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Everything posted by red-ed

  1. @silverfox I will go the whole the hog just to be bloody minded - i know it is like banging your head against a brick wall - but i know the more people that do the more its costs, so some body might have the common sense to deal with our queries before them take on a life of their own as a complaint. Ed
  2. Agreed Axel29 - the adjudicators at these places are in the main incompetent. Not sure about bias - i think more hapless. Perhaps if we all march Vodafone in to court they might be less arrogant, and Ofcom might realise the public have lost confidence in the ombudsman process. Ed.
  3. Vodafone had their chance, but did nothing to help, so i don't want to go back to them. Ed.
  4. I have had the pleasure of dealing with the communications ombudsman - they are slow and random - manned by low paid low quality people - and blind to the facts. The responses look like they were written by Vodafone which makes them either lazy or bias or both. Put more simply the Communications Ombudsman are a waste of time - i recommend people take their disputes straight to the small claim court. Ed
  5. Be warned - Apple don't care about SOGA. I quoted it and they told me they only follow Apple policy and followed it with a threat (we are so big we always get our way). In my view this organisation has become arrogant because of success. I am planning to take them to the small claims to see if their policy will work with the judge. Ed
  6. Hello Rebel11, Do you think the FOS know about these - i note that it is unlawful if they are ignored. I do wonder if anyone has ever relied on these principles in court ? Ed
  7. Thank you rebel11, Your story is exactly why i started a discussion on this theme. They try to be as awkward as possible to put you off and send you back to the trader - and i have found they are not always honest and play all sorts of games. I recently contacted Which on the subject - and they advised to claim from the trader and the CC at the same time - and yes be relentless. Ed
  8. Hi All, I use section 75 a lot. Unfortunately i have found that the credit card companies deliberately make it as difficult as possible to claim. This ranges from using low quality staff with no legal skills or experience and arming them with counter policy to claiming letters are lost in post. I have found taking matters to the FOS is unreliable - and depends on who you get - and very often they make judgements counter to law. I note that Section 75 is spread across CAG. I have put this tread together to try and catch as many section 75 experiences as possible, and hope we
  9. Update Apple claim that it is entirely within their rights to replace a brand new but faulty iPhone with a full warranty a second hand refurbished phone with a limited warranty (just 3 months - and they will replace again with another second had phone) because they class this as a REPAIR not replacement. Are they being clever are they wrong !!! Ed
  10. Thank you rebel11 - i will write to Apple as advised. You advise re. checking the replacement phone is not reburbished is also very valid as I no longer trust Apple. FYI - the so called store manager become very unhelpful when i declined the refurbished phone - and then down right rude when dared to suggest that English consumer trumped Apple policy. Ed PS - i am of the view that big stores deliberately train their staff in policy rather consumer law to try and dupe their customers into accepting rotten resolutions.
  11. Bought an iPhone 5s in November from Apple - it developed a fault problem. Took it back to store - they confirmed it was a fault - but only offered to replace it with a refurbished phone. Said no - cause i did not want to end up after two months with second hand phone (with new T&Cs). Also does not feel fair or legal !! What should i do ? Any ideas Thanks Ed
  12. This makes interesting reading: http://www.dailymail.co.uk/debate/article-2381028/MELANIE-PHILLIPS-NHS-111-service-disaster-start.html#comments The problem with the NHS is we don't realise how bad it has become until we need and have to use it. Being offered a complaints procedure when not being treated properly, when in fact you are desperate for help is just inappropriate (putting it politely) - and just adds insult to injury. There is also an inherent pressure not complain when you are so dependant on help which means that the true extent of the NHS decline is not realised.
  13. Lee, You will note that contacted Vodafone UK on many occasions - and Vodafone had a chance to deal with matter. I suggest you deal with the failures in customer service instead of trying to appear helpful AFTER the event Ed
  14. Hi Pixel_92, Here is the link - good luck http://www.ombudsman-services.org/communications.html Don't expect too much - they are slow and very awkward to deal with - and try their best to destroy your claim with procedure Ed
  15. Hello Anchco, I have exactly the same issue when i left Vodafone after 23 years - as i paid in advance i worked out they owed me money. i asked them for a paper copy of the bill and exact details of tariff more times than i can remember - they promise they will deal with the issue in 24 hours - then i hear nothing. I have escalated this practice to communications ombudsman - and they have finally agreed to take the matter up with Vodafone. I suggest you do the same as this looks like a trend! Ed
  16. A web relations team is a good start and shows Vodafone are concerned about the negative chatter - the question is will they attempt to suppress the chatter or deal with the source. I suspect, because Vodafone is huge, it will be easier to try to suppress. I agree re. small claims. I will give everyone in the Vodafone channels a chance to put matter right as this always reads better with Judge (as you done everything to try resolve the issue) if you need to file a claim. Ed
  17. Thank you Silver Fox for your advice, Have been overcharged by Vodafone - they even admit they owe me money! I have written to Vodafone (as per their complaints procedure) four times and emailed more times than i can remember over the last six months asking them to resolve this - all i get is a standard response promising to resolve the issue in 24 hours - and then I hear nothing! They don't seem to be able to deal with any problem that requires more than 24 hours to resolve - they certainly cannot string together more one event or letter! I have escalated this to the Communica
  18. I believe that Vodafone will be more inclined to improve their services issues if they are aired openly and not deflected. This to me is one of the reasons CAG is such a good forum. Moreover, the nice chap from Vodafone turning up on CAG offering to help is welcome but far to late. Furthermore, i know that if they succeed in deflecting open and valid criticism they won't bother with the root cause - i.e. improve poor service. The question i might ask 'web relations' is exactly what corrective action (with timescales) have they put in train as result of the CAG and other feedback ! This
  19. Hi All, Don't allow Vodafone to bury or redirect these issues - Once buried Vodafone will just carry on offering poor service. The best approach is use CAB and other forms to share issues and concerns - and then maybe Vodafone will have the 'business' sense to address the root cause (poor customer service). Ed
  20. Hi Vodafone, If you don't like people 'moaning' about your service on the web and other places, i suggest you improve the service provided, instead of trying to silence people or re-direct valid criticism. Ed
  21. Has anybody had issues with this lot! They don't seem to know what they are doing ! They don't answer letters and when they do their responses make no sense ! If you write back they just ignore you. [edit] Red
  22. Not really, i have found out through experience they are a complete waste of time - bias and incompetent - with no oversight whatsoever. Ed
  23. The problem is relatively few people complain, even fewer to the FOS, and this means that very few get to experience the incompetence and bias that is the reality of the FOS. Worse still TV consumer programmes lord the FOS as a solution, so many people labour under the impression the FOS is fair and reasonable. I believe they will be bought to book, but it will take time, and in this time they will do an awful lot of damage to people they claim to protect. I suggest the best strategy is to ignore FOS and just use the Small Claims Court where possible - i am sure if the courts are
  24. Cancelled Virgin Media over two months ago - and still waiting for over payment (taken by Direct Debit) to be returned and for them to collect their equipment - I have escalated to ombudsman....just hope they are not like the FOS or legal ombudsman who are completely useless. Ed
  25. Hastings Direct - misleading web site and they don't deal with telephone or written complaints - to makes matter worse after they ignored my letters etc the FOS fined them just £20 - which is in my view is a disgrace. Ed
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