Jump to content


  • Tweets

  • Posts

    • Hi on the notice of disqualification it lists the 2 speed offences and marks offence withdrawn? This is for both offences and then the other 2 is the MS90s which I’m fined for and the additional costs. R
    • Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.     
    • Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece
    • Regretfully it does. Have you actually seen any papers which show what you were charged with (rather than what you were convicted of)? It is unusual not to be “dual charged” but if you were not charged with both, you are where you are. If you had been charged with both offences and providing you were the driver at the time, you could, after performing your SD, have asked the prosecutor to drop the “Fail to Provide” (FtP) charges in exchange for a guilty plea to the speeding charges (you cannot be convicted of speeding unless you plead guilty as they have no evidence you were driving). You will have difficulty defending the FtP charges. In fact, it’s worse than that – you have no chance of successfully defending them at all because the reason you did not respond to the requests is because you did not receive them and that’s entirely your fault. No it’s not correct. Six months from 18/11/23 was 18/5/24 so, unless they were originally charged, the speeding offences are now “timed out.” There is one avenue left open to you. If you perform your SD you must serve it on the court which convicted you. You will then receive a date for a hearing to have the matters heard again. Your only chance of having the matters revert to speeding (and this is only providing you were the driver at the time of those offences) is to plead Not Guilty, attend court. When you get there you can ask the prosecutor (very nicely, explaining what a pillock you know you were for failing to update your  V5C) if (s)he is prepared to raise “out of time” speeding charges, to which you will offer to plead guilty if the FtP charges are dropped.   This is strictly speaking not lawful. Charges have to be raised within six months. Some prosecutors are willing to do it, others are not. But frankly it’s the only avenue open to you. There is a risk with this. I imagine you have been fined £660 (plus surcharge and costs) for each offence. The offence attracts a fine of 1.5 week’s net income and where the court has no information about the defendant’s means a default figure of £440pw is used.  If the prosecutor is not prepared to play ball you can revise your pleas to guilty. A sympathetic court should give you the full discount (one third) for your guilty pleas in these circumstances but they may reduce the discount somewhat. The prosecution may also ask for increased costs (£90 or thereabouts is the figure for a guilty plea). So it may cost you more if you have a decent income (I’ll let you do the sums). But MS90 is an endorsement code which gives insurers a fit of the vapours. One such endorsement will see your premiums double. Two of them will see many insurers refuse to quote you at all meaning you will have to approach "specialist" (aka extortionate) brokers. So you really want to exhaust every possibility of avoiding MS90s if you can. One warning: do not pay solicitors silly money to defend you. Making an SD before a solicitor should attract just a nominal sum (perhaps a tenner). That’s all you should pay for. You have no viable defence against the FtP charges and any solicitor suggesting you have is telling you porkies. The offer to do the deal is easily done by yourself and you can save the solicitor’s fees to put towards a few taxis and increased insurance premiums if you are unsuccessful. In the happy event you find out you were "dual charged", let me know and I'll tell you how to proceed. (Seems a bit odd hoping you were charged with four driving offences rather than two, but it's a funny old world!).    
    • Just the sort of people you despise eh Jugg  You would be much happier among your mates in that room with Rayner begging for votes 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

DX Secure 0844 277 3333


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2798 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Mr Griffiths,

 

Thank you for taking an active interest in your customers on this forum. My wife and I are experiencing identical issues to many of the posters on this thread (failed deliveries, reports that cards were left when they weren't etc) as we wait for delivery of my wife's visa. As we need it to secure a mortgage offer, the delivery is vital and we are extremely angry at the service provided by DX. My wife will now have been sat at home 3 days straight waiting for delivery on 3 occasions. I have contacted you via the e-mail address provided explaining the situation and would be grateful if you could help us resolve the matter.

 

CP

Link to post
Share on other sites

  • Replies 179
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Guest Chris Griffiths DX Group UK

Hi Chris

 

I have just responded to you via email. Thank you for notifying us of your experience and I apologise on behalf of DX for this. One of DX Secure customer service team will be in touch to try and rectify and resolve this situation and ensure you get your delivery as swiftly as possible.

 

As discussed in previous comments, we make a vast amount of deliveries so realistically there is bound to be some failed/unsuccessful deliveries (currently less than 1%). However, I will point out that we do not accept these situations and will strive to ensure they are not repeated.

 

Chris G

Link to post
Share on other sites

Hi

 

Email me at chris.griffiths @thedx.co.uk so we can discuss offline and find the resolution for you. I can escalate to our DX Secure team who will be able to resolve this for you.

 

Thanks

 

Apart from the giving of details shouldnt this be dealt with online so that every one can see - or is it that you would rather they didnt???

Link to post
Share on other sites

Guest Chris Griffiths DX Group UK

Hi

 

I think I have been more than open on this discussion board. The reason I have provided my email address is so that each individual case can be escalated internally on its own merits. This is hard to do on social media, however on each occasion I have tried to discuss the outcome as openly as possible.

 

Please let me know whether this is in fact not the case.

 

Chris

Link to post
Share on other sites

I had a similar experience to many earlier posters in this thread. I received a calling card stating that I had missed delivery from DX Secure and initially found it very difficult to rearrange delivery (the phone number you are given on the leaflet is pretty hopeless).

 

However, I discovered this thread on Saturday afternoon and sent an email to Chris Griffiths explaining my situation (offline which is entirely understandable given the need to disclose private information). This morning - Monday - I received a call from DX customer services who were really helpful and have arranged for delivery at my work address for tomorrow at no charge.

 

I will update this tomorrow night letting you know if my package arrived, but give Chris a break, he's doing his best to help.

Link to post
Share on other sites

Visa received - thanks for your efforts Chris and as the above poster mentioned it seems prudent to do it offline. To be fair the customer service we received after we complained has been excellent - it seems to be a case of several sloppy couriers not attempting deliveries, something that needs addressing perhaps.

Link to post
Share on other sites

Chris has been very helpful, we are fortunate that he looks at this forum, I hope Chris uses these situations to robustly outline the weakness in DX's business model.

A major review on 'contracted couriers' and 'customer help line contact number' a priority.

Link to post
Share on other sites

  • 3 weeks later...

DX is a complete [problem]...no only do they rip you off if you are not there for a delivery...but it's all intended for them to get as much money from you as possible...

and waste all your time. Crap service, would never use them again nor recommend them to anyone...stay away!! That's the best advice I can give.

UPS and FedEx are a million times better, honest and reliable. What company ever required you to pay more money to have them re-deliver at a more

appropriate time? Bastards!!! So far have waited 7 hours today for them to deliver...

Link to post
Share on other sites

DX is a complete [problem]...no only do they rip you off if you are not there for a delivery...but it's all intended for them to get as much money from you as possible...

and waste all your time. Crap service, would never use them again nor recommend them to anyone...stay away!! That's the best advice I can give.

UPS and FedEx are a million times better, honest and reliable. What company ever required you to pay more money to have them re-deliver at a more

appropriate time? Bastards!!! So far have waited 7 hours today for them to deliver...

Link to post
Share on other sites

Guest Chris Griffiths DX Group UK

Hi

 

First of all, I would ask if you have actually spoken with one of our team. We certainly do not intentionally try and take more money from you. Get in touch with me and I will try and escalate your concern internally and get our DX Secure customer service team to investigate what has happened here. I accept that for this to happen in the first place is not good enough, and I agree.

 

Secondly - what delivery period do you have agreed? If it is 9-5pm, then it may still get delivered before 5pm. Let me know, and if you need further help or wish to get in touch with me to provide contact details so that we can get in touch with you, please contact me at [email protected]

 

Thanks and apologies for the inconvenience the so-far non-delivery has caused you.

 

Chris

Link to post
Share on other sites

You have my sympathies pj144, DX really do need to review parts of their business, starting with, stop using self employed couriers who really do not understand the core business values of their contractee.

Link to post
Share on other sites

Guest Chris Griffiths DX Group UK

This is something we currently working on to improve our service. These instances really do represent under 1% of the deliveries we do, however I appreciate that any non-delivery is unacceptable, as does DX, so I can confirm that we are working to address this issue ASAP.

Link to post
Share on other sites

  • 3 weeks later...

argh gotta say im a bit worried now after reading some of these posts. im expecting my daughters passport, the passport office told me it is in manchester waiting to be collected by this company, i go on holiday next week and there is a bank holiday coming up. do you think i shoud contact them to ensure i will recieve it on time? i did try one number but it kept requesting a tracking number which i do not have as i have had no contact with them yet. shall i just sit it out a bit?

Link to post
Share on other sites

Guest Chris Griffiths DX Group UK

Hi

 

I appreciate your nervousness considering the importance of the document. However, I would like to reassure you that over 99% of deliveries we make are successful. When is the date you are due to receive the passport? How much time is there between the due delivery date and the date you depart on holiday? Depending on that length I will be able to advise whether you should call to double check that the passport will be delivered in time.

 

Don't worry though. We will do all we can to ensure your daughter receives her passport in time. DX take extreme efforts to ensure that the proportion of successful deliveries is as high as possible.

 

I look forward to hearing from you to advise further.

Link to post
Share on other sites

argh gotta say im a bit worried now after reading some of these posts. im expecting my daughters passport, the passport office told me it is in manchester waiting to be collected by this company, i go on holiday next week and there is a bank holiday coming up. do you think i shoud contact them to ensure i will recieve it on time? i did try one number but it kept requesting a tracking number which i do not have as i have had no contact with them yet. shall i just sit it out a bit?

 

Try 01753 657 350, may not be the right department, but you should be able to speak to a 'real person'.

Link to post
Share on other sites

Good morning chris thank you for your reply, I did not expect one so soon :) I need my passport by saturday 9th June, I know it's a week away however we have the double bank holiday inbetween. Is there a number I could call to check its progress? I don't have a ref.number. Iv phoned the passport place and they told me it had gone to dx Wednesday, when do you think I will receive it? Many thanks.

Link to post
Share on other sites

Guest Chris Griffiths DX Group UK
Good morning chris thank you for your reply, I did not expect one so soon :) I need my passport by saturday 9th June, I know it's a week away however we have the double bank holiday inbetween. Is there a number I could call to check its progress? I don't have a ref.number. Iv phoned the passport place and they told me it had gone to dx Wednesday, when do you think I will receive it? Many thanks.

 

If it has not arrived by Wednesday next week then ring the number provided by Smudger above, or email me at [email protected] (and provide a contact number) and I will order our Customer Service department to investigate.

 

I hope this meets your requirements at this moment in time? Try not to worry about your daughters passport. We will ensure you get it in time.

Link to post
Share on other sites

thanks, i rang the number this morning that smudger gave to me and paid £6 to have it delivered tomorrow between 9am and 1pm. i hope it does come as im waiting in. i will let you know what happens, i am happy to leave good feedback on any website if the service does what it says :) let's see how it goes then :?:

Link to post
Share on other sites

*UPDATE* my passport was delivered this morning at 10.30 just like i was told it would be. Im really happy with DX secure as i explained to the lady on the phone how important it was that i received it on time & she made sure it got here. however i do agree that the call costs are quite expensive. i called the number that smudger gave me and got through quite quickly. thanks to DX for giving me a worry free week ahead and to smudger for saving me some pennies :)

Link to post
Share on other sites

Guest Chris Griffiths DX Group UK
*UPDATE* my passport was delivered this morning at 10.30 just like i was told it would be. Im really happy with DX secure as i explained to the lady on the phone how important it was that i received it on time & she made sure it got here. however i do agree that the call costs are quite expensive. i called the number that smudger gave me and got through quite quickly. thanks to DX for giving me a worry free week ahead and to smudger for saving me some pennies :)

 

 

Fantastic News. Really pleased you got your delivery in good shape. Have fun on your holiday.

Link to post
Share on other sites

Suggestion for Chris Griffiths.

 

I spend my time both in an out of the UK.

 

Companies using 0844/0845/0870/0871 etc non geographic/revenue forwarding numbers very rarely work from abroad and almost never from a mobile.

 

There is no real justification for using these numbers, but when companies do - they should always list the geograpical alternative phone number that it points at.

 

I actively avoid companies using these numbers and offering no alternative.

Link to post
Share on other sites

Those numbers mean that you get charged to make the call to them, and the company gets a share of the cash.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...