Try 01753 657 350, may not be the right department, but you should be able to speak to a 'real person'.

You have my sympathies pj144, DX really do need to review parts of their business, starting with, stop using self employed couriers who really do not understand the core business values of their contractee.

Chris has been very helpful, we are fortunate that he looks at this forum, I hope Chris uses these situations to robustly outline the weakness in DX's business model. A major review on 'contracted couriers' and 'customer help line contact number' a priority.

Advice taken,thank you HB.

The fiasco continues, I received a letter earlier from DX secure regarding their failed delivery outlined in my previous post. At 12.34pm a DX courier turns up at my door with my documents and lame excuses why he could not delivery to me yesterday, in a word..pathetic. I have now applied for a refund of my so called timed delivery after again going through DX's telephone abyss to get details on how to procede with a refund. I have already spoken to the Home Office earlier and will continue to escalate to whatever level is required to get a satisfactory outcome.

Judging by what I read in these posts, I am not alone inwaiting for a delivery . I also had the automated phone call message left on myanswer phone, informing me they tried to deliver, did they?. I do not think so, I was in residence on the day in question,and my doorbell is working correctly and is audible in any location on my property. I tried to contact DX to resolve and finally spoke to someone in a different department who transferred my call to customer serviceswhere I was immediately cut off. I had to use DX’s automated telephone abyss charging me 5p aminute to rectify DX’s error. A new delivery date and time was arranged and confirmed viathe DX Track my item on the DX website, 8 hours later on the confirmed delivery date, no delivery and a day wasted. Another trawl through DX’s telephone abyss today only to be informed they were unable to deliver, another delivery time had to be arranged,as time is money as they say I have now paid for a timed delivery, which I shall recoup my costs via my legal adviser who will also outline my concerns to the regulatory authorities and to the CEO of DX on how a company handling such important documents fails to meet their expectation’s and my expectation’s. This experience is worthy of documenting and high lighting to various media outlets I have access to.