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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A national day of anti DCA action!


mr.ton
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Well it looks like everyone has their own opinions on how best to proceed with this.:D

All i will say is....do whatever you wish on that day, so long as its not illegal etc..

Choose any DCA you wish or any authority you wish & send off complaints, weather it be through letters,email,phone calls or sites like howtocomplain etc..

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Well it looks like everyone has their own opinions on how best to proceed with this.:D

All i will say is....do whatever you wish on that day, so long as its not illegal etc..

Choose any DCA you wish or any authority you wish & send off complaints, weather it be through letters,email,phone calls or sites like howtocomplain etc..

 

As Mr. Ton says whatever you do is good, but my preferance would be LETTER. Letter's require responses and this kinda work affects the DCA's bottom line. If you want to protest this is the best way to do it.

 

Hit them in the wallet, hit their profitabilty. Now that's a protest. If we keep doing it something has to give, maybe then someone will sit up and listen.

 

Nothing illegal we can achieve results using the existing legal framework.

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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Can this be stickied??????

 

Moderators??????

 

It's a Legal protest well within the bounderies

 

Does it need to be stickied... how many people scan the stickys for new ones?

 

It keeps on getting bumped to the top of the threads anyway so is it needed?

 

S.

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As Mr. Ton says whatever you do is good, but my preferance would be LETTER. Letter's require responses and this kinda work affects the DCA's bottom line. If you want to protest this is the best way to do it.

 

Hit them in the wallet, hit their profitabilty. Now that's a protest. If we keep doing it something has to give, maybe then someone will sit up and listen.

 

Nothing illegal we can achieve results using the existing legal framework.

 

I agree, letters are better!

Both written letters and electronic communications require responses!

 

AC

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Yes letters require responses, but seriously, how often do they ACTUALLY respond?

Other than that, count me in :D:D:D:D:D

DCA's - they have the same power as an infinite number of untrained chimps working on a script for Hamlet, but the chimps would probably at least get it right :D

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Look!

All that has to be done here, is to draft up a sensibly worded template letter (some people havn't got the time or, are not good with words), set a date for sending said letter and /or, email, it is a easy as that.

 

However, I will state that, it is not sufficient for members to say;

oh yes, great idea, they must actually send the letter of complaint!!!

 

AC

 

I would say to be effective, everyone has to be working from the same script. If everyone sends off a "different letter" in respect of their own complaint (s) then it is just going to look like an ordinary day at the office to the DCAs.

 

If say 100 letters turn up on the same day at the same DCAs then they are going to realise it IS a complaint.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I would say to be effective, everyone has to be working from the same script. If everyone sends off a "different letter" in respect of their own complaint (s) then it is just going to look like an ordinary day at the office to the DCAs.

 

If say 100 letters turn up on the same day at the same DCAs then they are going to realise it IS a complaint.

 

Yup, totally agree CB;

Don't shoot me Guys!

 

In reality, we need at least 1,000 letters to be fired off.

 

AC

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Insert dates, names + addresses where appropriate.

 

 

Sir / Madam,

 

Please provide me with the complaints procedure for your company.

 

Thank you.

 

yours sincerely,

 

 

 

 

 

Minimal effort on our part, time consuming and profit eroding on theirs

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one way to cause choas in a call centre is hanging up after 10 seconds or so..and again and again.call centre gaffers hate losing calls, and in a day u could blow any chances of the monkeys getting a bonus 4 the rest of the yr!

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I've got my 3 page letter to go to my MP.

 

BTW - I'd found this thread (or something like it somewhere else) the other day when looking for something else, but had difficulty finding it again - if that makes sense.

 

So, it's not really high in visibility.

 

I'd say probably a steady stream of letters to MPs might be better than a mass bombarding of the OFT/TS unless those who are writing have a clear case to complain about.

 

That should be encouraged and stepped up whereever possible.

 

But I think letters to MPs and indeed, short concise letters to the national and local press (quality papers only - so it doesn't become a one day wonder) stating facts and an agreed outcome of what should be happening could be far more effective.

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I've got my 3 page letter to go to my MP.

 

BTW - I'd found this thread (or something like it somewhere else) the other day when looking for something else, but had difficulty finding it again - if that makes sense.

 

So, it's not really high in visibility.

 

I'd say probably a steady stream of letters to MPs might be better than a mass bombarding of the OFT/TS unless those who are writing have a clear case to complain about.

 

That should be encouraged and stepped up whereever possible.

 

But I think letters to MPs and indeed, short concise letters to the national and local press (quality papers only - so it doesn't become a one day wonder) stating facts and an agreed outcome of what should be happening could be far more effective.

 

You can find your Local MPs here :

 

www.theyworkforyou.com

The retailers worst nightmare !

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Apart from complaint letters I have a small campaign going, my colleagues at work are collecting all their local pizza and takeaway menus from around the south west of England and they will be sent to DCAs who have kindly supplied me with reply envelopes - of course they will be overfilled!

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Apart from complaint letters I have a small campaign going, my colleagues at work are collecting all their local pizza and takeaway menus from around the south west of England and they will be sent to DCAs who have kindly supplied me with reply envelopes - of course they will be overfilled!

 

Thats a dam good idea , i am also in the south west , i think i will join you in sending them all the take away menues that are put through my letterbox!:-)

hello all:-)

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Lets stick with the plan people.

 

Letters that require a written response are what this action is all about.

 

I like this letter.

 

Sir / Madam,

 

Please provide me with the complaints procedure for your company.

 

Thank you.

 

yours sincerely,

 

 

But this can be answered 'en masse' and very cost effectively.

 

Some thing that affects there bottom line is having to spend time and money doing it.

 

So my version is:

 

Sir / Madam,

 

Despite numerous requests you have still failed to provide me with the complaints procedure for your company. Which address have you been writing to, what is the reason for this delay, Why do think my request is not important, who is responsible for dealing with complaints procedures. How long will I have to wait for you to comply with my request.

 

Thank you.

 

yours sincerely,

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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