Jump to content


  • Tweets

  • Posts

    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Financial ombudsman comes under fire as insider reveals litany of bad practices


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2732 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 305
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Your local MP will have a surgery - Book an appointment and take along the data - when enough MP's start raising complaints something will get done

 

My friends, who have a serious problem with NatWest went to our/their MP who refered the matter to Bar Pro Bono who, when the going got tough, they dropped the case like a brick, whence Nat West pulled a vicious stunt as the saw merit in the case and repossessed the house. The FOS refused to put right their serious flaws in the matter.

Link to post
Share on other sites

get the paperwork into court right away for set aside go to see CAB at oncejudge in clambers should never have come about with out them being there.

 

What happened on the day is that NatWest's solicitors went into Chambers to have a private word with the judge before calling in my friends. The Judge was missing some papers and took papers from the NW solicitors, he nosed through the papers and said he had not read the case, refused to hear our opposing defence told our friends they had no evidence, would not look at papers already submitted and the term was used, at my advice, from our friend to the judge "ARE YOU TRYING TO RUSH TO JUDGEMENT, JUDGE, I WILL BRING YOU PROOF OF EVIDENCE AT THE APPEAL".The NatWest Solicitor said it had been to the FOS and this was repeated by the judge. In my statement to court, I had proved 3 fatal flaws in the FOS decision but the judge refused to read the statement and said "I was a nothing". The parties involved were worried until they found I am not a solicitor then abused their power.I have produced evidence from FSA MCOBS, Nat West have broken the law, the FOS is proffesionally negligent, the conveyancing solicitiors have not adhered to the law and have not provided a duty of care nor put right their legal obligations, I have read evidence and put a case from papers mounting to 10" thick but all falls on deaf ears. This term alone is strong wording and is on its own reason for an appeal as it is on record and states the judge is not hearing evidence so how can he make judgement? I had read this but during this year there was a big case in Northern Ireland where a case went to appeal because there was "a rush to judgement".Problem is only 21 days exist to eviction. My own opinion is that the mass of evidence had mounted so Nat West had to do something.

Link to post
Share on other sites

Not sure this will help but here is a link for the european ombudsman (apparently he names and shames)

 

 

Are NatWest pulling the old commercially sensitive trick?

Edited by rdm2006

HTH (Hope This Helps) RDM2006

 

THE FORCE (OF CAG) IS WITH YOU

;)

 

We've Helped You To Claim - Now Help Us Remain

A live Site - Make a Donation

 

All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.

 

However, if you have found any advice you have been given helpful.

Why not show your gratitude And

Click the * on the post you found helpful.

Link to post
Share on other sites

ruinedbynatwest had a similar thing happen to him here

HTH (Hope This Helps) RDM2006

 

THE FORCE (OF CAG) IS WITH YOU

;)

 

We've Helped You To Claim - Now Help Us Remain

A live Site - Make a Donation

 

All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.

 

However, if you have found any advice you have been given helpful.

Why not show your gratitude And

Click the * on the post you found helpful.

Link to post
Share on other sites

This is a disgrace - our legal system and ombudsman service - both there to defend our rights, no matter who you are or what your status, is infested with bias and incompetence - the whole system from the banks to the MPs seems to have gone to hell and a handcart. Ed

Link to post
Share on other sites

This is a disgrace - our legal system and ombudsman service - both there to defend our rights, no matter who you are or what your status, is infested with bias and incompetence - the whole system from the banks to the MPs seems to have gone to hell and a handcart. Ed

 

 

Wow: -

 

 

Sums it all up, must of missed Council, legal profession etc.

:mad2::-x:jaw::sad:
Link to post
Share on other sites

Thank you Sweet Jane for your reply. I have now written to my MP, Mr Kevin Brennan who has sat on several financial committees and like me has an interest in corporate and financial governance. I am not optimistic at present that anything can be done but one can hope.

 

Just one further illustration of the FOS's attitude to clamiants. I entered into loan agreement with Barclays in 2007.

 

It was secured on my property and in the terms it stated that if the loan was not repaid after 6 months, it would convert to a mortgage. The loan was not registered by the bank and after one year, the bank declared that the facility was no longer available and that it would now be converted to a secured loan, increasing the repayments by 4 fold.

 

I pointed out the terms of the original agreement but Barclays stated that again it was a commercial decision. I appealed to the Ombudsman and in its final decision concluded that Barclays had not produced a sigend agreement for the first loan and still cannot, but nevertheless the terms of the loan were clearly short term (in spite of the clause relating to the conversion to a mortgage) and that Barclays had acted fairly.

 

What is the point of this institution and I believe it would be one idea for the programme Watchdog, which often refers consumers to the FOS, to do a piece on its shortcomings. The loan remains outstanding and has now for 6 years. I am shortly to commence proceedings against Barclays for breach of contract, failure of care and skill in executing a contract under common law and negligence.

 

Sadly had my contract been a year later I would have been covered by the new provisions of the amended Consumer Credit Act which consolidates the fomer common law position but I have not given up hope yet.

 

I'am in a similar predicament.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?357628-Natwest-purchase-protection-insurance-claim-struck-out

 

Please don't give up if a district judge strikes out your claim. You are in the right.

As I have found district judges are no better than the FOS where banks and public institutions are concerned.

Link to post
Share on other sites

D.js in a hell of a lot of cases do not know the area they are suppose to be dealing with, they have only specialised in a certain areas, hence the judge lottery which proves how corrupt the system is., if a DJ cannot understand the fundementals of an area a case is being dealt at, then they should re-schedule to a wiser one.

:mad2::-x:jaw::sad:
Link to post
Share on other sites

I just wanted to let you all no that following the adjudicaters decision re Santander the case now being looked at by the Ombudsman and all though we are still waiting we have been to our MP who has looked at our case the adjudicaters responce and said he is unsure what is going on here as the FSO are supposed to no what they are doing but looking at their responce and the evidance which contradicts then some thing some were is a miss. My mp has mow contacted the FOS re our complaint and asked when responding to quote him I'n their decision etc not sure if it will make a difference but will keep u all posted x

Link to post
Share on other sites

  • 2 weeks later...

Hi Guys:???:

As i mentioned in a previous posting, i to feel that something some were is not quite right with the investigations and responses received from Adjudicators at the FOS. I say this openly as i to raised a complaint against the lender Santander. Santander put our family threw hell if i am quite honest and set us up from day one, however i struggle immensely to put details together which i have now been left to feel possibly could be a reason for the response received by the adjudicator not to up hold my complaint and vote in favour of the lender.

 

However as frustrated as i was and still am, questioning whether there is actually any justice in this world, in have since appealed her decision for the Ombudsman to re look at our case. I have recently received a letter that my complaint will now be looked at by an Ombudsman however having read the Adjudicators response becoming more concerned that given that the Ombudsman's decision is final, if i don't send a summary very soon that is clear then more than likely will receive exactly the same response.

 

Because i started to question myself with respect to my complaint i have following reading this thread taking my information to my MP who when looking over the response received, looking at the evidence which contradicts the adjudicators resonance all though did not say it in so many ways, did say something some were is a miss especially given the fos are supposed to be highly experienced in such arrears.

 

My MP has written to the Ombudsman asking that the response to my complaint quotes him as well, i am not sure what difference this will make if any?

 

I would like to ask if some one on here can help me put a letter together for the Ombudsman and then perhaps if of interest i can keep you all posted on the response that is received . I honestly believe there is back handers going on, i could be wrong but given that the response received from the adjudicator is all in the favour for the lender and has missed out nearly all of our points given along with documentary evidence to support something some were is wrong and i don't no about you guys but i believe strongly in right and wrong and that if you speak the truth justcel will prevail or couldn't i be further from the truth, surely there must be some honesty left

Link to post
Share on other sites

Hi Guys:???:

As i mentioned in a previous posting, i to feel that something some were is not quite right with the investigations and responses received from Adjudicators at the FOS. I say this openly as i to raised a complaint against the lender Santander. Santander put our family threw hell if i am quite honest and set us up from day one, however i struggle immensely to put details together which i have now been left to feel possibly could be a reason for the response received by the adjudicator not to up hold my complaint and vote in favour of the lender.

 

However as frustrated as i was and still am, questioning whether there is actually any justice in this world, in have since appealed her decision for the Ombudsman to re look at our case. I have recently received a letter that my complaint will now be looked at by an Ombudsman however having read the Adjudicators response becoming more concerned that given that the Ombudsman's decision is final, if i don't send a summary very soon that is clear then more than likely will receive exactly the same response.

 

Because i started to question myself with respect to my complaint i have following reading this thread taking my information to my MP who when looking over the response received, looking at the evidence which contradicts the adjudicators resonance all though did not say it in so many ways, did say something some were is a miss especially given the fos are supposed to be highly experienced in such arrears.

 

My MP has written to the Ombudsman asking that the response to my complaint quotes him as well, i am not sure what difference this will make if any?

 

I would like to ask if some one on here can help me put a letter together for the Ombudsman and then perhaps if of interest i can keep you all posted on the response that is received . I honestly believe there is back handers going on, i could be wrong but given that the response received from the adjudicator is all in the favour for the lender and has missed out nearly all of our points given along with documentary evidence to support something some were is wrong and i don't no about you guys but i believe strongly in right and wrong and that if you speak the truth justcel will prevail or couldn't i be further from the truth, surely there must be some honesty left

 

Afternoon all

 

There is no doubt in my mind that the FOS favour the Banks. I made a complaint under Section 140b of the CCA 1974 and the FOS have written to say this is 'not in their remit'

BUT the FOS are specifically charged by Parliament to examine ALL complaints!

 

I for my part have written to Santander and invited them to take action as I will counter their claim with a full, complete and robust claim under S140b!

 

No reply from Santander.......I wonder why??!! (:

Best wishes to all

Dougal

  • Confused 1

Update: 2013 Following our recent (9/7/13) hearing about Bank Charges at the Court of Appeal, and refusal to grant permission to Appeal; an Application has just (23/10/2013) been made for a fresh hearing and the Court Location is yet to be confirmed!

Link to post
Share on other sites

This is a disgrace - our legal system and ombudsman service - both there to defend our rights, no matter who you are or what your status, is infested with bias and incompetence - the whole system from the banks to the MPs seems to have gone to hell and a handcart. Ed

 

Hello red-ed

 

The Financial Ombudsman Service is not there to defend consumer rights. That is a misunderstanding and may be the cause of the anger and frustration that you feel towards the Financial Ombudsman Service.

 

The Financial Ombudsman Service, is not a consumer champion, watchdog or an industry regulator. The best way to think of the Financial Ombudsman Service is as an alternative dispute resolution service. In other words an alternative to the courts (although not a mandatory alternative).

 

The Financial Ombudsman Service is independent and is not on the side of the consumer of financial firms. When a complaint is referred to the Financial Ombudsman Service, it reviews the evidence and arguments provided by both sides and then expresses it's view of the complaint and where necessary either uphold or reject the complaint, with explanation.

Link to post
Share on other sites

There is no doubt in my mind that the FOS favour the Banks. I made a complaint under Section 140b of the CCA 1974 and the FOS have written to say this is 'not in their remit'l

 

Hello Dougal

 

Without wishing to state the obvious, s.140 of the Consumer Credit Act 1974 (as amended) does state -

 

"Powers of court in relation to unfair relationships"

 

s.140b specifically relates to the powers of the court and not the powers of the Financial Ombudsman Service. In a similar vain to complaints relating to defaults of copy agreement requests, the Financial Ombudsman Service is unable to decide a complaint purely on a legal argument - where only a court can give a decision.

 

You must bear in mind, whilst the Financial Ombudsman Service was created by statute and has a number of statutory powers, it is still just a limited company and not even a government department. Therefore, cannot exercise the powers of a court.

Link to post
Share on other sites

BUT the FOS are specifically charged by Parliament to examine ALL complaints!l

 

This is not entirely correct Dougal

 

The Financial Ombudsman Service is only able to determine complaints that full within its jurisdiction - being Compulsory, Voluntary and Consumer Credit.

 

Furthermore, within the rules created by the Financial Services Authority, DISP 3.3.4, confirms that 'The Ombudsman may dismiss a complaint without considering its merits if he considers that it would be more suitable for the subject matter of the complaint to be dealt with by a court, arbitration or another complaints scheme.

 

This is especially relevant to your post in terms of s.140b and the powers of a court

Link to post
Share on other sites

your response kerrywest ignores the posts made by the insider who started this thread and would also indicate that you have not experienced dealings with the fos

G

 

My post was made in response to the post made by red-ed, it would not appear to contain any incorrect information about the Financial Ombudsman Service or the way in which it operates

Link to post
Share on other sites

And is staffed mainly by ex bank employees

G

 

I do not understand the point you are making. Surely to determine complaints in regard to financial products, some form of in depth knowledge of those products is required.

 

Some of the staff there are more than likely ex bank employees, being ex bank employees they left their employment with whichever bank for a reason. It would be foolhardy to imply that as an ex employee they owe some form of allegiance to a former employer that either sacked them, made them redundant, didn't pay them enough or treated them in such a way which resulted in them resigning and looking for different employment.

Link to post
Share on other sites

No but it does smack of the standard party line and tells more in what it fails to say.

G

 

Have I failed in anyway to not respond to the point made by red-ed in his/her post ?

 

I have simply corrected a misunderstanding,

 

I would have thought that contribution would have been welcomed rather than dismissed or dscouraged

 

However, if you would rather misunderstandings be left uncorrected and then so be it, Gallahad.

 

May your wish be granted

Link to post
Share on other sites

There are so many laws that you could take into account when interpreting a loan or credit card agreement:

 

1. The Consumer Protection Act (http://www.legislation.gov.uk/ukpga/1987/43)

2. Contract Law (default for opt-out clauses)

3. Sale of Goods Act

4. Consumer Credit Act

5. Supply of Goods and Services Act

6. Distance Selling Regulations

7. Case Law

 

Anyone can look these up online these days, so it shouldn't be too difficult for the Ombudsman to have "cheat sheets" for the first six, and references for #7. I looked up these in 10 minutes, so just a day would provide a binder full of

regulations.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...