is made up of penalty fees, they are also charging you interest on these too and it is this interest which you are entitled to claim back, but it's tricky to separate out from the total interest figure.

 

Vampiress has a spreadsheet, (the 2nd one), in the bank templates library, which attempts to calculate this

 

It's quite complex and unless your claim is large often doesn't amount to that much, so for simplicity's sake, some people don't bother

 

Now more recently they just seem to lump an amount of money - usually £28/38 and call it "Charges". - yes

[Ollie-Bollie]

Thank you very much for that Michael - it is very much clearer now and my husband will take a look at the spread sheet as he, at least, is very good with computers and figures (unlike me). Our total Debit Interest to date (from 2000) is £2079.59. but as all the other charges apart from this add up to £1145 it is well worth us claiming and maybe foregoing the DI.

 

Once again, your help is very much appreciated, thank you.

[Ollie-Bollie]

Alex - sorry for hi-jacking you.

[Alex Ball]

Just waded through my statements and I can't believe how much I lost out in charges to Natwest over the years.

 

I am not quite whether all or some of these are viable to claim back, so any advices would be greatly appreciated:-

 

1. Loads of over arranged overdraft charges at £3.50 per day !. (2 at 20 days x £3.50 = £70).

 

2. Loan Penalty = £18.59 charge

 

3. Unpaid DD = £27.50

 

4. Paid Referral = £25.00

 

5. Unarranged borrowing fee = £14.00

 

6. Unpaid R/P fee = £30.00

 

7. Default Notice Fee = £30.00

 

8. Charges = £10 per month.

 

 

I get a total of £795 in fees, plus my 8% column adds up £304. I have not even tried to work out the interest part of the spreadsheet yet.

 

Comments on the above listed charges and which can be claimed would be extremely helpful.

 

Thanks

 

Alex

[cakey]

have a read through the FAQ's they will help you.

 

If the account is a Advatage gold account they do charge you for this I think thats about £10 per month which they are allowed to do.

 

The other charges they are not e.g

 

Unpaid DD

Paid Referral

Unarranged borrowing fee

Unpaid R/P fee

Card Misuse

 

ETc.

[Alex Ball]

Cakey thanks for this.

 

I will take my monthly charges out of the equation, but the rest all looks good to reclaim.

 

Just need to work out interests on the spreadsheet now, and fire off my next letter.

 

It is an advantage gold account, although I notice that they now charge £12 per month. I always thought this was because I was just going overdrawn each month, but this is scandalous. How can they charge this ?.

 

Getting this account closed pronto.

[Guest NATTIE]

service charge, if you don't use it convert it back

[Alex Ball]

Can anybody help me.

 

I wish to attach an excel file of my charges for people to comment on but don't seem to be able to upload.

 

Thanks

 

Alex

[dayglo]

you won't be able to do that via this forum.

The other way is to upload it to somewhere else on the web and provide a link to it here.

 

[Alex Ball]

Thanks for the feedback.

 

Would anybody who has been through the process, be happy to let me mail them my spreadsheet to have a quick look through and comment accordingly if they feel I am doing something wrong ?.

 

I welcome any support on this at all as I am eager to fire off my claim now !.

 

Thanks for all possible helpers !.

 

Rgds

 

Alex

[joload]

I've pm'd you

[Alex Ball]

Thanks to those that helped me that is a great relief.

 

For the record my calcs. were wrong !.

 

Thanks

 

Alex

[Alex Ball]

Fair play to Natwest they have responded to me within the timeframe with the standard fob off letter saying thanks but no thanks.

 

Not totally sure what I do now, think I have to fill in the part 4. of the template which is the Court Claim Form ?. Is that correct ?.

 

As the forum has so many threads I wondered whether somoeone could easily help me without wading through everyones individual threads.

 

Many thanks as always to the users of this site for help !.

 

Regards

 

Alex

[Deller]

Have they responded to your first letter? If so then you must wait for the 14 day deadline to expire then send them the Letter Before Action (you'll find this in the templates).

 

Don't forget to include a copy of your schedule!!

 

Good luck:-)

[cheddar]

What letter did you send? Where are you up to in your claim? If this is in reply to your Preliminary Letter you need to send your LBA, if in repsonse to your LBA then file your claim using the guide in the help section.

[Alex Ball]

Thanks for the comments.

 

I have made my claim for repayment of fees, and got the standard Mr Higley letter saying thankyou, but unfortunately these were the terms agreed etc and they are not paying. This letter included my schedule.

 

They have therefore replied within the 14 days, so going through the template letters in order of number, it should be the completion of the court claim yes ?.

 

Rgds

 

Alex

[Alex Ball]

Sorry, being a dumb ass yes I can see it is 3. LBA letter which is next.

 

Obviously I drop the first line of 'not receiving a reply' because I have !.

 

Thanks again for your help. Will press on !.

 

Rgds

 

Alex

[Alex Ball]

My LBA is one the way with another copy of my costs summary.

 

As my amount is around £711 in total before the 8%, have Natwest ever just settled without dragging on until the last minute on smaller amounts like this ?.

 

Seems that they must realise now they are on to a loser, and must be costing them more in correspondence and wated time, than actually thinking we will go away.

 

On to my capital one credit card next which I am sure is going to be my big one.

 

This site is amazing.

[CitizenSmith]

Hi Alex

Capital 1 will fold no problem - I've just taken them to Tooting for a ride!

Good luck

Wolfie

[Alex Ball]

Got another letter from Mr Higley within a few days to to state that little he can add to my first letter, and that he has informed his litigation department accordingly. I guess it is the MCOL or N1 claim form now then ?.

 

Will sort this out today and get the wheels in motion.

[Alex Ball]

Just filed my MCOL which was fine thanks to the great instructions on this site.

Only question I have though is that I could not see anywhere to upload my spreadsheet, and yet my claim has now been submitted with all charges etc.

 

Do I need to send the court my list of charges somehow and how do I do this now after submitting my claim ?.

 

Advice would be much appreciated.

 

Thanks

 

Alex