Ok will wait till I get the 125 first back into my account which the lady said should be in account by the 9th feb

I have told the lady I will accept the £125 and said thank you for all your help also what would you advise to do next shoukd I leave going to small course I cannot take any other additional stress if I’m honest Having 3 autistic children is very stressful already nut yea definitely a lesson learned to always read terms condition to everything now

Hi I have just received another phone call and they have said they can refund half of the deposit back which is £125 and I need to give them a decision by 5.15pm What do I do? Please advise

That’s what I sent to them

It is the same letter you had drafted up

I have sent of the email you have edited for me@bankfodder and thank you for the email honeybee13 shall wait to see if they do response back thank you for everyone helping will update soon as I get a reply back of scs I’m thinking to do a chargeback in the morning to with my bank to see what they say

Ceo of scs

hi yes I can see now on post 14 can I ask my bank to do charge back

Thank you I cannot seem to see the letter you have posted just went through the whole thread could you please resend or reply many thanks

Dear Sir/Madam/ceo This is with respect to the sofa We placed in your store for Aurora sofas I hope this letter finds you well. My name is Aysha, and I recently made a purchase from SCS Furniture Company. However, I was not informed about the terms and conditions regarding the cancellation of orders. I understand that there may be policies in place, but I believe it's important for customers to be fully aware of them before making a purchase. Unfortunately, this lack of information has put me in a difficult situation. Order Number given to me is S0025-7367781 The salesperson (Vicky ) who got us to sign the contract never actually told us that the order is NON-Cancellable and Non-refundable. Most importantly we never read through the terms (NOT even for a second) if you have such policy it should have been told and explained To us After debate at home regarding the sofa order we decided to cancel the order. As we can’t go ahead with sofas we explained to store manager we don’t have the fund and we are getting funding from a charity we was told we would get 500 from them but they only allow through argos rudely replied well you should have thought about that before placing order and you should have read the terms and condition this is very upsetting and distressing I had placed the order on the 28th of January and called and emailed on the 31st of January to cancel and was told we will get call from store I asked the person on the phone will this be a problem she said no as you are within your 7 days therefore I was waiting still no call and then Saturday 3rd February I called again and explained and then finally put me through to store and we was told you can’t cancel can only amend and if you don’t by 5th feb you will loose deposit to I cannot explain the distress I’m experiencing I cannot afford to loose 250 . I was told by the same salesperson and store manager that the order cannot be cancelled as it says in the terms. After arguing with that it`s not even been a week I called to cancel after two days days since I placed the order, there should be a cooling off period where the customers are allowed to change their decisions after placing their orders to a certain point in time. I was told that SCS does not provide any cooling off period. This seems monstrous to me, that one cannot cancel their orders and get a full refund when the cancellation has been done in the cooling off period. SCS should give their customers a chance to re-consider their decisions within an allotted timeframe as it will only boost customer confidence in SCS. I kindly request your assistance in resolving this matter. It would be greatly appreciated if you could provide me with a refund of the deposit and please kindly give the go ahead for the cancellation of my order. Thank you for your attention to this matter. I look forward to hearing from you soon. Should I call my bank for chargeback

Thank you so much for this information will ring them first thing tomorrow also spoke to the store manager he was very rude said well you should have thought about it before purchasing if you wanted to change your mind after two days and you should have read your terms and conditions those we’re his exact words the agent also lied that she said she did explain terms nd conditions and I said surely you have cameras you can clearly hear and see she did not but his response was she has been working here for 10 years and I believe her and said and I will follow the terms and Condition so horrible I cannot believe they could lie like this despite me explaining we should have been told about terms and conditions before signing contract if you have such policy honestly never come across a situation like this they are so horrible I do not know how to contact ceo and also have been told if I don’t amend by 5th feb they would keep deposit to could they try to send me a bill if I do a chargeback with the bank am with Natwest bank not sure what to say to bank will they be ok with this worried they might say you purchased willingly

We did not know we cannot cancel or have a cooling off period if you do not purchase online the reason we went in store was because they had a offer on if you spend £1000 you will get an additional £50 off but the whole placing order was told it is not including the accessories with the sofa such as gliders for sofa feet only with sofa we felt awkward to not go ahead and rushed to place the order but we was not told about if you place an order you cannot cancel after we were not told about any terms and conditions only today Saturday 3rd feb we been told this we are very devastated and it is very disappointing also very distressing Thank you for all your replies and will wait to hear back from your selfs tomorrow many thanks

Only if I knew the only reason we went in shop was if you spend in order in store you would get 50 off 1000 spend but then when we was putting order through they told us it does not include the gliders with sofas only if you purchase 1000 on sofas after she put code in we didn’t think and just put order through did. Or think and was done all in a rush devastated now this is so distressing

Hi we went in store and placed the order on the 28th of January and decided not go ahead with the order and had email and called them back on the 31st of January We were told someone from store will give us a call back I found that quiet not right as I have not experienced anything like this normally customer services can cancel order if you are within your cooling period as I waited and have called several no response and today Saturday the 3rd of February I called and explained I have been waiting today they put me through to the store I had explained my circumstances that I cannot go ahead with order as my brother inlaw was meant to fund but can’t now and we are being offered 500 from a charity called family fund funding for sofas for my autistic children and cannot be used on scs only can be used with argos the manager was very rude and said you should have thought about that before and read the terms and conditions the rep did not explain to us that if we go ahead with order we cannot cancel she did not explain anything about terms and conditions and we did not think this would happen to us it was done pretty much within 5 minutes just took our details and also tried for us to get warranty which we said no to and signed the contract today they have said we can’t cancel and can only amend and have till Monday the 5th and will also loose deposit if we don’t amend by the 5th February we paid deposit by card was debit card not credit card