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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Ace Cards and Gifts Mail Order Co.


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Having been 'in the red' with this company for... possibly two years I set upa payment plan and am currently paying reduced amounts... BUT I failed to noticed before that a couple of years back "payment protection" kept appears on my statements. I never agreed to this payment protection thing going on the account and with other companies this has always been an opt in thing. Anyone any idea as to if I can claim this back (along with my charges) as I never agreed to having it on there in the first place. I wouldn't bother if it added up to a small ammount, but we're talking £50 a month for like 2-3 years.

 

Any help would be appreciated.

 

Cheers.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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  • 3 weeks later...
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OK so I added the Payment protection on there, and having found something in their catalogue that actually says it is optional added an additional note to the prelim letter, which i posted yesterday - annoyingly the amount they owe me is not far off what I apparently owe them! Grr! Still, I guess if they pay up, I can at least get rid of that one big debt.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Hi, I take it you are suing Ace for excessive charges? Is this in the same way as we do for the banks? I had an account with these and it went into a mess, resulting in a default on my file. I have found them extremely aggressive in the speed at which they go to debt collection, litigation etc.

 

A few months back I was really on my uppers and I virtually begged them to review my file and remove my default (as I was in an agreement to pay them £40 per month by standing order anyhow). The default was creating me huge problems in getting out of a dire mess (its all in the Nationwide forum!) The most miserable man sent me the most spiteful letter ever. He was so happy to be able to score a few points and gain some kind of assumed moral high ground with me it, made me feel sick. I will write back to him and tell him to remember me should he ever fall on hard times!

 

Anyhow, good luck with getting back at them - hope you succeed. I will watch your thread as I might just do the same. As they say... he who laughs last etc

 

Best regards

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Hi Andrea,

 

I phoned them yesterday to ask if they had recieved my prelim letter - they passed me about a bit, then I got a woman on other end saying I'm not sure what you want. Said all I phoned for is confirmation the letter arrived and was being dealt with. she got all arsey when I answer the question "what was the letter about?" Anyways... tells me they will not refund the charges, that a letter had been sent out to me saying as much. I said in my ever so happy tone "okies, I guess you'll just have to wait for my LBA then" she just went "oh, err, well.. erm... ok, bye". and hung up! So waiting on that letter arriving then I shall be sending them the LBA - upto them then :-)

 

All these comnpanies are the same - most catalogues i have debts with turn out to be part of the same company... under a diferent name. When they send me the DPA form to fill in I looked over the list and thought what the hell half my creditors are listed here. Still, suppose it meant only having one £10 payment to make - having said that Ace didn't cash the cheque for themselves... they cashed it but put the money straight onto the account - which means im £10 less in debt with them.. how nice! I'm babbling! Will let you know what happens anyways.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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OK so... Having sent my PRELIM letter - deadline was yesterday - Hadn't heard anything but before sending LBA thought I'd give them one last chance - phoned them up at 4pm yesterday - was told they close at 5pm but a manager would definately phjone me back before then. Waited til 4:45 then phoned them. Was told £367 was credited to my account on August 2nd - Fine I said... When would the rest be credited? She said it won't be. So I said well I'll be sending the LBA then. Still, the fact that they credited the account shows they know they're in the wrong.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Letter in post this morning to advice me of money that had been credited to account. Mentioned that they weren't willing to pay back the payment protection charges even though I clearly stated whenever asked, that I wasn't interested in adding this to my account. Anyways - phoned em when I opened letter and said I never asked for PP to be added and they should have asked for my approval. I wanted the money back - plus the interest or I'd be seeing them in court. She disappear for 5 minutes, came back and said Spoken to manager who has contacted PP team and the money will be reimbursed. BUT they can't sort out the interest until the other two credits have been issued.

 

One has - I checked. As soon as the other has been issued, I'll be back on the phone. Seems I may not have to even send the LBA.

 

Lovely.

 

Andrea - I just amended the letter intended for the banks. BUT - You may not have to send that - If you phone them and say you want a trading statement. They will send it to you without charge. Go through - work out what they owe you - use the letter (intended for banks) to request they pay you back charges - It hasn't really took them all that long to reply - although I've been on their backs a bit. Who cares... they're quick enough to be on ours, right? If you're still in debt with them, they will make any payments directly onto your account - still... suppose it gets the debt down a bit huh? :-)

 

If you do go after them, I wish you luck.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Can I just make a suggestion and I dont mean to be rude but you're probably best to not bother phoning them do everything via post in writing that way they cant say something and then weasel out of it later (unless you record them of course) but generally speaking its much easier to not get bamboozled etc on the phone and makes your case seem much stronger etc plus when you inevitably end up heading towards court you have some lovely paperwork to present to aid your argument, typed up phone conversations dont look as good tbh.

 

Good luck

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Thing is though - Unless I phone I don't seem to be getting anywhere - Have a few companies still giving me the run around - actually... in total there are 8 different accounts in dispute - only the one has come this far - the others are all giving me cock and bull stories to keep me quiet a bit longer. It's sodamned annoying. I do however, now try to be polite :-P

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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If you owe them though - they pay it off your account. Which is OK I guess. Sent my LBA to them as they were refusing to pay anything other than the bit they'd put on the account. They recieved it yesterday so :-)

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Deary me! They're still refusing topay up - sent that LBA a bit ago now, they've not bothered to reply yet - and having checked my account - haven't credited anything. There excuse so far is that the PP on the account won't be refunded, even though I never gave permission for them to add this to the account... and on numerous occasions requested it be removed. Also refusing to pay interest on the money they've already credited to my account. Blah!

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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  • 2 weeks later...

Well having paid up just under half what they owe me - seem to have come to a standstil - I filed at court first thing this morning. We'll see what happens now!

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Hi this is my 1st post and I don't no if I'm in the right place! I've had quite a few late charges applied to my catalouge accout (Fashion World) over the years can I claim these back like with the banks? Is it the same process ie asking for statements etc? I would appreciate any help. Thank youi

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Hiya,

 

If I'm correct (and you need to check this to be sure) Fashion world are part of the same company as a lot of other catalogues. Their all working under "JD Williams and Company Ltd".

 

If so, yes, same process (or at least that's how I did it).

 

Address for Subject Access Request is:

 

Mr P Harland

Data Protection Officer

JD Williams and Co. Ltd.

Griffin House

40 Lever street

Manchester

M60 6ES

 

Telephone:01612382000

 

You have to be like SUPER clear on what you want from them. They managed to make my request go over by several weeks by stalling for one reason or another. I've not added up charges for them yet - so you'll probably get further - faster. Soon as I get chance I'll let you know what's happening. Good luck anyway - and keep me posted :-)

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Hi thank you so much for your help. I've only just found this site is'nt it great? I used to be a ebay addict but now i'm addicted to this! Can i send the letter from this site asking for my past statments and do I have to include £10? sorry for so many questions but it's a bit confusing. I'll let you know how I get on and good luck with your claim x

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Hiya,

 

Before you do anything I suggest you read through the FAQ (link on main forum page) - All the answers seem to be there - There's a step by step guide somewhere (I'd link but am writing this in a hurry as am really busy :-( )

 

But - to answer your questions

 

You can send the letter from here - but amend it slightly as it refers to banking anf yes - send a £10 cheque with the letter. Also - I suggest you send it recorded delivery. That way you can see when it was signed for and start your 40 days from then.

 

Nita x

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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hi, i claimed against studio, which i believe is from the same sort of Ace catalogue.

They paid me back in Vouchers to be used against future orders.I sent them back asking for cheque, as my payment was taken in pound sterling i will expect the same of them.They actually sent the cheque out, but hey what....no interest! I also noted that they added ppi on numerous occasions, not every months, just when they felt like it i suppose.Thinking now if i claim back the ppi and interest through moneyclaim or not??

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Studio is Ace :-) It's amazing how many different catalogues are all from the same company - Littlewoods have about 20 different trading names! Nice thing about that is - only one £10 fee.. lol

 

Personally - I say if they can take it - without gaining authorisation - then they should be willing to give it back. Payment Protection is an optional thing. You either want it or you don't. I've had to fight them all the way so far to get anything at all. They paid back about 6 Payment Protection charges so far (although no interest). I filed at court against them... fed up of being fobbed off. They're extending things by offering small amounts. Can't go on like that forever.

 

It's your choice, but if you do go after what is rightfully yours... a)be prepared for a fight - and b) GOOD LUCK!

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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I'll post the particulars of claim later (in middle of packing boxes, but can't resist seeing who's emailing lol. either that or it's an excuse to have 5 minutes!!) They were all basically the same (as the one posted on this website) plus some additional points and a bit of re-wording.

 

Will post later though - as soon as I get chance to find the copy I made for myself.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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Sorry I took so long (moved PC and couldn't get network back up and running!)

 

Anyway - Particulars:

 

1. The Claimant has an Account [account number] ("the Account") with the Defendant which was opened on or around [date].

 

2. During the period in which the Account [has] [was] operating the Defendant debited numerous charges tot he Account in respect of purported breaches of contract on the part of the Claimant and also charged interest on those charges. Furthermore, the Defendant applied payment protection to the Account without gaining authorisation from the Claimant. The claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

 

3. A list of charges applied is attached to these particulars of claim.

 

4. The Claimant contends that:

 

a) The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of cost incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit.

 

b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the Unfair Contract Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act 1977 and the common law.

 

5. Accordingly the Claimant claims:

 

a) the return of amounts debited in respect of charges and the interest on those charges in the sum of £xxx.xx

b) Court costs;

c)Interest persuant to Section 69 County courts Act as set out on the attached list of charges or at such a rate and for such periods as the court deems just.

 

(you mentioned that they had paid back some of the money.. so)

 

The Defendant has paid back £xxx.xx but refuses to pay to Claimant monies taken for Payment Protection, nor is the Defendant willing to re-pay the interest charged on this.

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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No worries - Good Luck! :)

NatWest Visa - recieved a letter from court wanting more info re what sections of several law things im using to claim back the money - got to reply by 13th! still no idea!!!!!

 

 

:lol: :lol: :lol:

Ace - £1300 - SETTLED IN FULL

Capital One - £200 - SETTLED IN FULL

JD Williams - £400 - SETTLED IN FULL

Littlwoods - £2700- SETTLED IN FULL

NATWEST - £2703.33 - SETTLED IN FULL

:lol: :lol: :lol:

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