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    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Invalid Default Notices


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so I have been cutting and pasting the best bits from each of them and inserting them in the other.

 

naughty person- did you train as a DCA then! (LOL)

 

I doubt it; they don't bother with choosing the best bits, it's just wherever the curser happens to be pointing is where they take their chunk of text from!

Time flies like an arrow...

Fruit flies like a banana.

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Been busy tonight getting the first case onto official Court Claim document - it's a masterpiece!:lol: I have 3 to do so will do 1 a night for 3 nights then lodge at the Court on Thursday.

 

Have also been busy replyng to one of Equifax's letters. For all they say, they are not comfortable with any of this but are bleating that their hands are tied. So that's my cue to put even more pressure on and I will be sending copies to Experian and Callcredit - why should they miss out? Here is a copy for your evening reading.:grin:

 

Dear Person at Equifax,

 

 

I am in receipt of your letter of 7/1/2009 (I think you meant 7/7) and note all you say.

 

What you neglect to say is that the information shared by lenders and credit reference agencies should be accurate and legitimately shared. The way the system is a lender can tell credit reference agencies anything and when the customer objects that it is wrong, it cannot be removed just because the lender says they are right. They should have to prove that they are right once the customer has disputed the entry.

 

I will be lodging litigation against (bank) and (bank) this week if the defaults are not removed by midnight on Wednesday 15 July 2009. They have had Letters Before Action and have had plenty of time to remove data they placed unlawfully with the credit reference agencies.

 

(Bank 3) does not have an agreement for this alleged debt. What they have is an application form with none of the Prescribed Terms required for an agreement and nowhere on that application form do I give them permission to pass my data on to any third party. They then served a Default Notice in breach of the Consumer Credit Act 1974 S 87 (1) on a disputed account which had no agreement. The Default Notice was itself in breach of the Consumer Agreements (Enforcements, Default and Termination Notices) Regulations 1983 and the CCA 1974 for several reasons. Ignoring the fact they had no agreement, they then terminated the alleged agreement causing unlawful rescission. So they had no authority to process my data from the outset and the alleged agreement in dispute had been rescinded unlawfully when they entered the defaults with the credit reference agencies. All clauses in an alleged agreement are rescinded when it is rescinded, including any clause about processing data so they had no permission of any kind to process my data after rescission, a double shot in their corporate foot. They have had 34 years to get it right and they still cannot do it. Yet their word is accepted as gospel and I have to go to court to get them removed? There is everything far wrong with that and I will be raising it with the ICO once court proceedings have been concluded. Even the amount on the DN and the amount on the credit reference report is different – I have never defaulted any account for (amount). The system as it is totally biased in favour of the banks and that has got to change. Where the credit reference agencies leave themselves wide open for possible action is that they give undue weight to the views of the banks without reason to do so when entries are disputed. They do not check either the accuracy or the legitimacy of the information they are given when it is disputed by the customer. If they are not able to do so, then they shouldn’t be entering disputed defaults at all as they have no way of knowing if they are correct. I will be pursuing this further after the forthcoming court hearings.

 

(Bank 1) put erroneous entries on my credit reports and they were there for 3 years after an account had been paid in full and should have been closed. They removed them, then put them back on again at the beginning of June and I had to get them to remove them again. Only Experian did not re-enter them. The entries in June were a load of garbage and Equifax would have been content to leave them there if (Bank 1) hadn’t removed them again.

 

 

(Bank 2) has no agreements for 2 defaulted accounts, which they themselves admit, and one they terminated after an unlawful Default Notice (they only allowed 12 days for the alleged breach to be remedied instead of the required 14) and the other they terminated without a default Notice at all. Both alleged accounts were rescinded unlawfully before the defaults were entered on my credit reference reports. They said the DN allowed sufficient time for the remedy to be breached – wrong! - and they could terminate agreements without Default Notices – not unless they want to rescind them they can’t. Let them tell that to a court and see how far they get. There have been several serious breaches of law by both companies.

 

There are 2 other entries that shouldn’t be on my reports, one by (DCA) which has no agreement for the alleged debt and no proof they were authorised to collect any debt in my name and one by (Bank) which has no agreement either – it has no documentation pertaining to the alleged debt of any kind. However, these defaults will be falling off my reports in August and September of this year so they are not worth bothering about.

 

It’s none of your business but you make a reference to any credit applications I may make. I don’t need credit and I am not asking for the entries to be removed for that purpose. I am asking for them to be removed because they are there unlawfully.

 

You will be hearing from me again ....... (Heh! Heh! Heh! - dastardly laugh!:lol:)

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Love your letter..... Go get em Pinky...!!! I suppose it's thanks to you and others like you who are willing to give the CRA's a run for their money, that I was able to see Callcredit shakin in their boots after a DCA conducted a search against my name without my permission and without my say so....only took one letter to set things right again!!

 

Good luck...xx

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Been busy tonight getting the first case onto official Court Claim document - it's a masterpiece!:lol: I have 3 to do so will do 1 a night for 3 nights then lodge at the Court on Thursday.

 

Have also been busy replyng to one of Equifax's letters. For all they say, they are not comfortable with any of this but are bleating that their hands are tied. So that's my cue to put even more pressure on and I will be sending copies to Experian and Callcredit - why should they miss out? Here is a copy for your evening reading.:grin:

 

Dear Person at Equifax,

 

 

I am in receipt of your letter of 7/1/2009 (I think you meant 7/7) and note all you say.

 

What you neglect to say is that the information shared by lenders and credit reference agencies should be accurate and legitimately shared. The way the system is a lender can tell credit reference agencies anything and when the customer objects that it is wrong, it cannot be removed just because the lender says they are right. They should have to prove that they are right once the customer has disputed the entry.

 

I will be lodging litigation against (bank) and (bank) this week if the defaults are not removed by midnight on Wednesday 15 July 2009. They have had Letters Before Action and have had plenty of time to remove data they placed unlawfully with the credit reference agencies.

 

(Bank 3) does not have an agreement for this alleged debt. What they have is an application form with none of the Prescribed Terms required for an agreement and nowhere on that application form do I give them permission to pass my data on to any third party. They then served a Default Notice in breach of the Consumer Credit Act 1974 S 87 (1) on a disputed account which had no agreement. The Default Notice was itself in breach of the Consumer Agreements (Enforcements, Default and Termination Notices) Regulations 1983 and the CCA 1974 for several reasons. Ignoring the fact they had no agreement, they then terminated the alleged agreement causing unlawful rescission. So they had no authority to process my data from the outset and the alleged agreement in dispute had been rescinded unlawfully when they entered the defaults with the credit reference agencies. All clauses in an alleged agreement are rescinded when it is rescinded, including any clause about processing data so they had no permission of any kind to process my data after rescission, a double shot in their corporate foot. They have had 34 years to get it right and they still cannot do it. Yet their word is accepted as gospel and I have to go to court to get them removed? There is everything far wrong with that and I will be raising it with the ICO once court proceedings have been concluded. Even the amount on the DN and the amount on the credit reference report is different – I have never defaulted any account for (amount). The system as it is totally biased in favour of the banks and that has got to change. Where the credit reference agencies leave themselves wide open for possible action is that they give undue weight to the views of the banks without reason to do so when entries are disputed. They do not check either the accuracy or the legitimacy of the information they are given when it is disputed by the customer. If they are not able to do so, then they shouldn’t be entering disputed defaults at all as they have no way of knowing if they are correct. I will be pursuing this further after the forthcoming court hearings.

 

(Bank 1) put erroneous entries on my credit reports and they were there for 3 years after an account had been paid in full and should have been closed. They removed them, then put them back on again at the beginning of June and I had to get them to remove them again. Only Experian did not re-enter them. The entries in June were a load of garbage and Equifax would have been content to leave them there if (Bank 1) hadn’t removed them again.

 

 

(Bank 2) has no agreements for 2 defaulted accounts, which they themselves admit, and one they terminated after an unlawful Default Notice (they only allowed 12 days for the alleged breach to be remedied instead of the required 14) and the other they terminated without a default Notice at all. Both alleged accounts were rescinded unlawfully before the defaults were entered on my credit reference reports. They said the DN allowed sufficient time for the remedy to be breached – wrong! - and they could terminate agreements without Default Notices – not unless they want to rescind them they can’t. Let them tell that to a court and see how far they get. There have been several serious breaches of law by both companies.

 

There are 2 other entries that shouldn’t be on my reports, one by (DCA) which has no agreement for the alleged debt and no proof they were authorised to collect any debt in my name and one by (Bank) which has no agreement either – it has no documentation pertaining to the alleged debt of any kind. However, these defaults will be falling off my reports in August and September of this year so they are not worth bothering about.

 

It’s none of your business but you make a reference to any credit applications I may make. I don’t need credit and I am not asking for the entries to be removed for that purpose. I am asking for them to be removed because they are there unlawfully.

 

You will be hearing from me again ....... (Heh! Heh! Heh! - dastardly laugh!:lol:)

Hi Pinky,

 

Did you actually use the faulty DN against them, before getting to court?

 

Vint

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I haven't paid either of these banks for 2 years, before the faulty DN's - they have no agreements. They are aware the DN's are faulty but are in denial about them and are saying it doesn't matter. Legally it does. As for the court being blind, if they adhere to the law that will suit me fine. They cannot make judgements for the defenders where there are no agreements and DNs are faulty. I take the view I have nothing to lose - I'll be no worse off than I am now by making a stab for justice for the consumer.

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I haven't paid either of these banks for 2 years, before the faulty DN's - they have no agreements. They are aware the DN's are faulty but are in denial about them and are saying it doesn't matter. Legally it does. As for the court being blind, if they adhere to the law that will suit me fine. They cannot make judgements for the defenders where there are no agreements and DNs are faulty. I take the view I have nothing to lose - I'll be no worse off than I am now by making a stab for justice for the consumer.

 

their attitude to court proceedings will be vastly different according to whether the debt is above or below 5000

 

if your debt is just below 5000 it can be worthwhile to sit back and let them knock it over the 5000 with charges before you start making cpr31.16 and court threats

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their attitude to court proceedings will be vastly different according to whether the debt is above or below 5000

 

if your debt is just below 5000 it can be worthwhile to sit back and let them knock it over the 5000 with charges before you start making cpr31.16 and court threats

 

Why would this make a diff?

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The accounts are terminated - that is why I am taking them to court. They rescinded them and they have been frozen in time ever since. There is not a thing they can do about it. I am taking them to court to get the defaults removed - they never had any permission to pass my personal data to third parties - and make a claim for general damage to my creditworthiness.

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Interesting, so basically some of the judges in lower courts are not up to scratch with legislation etc????!!! Atleast that's the only conclusion that one can come to, or that they are more inclined to side with the banks...... I hear what your saying but it just seems silly that the same case should be treated differently...!!

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Interesting, so basically some of the judges in lower courts are not up to scratch with legislation etc????!!! Atleast that's the only conclusion that one can come to, or that they are more inclined to side with the banks...... I hear what your saying but it just seems silly that the same case should be treated differently...!!

 

the law is a VAST area and to be fair you cant expect judges to be on top of all the legislation

 

that's why (IMO) its important (for him as well as you) to be able to SHOW him the authority for the argument you are putting forward

 

the more so in my opinion because if he is "lost" he will naturally tend to be guided more by your opponents' lawyer that the LIP

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Good luck Pinky in your quest, I have been following your thread with great interest.

 

I have just started my own thread which can be found at the link below should anyone be willing to help with my defence which needs to be served 21/07/09.

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/209602-help-defence-sl1210-chatham.html

 

Thanks in advance for any advice.

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Great thread! Subbing.

Halifax Current Account £1583 WON 2007:)

Egg Credit Card £1822 WON 2008:)

BarclayCard £982 WON 2008:)

Natwest Current Account £2133 WON 2006:)

IF Accounts £1728 WON 2007:)[/size]

 

MBNA CCA request sent 10.2.09

BarclayCard CCA request 10.2.09

Barclays Bank SAR 16.2.09[/size]

 

Let the games continue...:D

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  • 3 weeks later...

not sure that claiming that the damage to the CRA file doesn't hurt you.....if you later want to claim damages

 

also if you tell OC's or DCA's that their actions are not hurting you - they may then move to another tactic

 

far better IMO to let them continue to think that what they have done HAS hurt you

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Hello everyone. You will all be thinking I have got lost but I've had a delay in lodging the claims at court because of family illness. That is now over so the claims go in on Monday. I have 2 claims against one company so I am goiing to lodge them seperately and I will see how the first claim goes before lodging the second. It's Scots Law so I don't know how long it will be before an actual Hearing.

 

I discovered something about one of the applications forms the bank tried to claim was an agreement - it doesn't have their address on it!!:eek: This is a not only a breach of the consumer credit agreements regulations and the CCA, it is also a breach of Company Law. They also must have the fact that they are a limited company on it and they don't. It's all griste to the mill!

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